Question 1

Why do I see a charge from HoneyBug or SHOPHONEYBUG on my bank statement?

Accepted Answer

This charge usually comes from an order placed on shophoneybug.com for baby or kids items such as a curated gift box, clothing, toys, or accessories. It might also be tied to a baby registry purchase, a digital gift card, or a gift you scheduled to be delivered to someone else. Check your email for a receipt from HoneyBug around the date of the charge, and review any orders in your HoneyBug account if you created one.

Question 2

What are typical HoneyBug charge amounts?

Accepted Answer

HoneyBug charges commonly range from about $25–$75 for smaller or single gift boxes, and $75–$200+ for larger curated sets or multiple items in one order, depending on what you selected. Your total can also include sales tax, gift wrapping, and shipping upgrades. If the amount on your statement doesn’t match what you remember, log into your HoneyBug account or check your email receipt to see a line-by-line breakdown.

Question 3

Does HoneyBug offer subscriptions or recurring gift services that might bill me monthly?

Accepted Answer

From time to time, HoneyBug may offer recurring or pre-scheduled gift options (for example, milestone or age-based boxes shipped at set intervals). If you enrolled in any recurring program, you can usually manage upcoming shipments and billing in your HoneyBug account under your orders or subscriptions section. If you don’t see a way to manage it, contact HoneyBug support with your name and the last charge details so they can confirm whether you’re on a recurring plan.

Question 4

How do I cancel or change a HoneyBug order if I see an unexpected charge?

Accepted Answer

If your order is still processing and hasn’t shipped, you can often modify or cancel it by contacting HoneyBug as soon as possible through the contact form or support email listed on shophoneybug.com. Include your order number, the email used at checkout, and the exact changes you want. Once an order has shipped, HoneyBug typically cannot cancel it, but you may be able to initiate a return after delivery if the items are unused and within their posted return window.

Question 5

What is HoneyBug’s refund and return policy for charged orders?

Accepted Answer

HoneyBug generally allows returns on most new, unused items within a specified timeframe (often around 30 days from delivery), though some items like personalized or final sale products may be non-returnable. To request a refund, start by reviewing their Returns/FAQ page on shophoneybug.com, then follow the instructions to request a return authorization or label. Once your return is received and approved, refunds are typically issued back to your original payment method, though shipping charges may be non-refundable.

Question 6

Why do I see a small pending or duplicate HoneyBug charge on my card?

Accepted Answer

A small or duplicate-looking HoneyBug charge may be a temporary authorization hold placed by your bank or card issuer when you first place an order or update your payment method. This hold is used to verify that the card is valid and will usually drop off automatically within a few business days, leaving only the final settled charge. If a pending hold does not fall off or you see two fully posted charges for the same order, contact both HoneyBug and your bank to investigate.

Question 7

How can I contact HoneyBug about a charge I don’t recognize?

Accepted Answer

Go to shophoneybug.com and look for their Contact, Help, or Support section to find their current customer service email address and contact form. When you reach out, include your full name, the email and shipping address you may have used when ordering, the last four digits of the card charged, and the exact amount and date of the transaction. Providing a screenshot of the statement line can also help HoneyBug quickly locate the charge and explain what it was for or assist with a resolution.

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