Hotel Queanbeyan is a historic neighborhood pub and hotel in Queanbeyan, New South Wales, offering budget accommodation, bistro dining, bars, live entertainment, and a drive-through bottle shop.
Hotel Queanbeyan is a long‑standing local pub and hotel located in Queanbeyan, New South Wales, just outside Canberra. It offers budget-friendly accommodation with simple rooms, a popular bistro serving classic pub meals, multiple bar areas, and a drive‑through bottle shop (liquor store). The venue also regularly hosts live entertainment and sports viewing, making it a hub for both locals and travellers looking for a casual, affordable stay and social atmosphere.
A charge from Hotel Queanbeyan may appear on your bank or card statement for a variety of reasons: a room booking (made directly or via an online booking site), meals or drinks purchased at the bar or bistro, or alcohol purchased through the drive‑through bottle shop. The hotel may also place a pre‑authorisation hold on your card at check‑in to cover incidentals or as a security bond, which can show as a pending charge before being adjusted to the final amount. Recurring or repeated charges often relate to multiple nights’ stays, separate bar tabs over several days, or split bills across different visits.
If you’re unsure about a Hotel Queanbeyan charge, first check your recent travel dates, dining receipts, and any email confirmations from hotelqueanbeyan.com.au or booking platforms you used. Compare the transaction date and amount to your check‑in/check‑out dates, bar tabs, or bottle shop purchases. To resolve questions, contact the venue directly using the phone or email listed on their official website, provide the last four digits of your card, transaction date, and amount, and ask for a copy of the tax invoice. For pending pre‑authorisation holds, allow a few business days after check‑out for the hold to drop off or be adjusted; if it remains, your bank and the hotel can jointly help investigate and reverse any duplicate or incorrect charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotel Queanbeyan.
Why was I charged by Hotel Queanbeyan after my stay ended?
Hotel Queanbeyan typically processes the final accommodation and incidentals charge at or just after check‑out. If you had a bar tab, room charge for meals, or minibar/incidentals, these may be added on the last day and appear as a single combined amount. Sometimes, if you booked through an online travel agency, the room may be collected by the hotel at check‑in or check‑out rather than when you first made the booking. Check your folio or tax invoice from check‑out to see a breakdown of what was included.
What are common amounts I might see from Hotel Queanbeyan on my statement?
Common card charges from Hotel Queanbeyan are typically in the range of about AU$80–AU$200 per night for accommodation, depending on room type, dates, and length of stay. Smaller charges (for example, AU$10–AU$80) often relate to bar or bistro spending, or purchases at the drive‑through bottle shop. A rounded amount (such as AU$100.00 or AU$200.00) can sometimes be a security pre‑authorisation that later adjusts to the exact final bill.
Why do I see a pending or temporary hold from Hotel Queanbeyan on my card?
At check‑in, Hotel Queanbeyan may place a pre‑authorisation hold on your card to cover a security bond and potential incidentals like bar charges or room damages. This appears as a pending transaction and is not a completed charge. After you check out and your final bill is processed, the hold is either converted into the actual charge or released by your bank, usually within 3–7 business days depending on your card issuer’s policies.
How can I get a copy of my receipt or tax invoice from Hotel Queanbeyan?
You can request a copy of your tax invoice directly from Hotel Queanbeyan by contacting them via the details on their official website (hotelqueanbeyan.com.au) or by calling the main reception during business hours. Provide your full name, dates of stay or visit, and the last four digits of the card used so staff can locate your transaction. They can typically email you a detailed itemised receipt showing room charges, meals, drinks, and any other items.
How do I query, dispute, or get a refund for a Hotel Queanbeyan charge?
Contact Hotel Queanbeyan first with the transaction date, amount, and any supporting documents (booking confirmations or receipts) so they can review the charge against their records. If an error is found—such as a duplicate charge or incorrect amount—the hotel can process a refund or adjustment back to your card. Refunds usually take a few business days to appear, depending on your bank. If you cannot resolve it directly with the hotel, you can then contact your bank or card provider to initiate a formal dispute.
I thought my room was paid through an online booking site—why is Hotel Queanbeyan also charging me?
Some online travel agencies allow bookings to be made as ‘pay at property’, meaning the card you provided is used by the hotel at check‑in or check‑out, not at the time of booking. In other cases, the online site charges only the room rate, while extras such as meals, bar tabs, and late check‑out fees are charged directly by Hotel Queanbeyan. Check your booking confirmation to see whether payment was collected by the third‑party site or due at the hotel, and compare the amounts listed there with the charge on your statement.
Does Hotel Queanbeyan offer any recurring or subscription-type charges?
Hotel Queanbeyan does not typically operate on a subscription model; most charges are one‑off transactions for accommodation, food, drinks, or bottle shop purchases. However, if you are a frequent guest or part of a group or corporate arrangement, you might see multiple similar amounts over consecutive weeks or months reflecting repeated stays or regular bar/bistro visits. If you see repeating charges you don’t recognise, contact the hotel to confirm whether they correspond to bookings or tabs in your name.
How can I contact Hotel Queanbeyan about a charge on my statement?
Visit hotelqueanbeyan.com.au and use the Contact or About page to find the current phone number and email address for reception or accounts. When you get in touch, have your transaction date, exact amount, and the name on the booking available, along with the last four digits of the card used. This information helps staff quickly locate your record, explain what the charge covers, and correct any billing issues if needed.