Hilton Hotels & Resorts

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Hilton Hotels & Resorts is a global full-service hotel and resort brand offering upscale accommodations, dining, and event facilities, including the Hilton Perth property referenced in the descriptor.

McLean, VA
hilton.com
Owned by Hilton Worldwide Holdings Inc.

About Hilton Hotels & Resorts

Hilton Hotels & Resorts is a global full‑service hotel brand within Hilton Worldwide, known for upscale accommodations, on‑site dining, meeting and event spaces, and business‑friendly amenities. With hundreds of properties across major cities and resort destinations worldwide, Hilton caters to both business and leisure travelers. Many locations, including Hilton Perth and other city‑center hotels, offer features such as fitness centers, pools, room service, executive lounges, and digital check‑in through the Hilton Honors app. Guests can book directly at hilton.com or via the Hilton Honors program to earn and redeem points.

A Hilton charge may appear on your bank or card statement when you book or complete a stay at a Hilton property, such as Hilton Perth or another Hilton Hotels & Resorts location. Common reasons include room charges for one or more nights, taxes and fees, dining or bar tabs charged to your room, parking, spa services, or meeting and event expenses. You may also see pre‑authorization holds for incidentals (like room service or minibar), advance purchase/prepaid room rates charged before arrival, or no‑show/cancellation fees if you did not cancel within the property’s stated policy. If your stay spans multiple nights, you may see a single combined charge or separate daily charges, depending on the hotel and card issuer.

If you’re unsure about a Hilton charge, start by checking your recent travel: look up confirmation emails from Hilton, your Hilton Honors account at hilton.com or in the app, and any folios/receipts emailed after checkout. The most direct way to resolve questions is to contact the specific hotel listed in your statement descriptor (for example, “HILTON PERTH”) using the phone number or email on your confirmation or on hilton.com. You can also reach Hilton customer support via the “Support” or “Contact Us” section on hilton.com or through the Hilton Honors app. Have your stay dates, confirmation number, and the exact charge amount ready; the hotel can provide a detailed folio, explain incidentals or holds, adjust billing errors, or help you dispute unauthorized transactions with your bank if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hilton Hotels & Resorts.

  1. Hilton Perth Perth AU

Frequently Asked Questions

Why do I see a charge from “Hilton Perth” or another Hilton city name on my statement?

Hilton statement descriptors usually include the specific property name or city, such as “HILTON PERTH” or “HILTON [CITY NAME].” This charge typically corresponds to a hotel stay, dining or bar bill, parking, or other services at that particular location. Review your recent travel plans or receipts around the transaction date to match the charge to your stay or visit.

Why is there a larger pending charge or authorization hold from Hilton than my room rate?

Hilton properties commonly place a temporary pre‑authorization (security deposit) on your card at check‑in to cover room, tax, and incidentals such as dining, minibar, or room service. This hold is often your expected room and tax plus an additional daily amount, which can range roughly from US$50–US$150 per night depending on the hotel and local policy. The unused portion of this hold is released after checkout, but it may take several business days for your bank to reflect the final amount.

Why was I charged by Hilton after I already checked out?

Some incidental charges (like minibar use, room service posted late, restaurant or bar tabs, or parking fees) may be added to your folio shortly after checkout, resulting in an updated final charge. In other cases, the hotel may first place a pre‑authorization and then post the finalized stay amount as a separate transaction. Check the final folio you received by email or contact the specific Hilton hotel’s front desk or billing department to request a detailed breakdown of all post‑stay charges.

How can I get a copy of my Hilton folio or receipt to verify this charge?

You can usually download your folio by logging into your Hilton Honors account at hilton.com or in the Hilton Honors app and viewing your past stays. For non‑members or group bookings, you can request a folio directly from the hotel’s front desk or accounting office via phone or email. Have your full name, stay dates, and the last four digits of the card used ready so the property can locate your record and resend the invoice.

Why was I charged a no‑show or cancellation fee by Hilton?

If you did not arrive for a reservation or cancelled after the deadline stated in your confirmation, the hotel may charge a no‑show or late cancellation fee, often equal to one night’s room and tax. Many standard Hilton rates allow free cancellation up to a set time (for example, 24–72 hours) before arrival, while “Advance Purchase” or prepaid rates are typically non‑refundable. Review the rate details in your original confirmation email and contact the hotel directly if you believe the fee was applied in error or there were extenuating circumstances.

How do I dispute a Hilton charge I don’t recognize or believe is incorrect?

First, contact the specific Hilton hotel listed in the charge descriptor and ask for a detailed folio and explanation of the transaction; many issues (duplicate charges, incorrect incidentals, tax errors) can be corrected directly by the property. If the hotel confirms it is an error, they can process a reversal or refund, which may take several business days to appear. For charges that appear fraudulent or if you cannot resolve the issue with the hotel, contact your card issuer or bank to initiate a dispute and request that they investigate the transaction.

Does Hilton offer any recurring or subscription‑like charges that might appear monthly?

Hilton Hotels & Resorts does not typically bill guests on a subscription basis; most charges are tied to individual stays, events, or services. However, if you participate in certain corporate agreements, long‑stay arrangements, or vacation ownership products under the wider Hilton portfolio, you might see recurring payments linked to those contracts. If you see regular, scheduled Hilton‑related charges, review your agreement documents or contact Hilton customer support or the billing contact listed on those contracts for clarification.

How can I contact Hilton about a charge if I booked through a third party (like Expedia or Booking.com)?

If you stayed at a Hilton property but booked through an online travel agency, the hotel can still explain room charges, incidentals, and folios, but the room rate, prepayment, or package details may be managed by the third party. Start by checking your third‑party booking receipt to see who processed your payment—sometimes the agency, sometimes the hotel. For questions about rate, refunds, or date changes, contact the third‑party site’s customer service; for on‑property charges (minibar, parking, restaurant), contact the specific Hilton hotel directly using the contact details on hilton.com.

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