Hexo Care International

E-commerce90% confidence

Hexo Care International is a health and personal care e-commerce brand based in Randers, Denmark, selling at‑home pain relief, posture, orthopedic and beauty devices online.

Randers, Midtjylland, Denmark
hexocare.com
Owned by Eazy Ecommerce Limited

About Hexo Care International

Hexo Care International is a health, wellness, and personal care brand that sells consumer products such as posture correctors, lumbar decompression belts, orthopedic shoes, braces, massagers, and various beauty and dental-care devices. The company operates primarily online through hexocare.com and localized European storefronts, shipping products from partners and logistics hubs to customers worldwide. It lists a Danish office in Randers, Midtjylland, and focuses its marketing on convenient, at‑home solutions for everyday pain relief and self‑care.([hexocare.com](https://hexocare.com/pages/about-us-page?utm_source=openai))

A charge with a descriptor like “POS Purchase DK RANDERS C SP HEXO-CARE-G L TH” is likely from a card-present or terminal-processed transaction associated with Hexo Care in Randers, Denmark, or from an online purchase that settled through a Danish or European acquiring bank. Customers typically see charges after buying products from Hexo Care’s websites (such as hexocare.com or regional domains) or in connection with returns, partial refunds, or currency conversion. Because orders often ship cross-border and the company sometimes uses third-party payment entities, the descriptor can look unfamiliar even though it corresponds to an online order the cardholder placed.([trustpilot.com](https://www.trustpilot.com/review/hexocare.com?utm_source=openai))

If you are unsure about a Hexo Care charge, first search your email for order confirmations or shipping notices from hexocare.com or related regional domains (like hexocareco.de / hexocareco.nl). Compare the amount, date, and currency with your statement. You can contact their support via email or phone, providing your full name, email used at checkout, order number, and screenshots of the charge so they can locate the transaction. If you cannot match the charge to any order and support cannot verify it, you should then contact your card issuer to dispute the transaction or request that your card be reissued if fraud is suspected.([hexocare.com](https://hexocare.com/policies/privacy-policy?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hexo Care International.

  1. POS Purchase DK RANDERS C SP HEXO-CARE-G L TH SEQ# 761059

Frequently Asked Questions

Why do I see a charge from HEXO-CARE or HEXO CARE on my card statement?

This charge usually appears after you purchase a health, wellness, or personal care product from one of Hexo Care’s online stores (such as hexocare.com or its regional sites). The descriptor may include references to Denmark or Randers because Hexo Care lists its Danish office there and uses European payment processing, even if you ordered from another country.([hexocare.com](https://hexocare.com/pages/about-us-page?utm_source=openai))

What typical amounts do Hexo Care charges appear for?

Hexo Care products are generally one-time purchases ranging from roughly the equivalent of €30–€150 per item, depending on the product (for example, posture correctors, orthopedic shoes, or massagers). Your charge may include shipping, discounts, or taxes from the country in which your order was processed, so the exact amount should match the total shown at checkout in your order confirmation email.([trustpilot.com](https://www.trustpilot.com/review/hexocare.com?utm_source=openai))

Does Hexo Care operate on a subscription model or recurring billing?

Hexo Care primarily sells one-time purchase products and does not widely advertise ongoing subscription plans for its core catalog. If you see repeated charges, they are most often from placing multiple separate orders or re-orders rather than from an automatic subscription. Check your email order history and your Hexo Care account (if created) to confirm whether you placed more than one order.([hexocare.com](https://hexocare.com/pages/about-us-page?utm_source=openai))

How can I contact Hexo Care about a billing or product issue?

You can contact Hexo Care via email at support@hexocare.com (or the support address listed on your local site, such as contact@hexocareco.de or support@hexocareco.nl). They also publish a phone number (+45 22 17 02 80) and standard support hours (typically 9–17 Danish time on weekdays) on their website. Include your order number, the email used at checkout, and details or screenshots of the charge for faster assistance.([hexocare.com](https://hexocare.com/pages/about-us-page?utm_source=openai))

How do I request a refund or return a Hexo Care product?

Hexo Care describes its return and refund process on its Return Policy page; in general, you must contact support within the stated return window (often around 14 days for European sites) to obtain instructions and the correct return address in Randers, Denmark. You are typically responsible for return shipping, and refunds are processed after the returned item is received and inspected. Always ship to the official return address listed in their policy, as returns sent to other addresses may not be processed.([hexocare.com](https://hexocare.com/policies/privacy-policy?utm_source=openai))

Why is my Hexo Care charge still pending or listed as an authorization?

When you place an order, your bank may show a pending authorization from Hexo Care (sometimes labeled with Denmark or a payment intermediary) before it finalizes as a posted transaction. This temporary status is normal and should convert to a settled charge once your payment is captured. If the order is canceled or fails, the pending authorization should drop off automatically after your bank’s hold period, typically a few days.([trustpilot.com](https://www.trustpilot.com/review/hexocare.com?utm_source=openai))

I don’t recognize this Hexo Care charge—how can I verify if it’s legitimate?

First, search your email for receipts from hexocare.com or localized domains such as hexocareco.de or hexocareco.nl, and review your browser history for visits to those sites. Check whether any family members with access to your card placed an order for health or wellness products. If you still cannot identify the transaction, contact Hexo Care support with the date and amount of the charge; if they cannot locate an order, report the charge to your card issuer and ask about disputing it as potential fraud.([trustpilot.com](https://www.trustpilot.com/review/hexocare.com?utm_source=openai))

Who is the company behind Hexo Care and why might I see other names associated with the charge?

Hexo Care is the consumer brand, but its legal seller and payment processing entities include Shenzhen RuiLun E-commerce Co., Ltd. and Eazy Ecommerce Limited in Hong Kong. Because of this structure, your statement might reference Denmark, Hong Kong, or a payment service name alongside HEXO-CARE in the descriptor; this is normal for their transactions but can make the charge look unfamiliar.([hexocare.com](https://hexocare.com/policies/privacy-policy?utm_source=openai))

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare Hexo Care International

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you