Holiday Haven Shoalhaven Heads

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Holiday Haven Shoalhaven Heads is a waterfront holiday and caravan park offering cabins, powered sites, and camping facilities on the NSW South Coast, bordered by Seven Mile Beach and the Shoalhaven River.

Nowra, New South Wales, Australia
holidayhaven.com.au
Owned by Shoalhaven City Council

About Holiday Haven Shoalhaven Heads

Holiday Haven Shoalhaven Heads is a waterfront holiday and caravan park on the NSW South Coast, operated as part of the Holiday Haven Parks group in the Shoalhaven region. Set between Seven Mile Beach and the Shoalhaven River, it offers a mix of self-contained cabins, powered and unpowered caravan sites, and camping facilities. Guests typically book for short breaks or longer family holidays, taking advantage of on-site amenities such as BBQ areas, playgrounds, swimming and leisure facilities, and direct access to the surrounding beaches, river, and local attractions.

A charge from “Holiday Haven Shoalhaven Heads,” “Holiday Haven Parks,” or a similar description on your bank statement usually relates to a confirmed accommodation booking, deposit, or balance payment for a stay at the park. This may include cabin stays, caravan or camping site fees, additional guests, linen hire, late checkout, or upgrades processed after arrival. Some banks may show the parent brand or council operator name rather than the specific park, and you might also see a pre-authorisation hold for security or incidentals, which appears as a temporary pending charge. If you booked through a third-party platform, the charge can still appear under the Holiday Haven name once the park processes payment.

To verify a Holiday Haven Shoalhaven Heads charge, start by checking your email for booking confirmations, receipts, or SMS messages from Holiday Haven or any online travel agent you used when making the reservation. Log in to your booking account (on holidayhaven.com.au or the agent you used) to review dates, amounts, and payment history, and compare these to the transaction on your bank statement. If you still have questions, contact the park directly using the phone number or contact form listed on the Shoalhaven Heads page at holidayhaven.com.au, providing your full name, stay dates, and the last four digits of the card charged so staff can locate your reservation. Common billing issues—like duplicate payments, date changes, or cancellation charges—are usually resolved by reviewing the park’s booking and cancellation policy and, if needed, requesting an adjustment or refund through their reservations team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Holiday Haven Shoalhaven Heads.

  1. SHOALHAVEN HEADS TOURI SHOALHAVEN H AU
  2. SHOALHAVEN HEADS TOURI SHOALHAVEN HE AUS

Frequently Asked Questions

Why was I charged by Holiday Haven Shoalhaven Heads when I haven’t stayed there yet?

Holiday Haven Shoalhaven Heads often charges a deposit or full payment in advance to secure your booking, depending on the rate and time of year. This means you may see a charge on your statement when you make the reservation, even if your stay is in the future. Check your booking confirmation email from holidayhaven.com.au or any third-party site to see the payment schedule and whether a deposit was due at the time of booking.

Why do I see two separate charges from Holiday Haven Shoalhaven Heads for the same booking?

Many bookings are processed as a deposit payment followed by a later balance payment closer to arrival or at check-in. You may also see a separate transaction for extras added after booking, such as additional guests, linen hire, or an upgrade from a site to a cabin. Compare the dates and amounts of both charges with your confirmation and any updated invoices; if something doesn’t match, contact the park directly via the contact details on holidayhaven.com.au so they can review the transactions.

What are the typical booking and accommodation costs at Holiday Haven Shoalhaven Heads?

Prices at Holiday Haven Shoalhaven Heads vary by season, accommodation type (cabin, powered site, or unpowered site), length of stay, and the number of guests. Peak holiday periods, long weekends, and waterfront or higher-grade cabins will generally be more expensive than off-peak, midweek, or standard sites. For current nightly rates and any specials, use the online booking system at holidayhaven.com.au and select the Shoalhaven Heads park, as pricing is updated regularly and may change without notice.

How do I change, cancel, or shorten my booking to avoid extra charges?

To change or cancel your stay, you’ll need to contact Holiday Haven Shoalhaven Heads or manage it through the platform where you booked. If you booked directly at holidayhaven.com.au or by phone, refer to your confirmation email for the park’s specific cancellation and amendment rules, then call or email the park using the details listed there. Be aware that cancellation fees or non-refundable deposits may apply, especially for peak-season or discounted rates, and late changes may incur charges according to the park’s policy.

How can I request a refund or dispute a charge from Holiday Haven Shoalhaven Heads?

If you believe you’ve been overcharged or billed in error, first gather your booking confirmation, any updated invoices, and screenshots of the transaction from your bank account. Contact the park directly via the phone number or email address provided in your confirmation or on the Shoalhaven Heads page at holidayhaven.com.au, and explain the discrepancy, including dates and exact amounts. The reservations team can review your booking history, explain any fees (such as cancellation or change charges), and process a refund or adjustment if it’s found that you were incorrectly charged.

Why is there a pending or small temporary charge from Holiday Haven Shoalhaven Heads on my card?

A small or pending charge may be an authorisation hold used to verify your card details when you book or check in, or to secure funds for incidentals or key deposits. These holds are not always final charges and usually drop off automatically after a few business days, depending on your bank’s processing times. If a temporary hold does not clear or is later captured as a completed payment that you don’t recognise, contact the park and your bank with the transaction details for clarification.

The name on my statement doesn’t say ‘Holiday Haven Shoalhaven Heads’ exactly—how can I confirm it’s the same business?

Some banks may show the broader brand or operator name, such as ‘Holiday Haven Parks,’ ‘Holiday Haven,’ or a Shoalhaven-region descriptor, instead of the full park name. Compare the transaction date and amount with any recent or upcoming bookings you’ve made at Shoalhaven Heads or other Holiday Haven parks. If you still aren’t sure, you can call the Shoalhaven Heads park using the contact number shown on holidayhaven.com.au and provide the last four digits of your card and transaction date so they can confirm whether the charge came from their system.

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