Hoselink

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Hoselink is an Australian company that designs and sells garden hoses, hose fittings, reels, and related watering equipment direct-to-consumer, primarily online. It is known for its no-burst, quick-connect hose systems for home gardeners.

Sydney, Australia
hoselink.com.au

About Hoselink

Hoselink is an Australian-based e-commerce company specialising in garden hoses, hose fittings, retractable hose reels, sprinklers, spray guns, and other watering accessories for home gardeners. Operating primarily online via hoselink.com.au and based in Sydney, Australia, Hoselink is well known for its patented no-burst, quick-connect fittings that are designed to prevent leaks and make connecting and disconnecting hoses easier. In addition to hoses and reels, they also sell complementary outdoor products such as irrigation accessories and some garden-related hardware, all shipped directly to consumers.

A Hoselink charge will usually appear on your bank or card statement after you place an order on hoselink.com.au or over the phone. Most charges are one-time payments for physical products such as retractable hose reels, hose starter kits, fittings, or watering accessories. In some cases, you may see multiple Hoselink charges if your order was split into separate shipments, if you placed more than one order close together, or if you’ve used a buy-now-pay-later service that bills in instalments. You may also see a small temporary “pending” or authorization amount when you first add or update a payment card, which your bank should automatically reverse once the payment is finalised.

If you don’t immediately recognise a Hoselink charge, start by checking your email for order confirmations or shipping notifications from hoselink.com.au, including in your spam or promotions folders. Review your purchase history by logging into your Hoselink account (if you created one) to match the billed amount and date with an order number, and consider whether a household member might have placed the order. For questions, changes, or refund enquiries, you can contact Hoselink through the Contact or Help section at hoselink.com.au, where you’ll find current support options such as online forms and customer service details. Having your order number, the exact charge amount, and the last four digits of the card used will help their support team quickly investigate and resolve any billing issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hoselink.

Frequently Asked Questions

Why do I see a Hoselink charge on my statement when I only remember ordering once?

Hoselink charges are typically one-time payments for each completed order on hoselink.com.au, but you might see more than one charge if you placed separate orders close together, if your order was split for shipping, or if taxes and shipping were processed as a distinct line item by your bank. Check your email for multiple order confirmations around the same date of the charges and review your Hoselink account order history to verify whether more than one order was placed.

What are typical Hoselink charge amounts and what products do they usually correspond to?

Common Hoselink charge amounts often correspond to major items like retractable hose reels, hose starter kits, or bundles that include hoses, fittings, and spray guns, sometimes with added shipping costs. Smaller amounts may relate to individual fittings, no-burst connectors, spare parts, or accessories. To confirm exactly what you were billed for, compare the amount on your statement with the total shown on your Hoselink order confirmation or invoice email.

Does Hoselink have subscriptions or recurring charges?

Hoselink primarily operates on a one-off purchase model for physical products, so most customers will not see recurring monthly subscription fees from Hoselink. However, if you opted into any repeat-purchase or auto-replenishment offers for consumable items (where available), you may see periodic charges when those orders are processed. Log into your Hoselink account and check your account settings and order history to confirm whether you have any scheduled or repeat orders active.

How can I cancel or change a Hoselink order if I see a charge I wasn’t expecting?

If the charge relates to a recent order that hasn’t yet shipped, Hoselink may be able to amend or cancel it if you contact them quickly. Go to hoselink.com.au and use the Contact or Help section to submit an enquiry, including your order number, the charge amount, and your request (cancellation, item change, or address update). If the order has already been dispatched, you may need to follow their returns process once it arrives, according to the returns and warranty policy outlined on their website.

How do I request a refund or return for a Hoselink purchase?

To request a refund or return, first review the Returns or Guarantee information on hoselink.com.au to ensure your order is within the eligible return period and that your item is in acceptable condition. Then contact Hoselink through their online support channels and provide your order number, photos if there is a fault or damage, and a brief explanation of the issue. Once your return is approved and the goods are received (if required), Hoselink will process a refund back to the original payment method, which may take several business days to appear on your statement depending on your bank.

Why do I see a small or duplicate Hoselink charge marked as ‘pending’ or ‘authorization’?

A small pending or temporary Hoselink charge can occur when your bank or card provider verifies your card details at checkout or when you update your payment method. This is an authorization hold and is not a final sale; it should automatically drop off or be adjusted to the correct amount once your order is fully processed. If a pending amount remains on your statement for more than a few business days, contact your bank and, if needed, Hoselink support with a screenshot of the transaction so they can help clarify it.

How can I contact Hoselink about an unrecognised charge?

Visit hoselink.com.au and navigate to the Contact or Help section to find current support options, which typically include an online contact form and customer service details. Provide your full name, email address used at checkout, approximate transaction date, the amount charged, and the last four digits of the card so they can locate the order. For your security, do not send full card numbers in messages—Hoselink’s team can investigate using partial details and your contact information.

A Hoselink order I placed with instalment payments shows both Hoselink and another company on my statement—why?

If you used a buy-now-pay-later or instalment service (such as Afterpay, Zip, or similar) at checkout, your initial purchase may appear as a Hoselink transaction while subsequent instalment charges appear under the name of the payment provider. In some cases, your bank may still label the original transaction with ‘Hoselink’ even though the schedule of payments is managed by the instalment provider. Review your agreement with that provider and your Hoselink order confirmation together to match all related charges.

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