hoppa

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hoppa is a UK-based ground transportation marketplace that lets travelers search, compare, and pre-book airport transfers, shuttles, taxis, and other rides worldwide. It began as Resorthoppa and now aggregates thousands of local transport providers in over 180 countries.

London/Woking, United Kingdom
hoppa.com
Owned by Elife Tech Inc. (via Hoppa Group)

About hoppa

hoppa is a UK-based online marketplace that specializes in pre-booked ground transportation for travelers. Formerly known as Resorthoppa, the company partners with thousands of local transfer providers in more than 180 countries, offering private cars, shared shuttles, minibuses, coaches, and luxury vehicles. Customers typically use hoppa to arrange airport-to-hotel and hotel-to-airport transfers, port transfers, and intercity rides, comparing options by price, vehicle type, and transfer time before booking online at hoppa.com.

A hoppa charge on your bank or card statement usually relates to a transportation service you booked in advance through their website or via a partner travel site that uses hoppa for transfers. This may be a one-time payment for a single airport transfer, a round-trip transfer, or multiple transfers booked together. Some travelers see a hoppa charge after booking a holiday package, as the ground transport portion is processed by hoppa. You may also see pending or pre-authorization charges when you first book or update payment details; these are typically released once the booking is confirmed or cancelled. hoppa does not operate as a monthly subscription service—charges are generally per booking, though changes, amendments, or no-show fees might lead to additional line items.

If you’re unsure about a hoppa charge, start by searching your email for a confirmation from “hoppa” or “Resorthoppa,” and check your travel itinerary for pre-booked airport transfers around the date of the charge. You can log into your account at hoppa.com using the email address used to book and review your bookings, invoices, and payment history. For further questions, use the “Help” or “Contact Us” section on hoppa.com to raise a support ticket or access live chat (where available), providing the last four digits of your card, the transaction date, and amount. Common billing issues—like duplicate bookings, incorrect passenger details, or cancellations—are usually resolved by reviewing hoppa’s booking conditions, cancellation deadlines, and fare type (refundable vs. non-refundable) and then requesting amendments or refunds within those rules.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to hoppa.

  1. resorthoppa Internet GBR

Frequently Asked Questions

Why do I see a charge from hoppa on my bank or credit card statement?

Most hoppa charges are for pre-booked airport or resort transfers that you arranged online, either directly on hoppa.com or indirectly via a travel agent or package holiday provider that uses hoppa as their transfer partner. The charge amount typically corresponds to the total cost of your transfer booking (or multiple transfers) and is usually taken at the time of booking rather than on the day of travel.

What are typical prices for hoppa transfers and why might the amount look unfamiliar?

hoppa prices vary by country, distance, vehicle type, and whether you booked a shared shuttle or private transfer, but common consumer charges often range from about £15–£40 for shared shuttles and £25–£120 or more for private transfers or larger vehicles. If the amount looks unfamiliar, it may reflect a round-trip transfer, multiple passengers, peak-season pricing, or a fare quoted in another currency that your bank converted into your local currency.

Why was I charged by hoppa even though my transfer was part of a holiday package?

Some tour operators and online travel agencies separate the cost of flights/accommodation from ground transfers and process the transfer payment through hoppa. In those cases, your statement may show a standalone hoppa charge even if you booked everything as a single package. Check your holiday confirmation documents and transfer vouchers—they often state that the transfer is “provided by hoppa” or a similar note.

How do I cancel or change a hoppa transfer and will I get a refund?

To cancel or amend a transfer, log into your account at hoppa.com or use the “Manage My Booking” link in your confirmation email. Refund eligibility depends on the fare type and how far in advance you cancel—many flexible bookings can be cancelled up to a set number of hours before pickup with a full or partial refund, but some discounted or last-minute fares may be non-refundable. Always review the cancellation terms shown on your voucher; refunds are usually returned to the original payment method within a few working days after approval.

How can I request a refund from hoppa for a no-show driver or service issue?

If your driver did not arrive or there was a serious service problem, you should submit a complaint via the hoppa.com Help/Support section as soon as possible, ideally within a few days of the scheduled transfer. Include your booking reference, pickup details, receipts for any alternative transport you used, and a clear description of what happened. hoppa will investigate with the local provider and, depending on the outcome and their terms, may issue a partial or full refund back to your original payment method.

Why do I see a small or pending hoppa charge that later disappeared or changed?

hoppa or your payment processor may place a temporary authorization hold when you make a booking or update your card details to confirm that funds are available. This can appear as a small charge or a pending transaction that never fully posts. Once your booking is confirmed, the final amount is captured and the hold is removed; if a booking fails or is cancelled during authorization, the pending amount should drop off automatically within a few business days.

Can hoppa bill me on a recurring basis or as a subscription?

hoppa does not operate as a subscription service and does not charge recurring membership fees. Each charge should correspond to a specific booking or modification, such as a one-way or return transfer, or additional services like extra luggage or child seats where applicable. If you see repeated hoppa charges you don’t recognize, review your bookings for multiple trips or passengers and contact hoppa support and your card issuer if you suspect unauthorized use.

How do I contact hoppa about an unknown or incorrect charge on my statement?

Go to hoppa.com and navigate to the Help or Contact Us section, where you can submit a support form or access live chat when available. Provide your full name, email used to book, approximate travel dates, transaction date and amount, and the last four digits of the card that was charged so they can locate your booking. If hoppa confirms there is no booking in your name, contact your bank or card provider immediately to dispute the charge and secure your account.

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