Hertz

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Hertz is a global car rental company providing short- and long-term vehicle rentals at airports and neighborhood locations in over 150 countries, including Australia.

Estero, Florida, United States
hertz.com
Owned by Hertz Global Holdings, Inc.

About Hertz

Hertz is a global car rental company headquartered in Estero, Florida, operating at major airports and neighborhood locations in more than 150 countries, including extensive coverage across Australia, North America, and Europe. They offer short‑term daily rentals, long‑term rentals, replacement vehicles while your car is in the shop, and business fleet solutions. Customers can choose from economy cars, SUVs, vans, luxury and specialty vehicles, with options for add‑ons like GPS units, child seats, additional drivers, and liability or collision coverage. Hertz also runs the Gold Plus Rewards loyalty program, which offers points, vehicle upgrades, and expedited pick‑up.

A Hertz charge typically appears on bank or card statements after renting a vehicle through hertz.com, the Hertz app, a physical counter, or a travel agency/booking partner. You may see charges for base rental fees, taxes and airport surcharges, insurance/coverage options, fuel, tolls, GPS or child seats, extra days, mileage or late-return fees, and damage or cleaning fees. It’s also common to see a temporary authorization hold at the start of your rental, as well as post‑rental adjustments for fuel, tolls, parking tickets, or damage assessments that are processed after the car is returned.

If you’re unsure about a Hertz charge, first locate your rental agreement number and dates from your confirmation email, Hertz account, or travel site where you booked. Compare the final invoice with your bank statement, including itemized fees for insurance, fuel, tolls, and any additional drivers or extra hours. You can log into your account at hertz.com to view receipts or request a copy of your rental invoice; if you booked through a third party, also check that platform’s trip details. For billing disputes or clarifications, contact Hertz customer service via the “Contact Us” section on hertz.com, call the customer care number listed on your rental agreement, or visit the location where you rented—have your rental agreement, vehicle plate number (if available), and the exact charge amount and date ready to speed up resolution.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hertz.

  1. HERTZ AUSTRALIA PERTH AIRPORT AUS
  2. HERTZ RENTAL SYSTEMS OKLAHOMA CIT US
  3. HERTZGROUP AUSTRALIA SOUTH MELBOU AU

Frequently Asked Questions

Why did Hertz place a larger amount on my card than my actual rental cost?

Hertz typically places a temporary authorization hold on your credit or debit card at pick‑up, which often includes the estimated rental charges plus a security deposit. The hold amount varies by location and vehicle type but is commonly the estimated total plus an additional amount (for example, around US$200–US$500 or local currency equivalent). Once you return the vehicle and your final charges are calculated, the unused portion of the hold is released by Hertz, though your bank may take several days to make those funds available again.

Why am I seeing a Hertz charge days or weeks after I returned the car?

Hertz may post additional charges after your rental ends for items that are processed later, such as tolls, traffic or parking fines, fuel discrepancies, extra mileage, late fees, or damage/cleaning assessments. These delayed charges are linked to your original rental agreement and are itemized on an updated invoice. You can request a copy of your final statement through your Hertz account on hertz.com or by contacting customer service with your rental agreement number.

What are common Hertz charge amounts and what do they usually include?

Common Hertz rental charges can range from about US$40–US$120 per day (or local equivalent) for standard vehicles, before taxes and fees, with higher amounts for SUVs, vans, and premium cars. Your total may include base daily or weekly rental rates, airport facility charges, state or local taxes, optional insurance/coverage (LDW/CDW, liability, etc.), equipment rentals (GPS, child seats), additional driver fees, and one‑way drop charges if you return to a different location. Review your detailed invoice to see exactly which line items make up the total you were charged.

How do I cancel or modify my Hertz reservation to avoid extra charges?

If you booked directly with Hertz, log in to your account at hertz.com or use your confirmation email link to modify or cancel your reservation. Prepaid reservations often have stricter change and cancellation rules and may incur a fee or partial refund only, depending on the timing and local policy. Pay‑later reservations are generally more flexible but may still have a cutoff time for free cancellation; check the rate rules shown in your confirmation. If you booked through a travel site or airline partner, you must usually modify or cancel through that provider.

How do I dispute a Hertz charge or request a refund?

Start by downloading or requesting your final rental invoice from hertz.com or the Hertz app so you can identify the specific line item you’re disputing (for example, fuel, damage, or an extra day). Then contact Hertz customer service using the phone number or email listed under “Contact Us” on hertz.com, providing your rental agreement number, charge amount, and statement screenshot if possible. For incorrect or duplicate charges, Hertz can typically issue an adjustment or refund back to your original payment method once verified. If you paid with a credit card and cannot resolve the issue, you may also contact your card issuer to initiate a dispute, but it’s best to try resolving directly with Hertz first.

Why do I see a Hertz toll or road charge after my trip, and how is it calculated?

If you used electronic toll roads or bridges in a Hertz vehicle, tolls are often processed after your rental through Hertz’s toll management partner, along with a convenience or service fee per day of toll usage (fees and caps vary by country and state). These charges may appear separately from your main rental bill or as an additional post‑rental charge. Your final invoice or a separate toll statement will indicate the specific toll dates and locations; you can request details via Hertz customer service if they are not clear.

How can I contact Hertz about a charge I don’t recognize?

You can contact Hertz by visiting hertz.com and selecting the “Contact Us” or “Customer Support” section, where you’ll find phone numbers and online forms specific to your country or region. Having your rental agreement number, the exact charge amount and date, and the last four digits of the card used will help them locate your transaction quickly. You can also call the location where you picked up the car, using the contact details found in your confirmation email or on your rental agreement. For rentals in Australia or other countries, use the local Hertz site (e.g., hertz.com.au) for region‑specific contact information.

I’m a Hertz Gold Plus Rewards member—why am I being charged when I thought my rental was free?

Even when you redeem Hertz Gold Plus Rewards points for a free day or rental, certain costs like taxes, airport or location fees, insurance/coverage options, and optional extras (GPS, child seats, additional drivers) may still apply. Your statement may also show a charge if your points did not fully cover the entire rental period or vehicle class. Check your Gold Plus Rewards account on hertz.com to confirm how many points were applied and review the invoice to see which portions of the rental were not covered by points.

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