Hotel Palisade is a historic boutique hotel, pub, and dining destination located in Millers Point, overlooking Sydney Harbour and the Barangaroo precinct. The property combines restored heritage architecture with contemporary rooms on the upper levels, and several bars and dining spaces—often featuring harbour views—on the lower floors. Guests typically visit for overnight stays, casual drinks, dining, private functions, and events such as weddings, corporate gatherings, or celebrations.
A charge from “Hotel Palisade” may appear on your bank or card statement when you book and/or stay in one of their hotel rooms, open a bar or restaurant tab, pay for a meal or drinks, or host an event in one of their function spaces. You might also see a charge if you booked accommodation through a third‑party booking site that processes payments under the hotel’s name. In some cases, your bank may show a pre‑authorization hold (a temporary amount) for your room, minibar, or incidentals, which can appear as a pending Hotel Palisade transaction before it is adjusted to the final charge. Same‑day bar or dining visits may appear as a single combined charge when you close your tab.
If you’re unsure about a Hotel Palisade charge, start by checking recent hotel stays, bar or restaurant visits, or event deposits in Sydney around the date of the transaction. Review your confirmation emails or receipts from hotelpalisade.com.au or from any booking platform you used, and compare the dates and amounts to your statement. For questions or to dispute a charge, contact Hotel Palisade directly using the contact information provided on their official website; they can look up your booking or receipt by date, name, and card details. If you believe a charge is fraudulent and the venue cannot locate a matching transaction in your name, contact your bank or card issuer to report and investigate the payment.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotel Palisade.
Why do I see a charge from Hotel Palisade on my card when I stayed there recently?
Most legitimate Hotel Palisade charges come from room bookings, bar or restaurant tabs, or event/function payments. If you stayed at the hotel, the final charge usually includes the nightly rate, taxes/fees, and any extras such as minibar, additional guests, or late checkout. Bar and dining tabs are often closed to your card in a single payment at the end of your visit, even if there were multiple rounds ordered. Check your accommodation invoice or bar receipt from the date near the charge to confirm.
Does Hotel Palisade place a security or pre‑authorization hold on my card?
Yes, like many hotels, Hotel Palisade may place a temporary pre‑authorization hold on your credit or debit card at check‑in to cover incidentals, minibar, or room charges. This can appear as a higher pending amount than your final bill. After checkout, the actual amount you owe is charged and the remaining hold is released by your bank, typically within a few business days. If you still see a pending hold after a week, contact your bank and the hotel with your stay details.
What types of charges can appear from Hotel Palisade besides room rates?
In addition to accommodation charges, your statement may show payments for bar tabs, restaurant meals, rooftop bar purchases, or function/event deposits. If you hosted a private event, there may be separate charges for room hire, minimum spend, or catering packages. Some bookings require an advance deposit or full prepayment, which can be charged days or weeks before your arrival or event date. Always review your booking confirmation to see what was agreed and when payments are due.
How can I get a copy of my Hotel Palisade invoice or receipt to verify a charge?
You can request a copy of your invoice or receipt directly from Hotel Palisade by using the contact details or enquiry form on hotelpalisade.com.au. Provide the name on the booking, your check‑in date or visit date, and the last four digits of the card that was charged so staff can locate your transaction. If you booked through a third‑party site (such as an online travel agency), you can also view or download your receipt through that platform’s account or confirmation email.
How do I change or cancel a Hotel Palisade booking and could that explain a charge?
Changes and cancellations for stays or events are subject to the cancellation policy shown in your booking confirmation. Some rates are flexible and allow free cancellation up to a certain date, while others are non‑refundable or partially refundable, meaning you may still be charged if you cancel late or do not arrive. If you see a charge after cancelling, compare the cancellation date and policy to your confirmation, then contact Hotel Palisade or your booking platform to clarify whether the charge is a cancellation fee or a non‑refundable prepayment.
Can I get a refund for a Hotel Palisade charge I don’t recognize or believe is incorrect?
If you suspect a billing error—such as being charged twice, an incorrect amount, or a bar tab that doesn’t match your spending—contact Hotel Palisade first with details of the date, amount, and card used. The venue can review their point‑of‑sale and accommodation records, correct genuine mistakes, and process adjustments or refunds where appropriate. If the hotel cannot find any matching transaction or you believe the charge is fraudulent, reach out to your bank or card issuer to dispute the transaction and request a chargeback investigation.
Why does my statement show a different description, like ‘HOTEL PALISADE MILLERS POINT’ or similar?
Payment descriptions are set by the business and the payment processor, so charges related to Hotel Palisade may appear with variations such as the venue name, location (e.g., Millers Point or Sydney), or an abbreviated merchant ID. All of these refer to the same business operating at the Hotel Palisade site. If the descriptor includes their name or location and the timing matches a visit to the hotel, bar, or restaurant, it is likely the legitimate charge for that visit.
How can I contact Hotel Palisade about a charge on my statement?
Visit hotelpalisade.com.au and use the listed phone number or contact/enquiry form to reach the hotel directly about billing questions. When you contact them, have your statement handy with the transaction date, exact amount, and the name that appears on the booking or tab. Providing as much detail as possible helps staff quickly locate your transaction and clarify what the charge relates to or whether any adjustment is needed.