Hotel Chino

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Hotel Chino is a 4-star, family-owned hotel offering studio rooms and serviced apartments near Brisbane’s Princess Alexandra Hospital and The Gabba in Woolloongabba, Queensland.

Brisbane, Queensland, Australia
hotelchino.com.au

About Hotel Chino

Hotel Chino is a 4‑star, family‑owned hotel in Woolloongabba, Brisbane, offering modern studio rooms and fully serviced apartments. Located close to Princess Alexandra Hospital and The Gabba, it caters to hospital visitors, business travellers, sports fans, and families needing short or extended stays. The property typically offers amenities such as kitchen or kitchenette facilities in many rooms, onsite or nearby parking, Wi‑Fi, and convenient access to public transport and local dining.

A charge from “HOTEL CHINO”, “HOTEL CHINO WOOLLOONGABBA”, or a similar description may appear on your bank or card statement if you booked a stay directly through hotelchino.com.au, by phone, or via a third‑party booking site that passes billing to the hotel. Charges may include room nights, refundable security bonds, parking, additional guests, late check‑out, or incidentals such as room service or minibar. You may also see pre‑authorisation holds (often for a few hundred AUD) at check‑in, which secure funds for your stay and any incidentals and are released by your bank after check‑out.

If you’re unsure about a Hotel Chino charge, first check your email for booking confirmations and receipts from the hotel or from any travel site you used (such as Booking.com or Expedia) around the date of the transaction. Compare the transaction date and amount with your check‑in/check‑out dates and any extras you may have authorised at the front desk. To resolve questions, contact Hotel Chino directly using the phone number or contact form listed on hotelchino.com.au and provide your full name, stay dates, and the last four digits of the card charged; they can look up your folio, explain the bill, adjust errors if needed, or provide a tax invoice for your records. If the charge still appears incorrect after speaking with the hotel, you can then contact your bank or card issuer to dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotel Chino.

  1. HOTEL CHINO GENERAL WOOLLOONGABBA AUS

Frequently Asked Questions

Why was I charged by Hotel Chino before my stay started?

Hotel Chino may place a pre‑payment or pre‑authorisation on your card before arrival to secure your booking and verify your payment method. Some rate types (for example, advance purchase or non‑refundable deals) can be charged in full at the time of booking. For flexible bookings, a hold may be taken shortly before check‑in and converted to a final charge after you arrive. Check your booking confirmation for the specific payment and cancellation terms of your rate.

What are common amounts I might see from Hotel Chino on my statement?

You may see charges corresponding to nightly room rates for studio rooms or serviced apartments, which vary by season, room type, and length of stay. In addition, there may be separate amounts for parking, extra guests, or incidentals like room service. Pre‑authorisation holds are often a rounded amount (for example, a few hundred AUD) rather than an exact room rate, as they cover both accommodation and potential incidentals. The final posted charge after check‑out should usually match the total on your hotel invoice.

Why do I see a separate, larger ‘pending’ amount from Hotel Chino than the final bill?

At check‑in, Hotel Chino may place a higher pre‑authorisation hold on your card than the expected room total to cover potential incidentals or variations in your stay. After you check out, the hotel submits the actual final charge, and the unused portion of the hold is released by your bank. The release timing is controlled by your bank or card issuer and can take several business days. If a large pending hold remains after a week, contact your bank and, if needed, the hotel with your folio number to confirm the release.

How can I get a copy of my Hotel Chino invoice or receipt?

If you booked directly, Hotel Chino can usually email you a tax invoice showing room charges and incidentals after your stay. Contact them via the details on hotelchino.com.au and provide your name, stay dates, and the last four digits of the card used. If you booked through an online travel agency, your invoice may be available in your booking portal, but the hotel can still usually provide a folio for charges processed onsite, such as parking or room service.

How do I change or cancel a Hotel Chino booking and avoid extra charges?

To change or cancel a direct booking, contact Hotel Chino using the phone number or contact details on hotelchino.com.au and refer to your confirmation number. For reservations made through third‑party sites, you typically need to modify or cancel through the same platform, following their rules. Be sure to check the cancellation policy on your confirmation, as some rates are non‑refundable or carry a fee if cancelled within a certain number of days before arrival.

How can I request a refund or dispute a charge from Hotel Chino?

Start by contacting Hotel Chino directly and ask for your detailed folio so you can review all line items. If you believe you’ve been charged in error—such as for dates you did not stay, duplicate charges, or incorrect incidentals—explain the discrepancy and provide any supporting documentation (confirmations, emails, or receipts). The hotel can issue partial or full refunds where appropriate; if you cannot resolve it with them, you can then contact your bank or card issuer to raise a dispute, referencing any correspondence with the hotel.

I didn’t stay at Hotel Chino—why do I see this charge?

In many cases, another family member, colleague, or guest in your group may have used your card to pay for accommodation near Princess Alexandra Hospital or The Gabba, and the charge appears under Hotel Chino’s merchant name. Also check any recent online bookings you made for others, such as relatives attending medical appointments or events. If you still don’t recognise the transaction, contact Hotel Chino directly with the transaction date and amount so they can look up the booking name, and then contact your bank if it appears to be unauthorised.

Does Hotel Chino offer long‑stay or hospital‑related accommodation, and how is it billed?

Hotel Chino commonly accommodates longer stays for hospital visitors and those needing serviced apartments near Princess Alexandra Hospital. Long‑stay guests are often billed either weekly or at check‑out, depending on the arrangement made at booking. If you are on an extended stay, you may see recurring charges at regular intervals (e.g., weekly) that correspond to your agreed rate. For specific long‑stay billing questions, contact the property directly via the details on hotelchino.com.au.

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