Hotel Steyne

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Hotel Steyne is a historic beachfront hotel and pub in Manly featuring bars, dining venues, and accommodation.

Manly, New South Wales, Australia
hotelsteyne.com.au
Owned by Iris Capital

About Hotel Steyne

Hotel Steyne is a historic beachfront hotel, pub, and entertainment venue located on The Corso in Manly, New South Wales, Australia. Overlooking Manly Beach, it combines heritage-style accommodation with multiple bars, dining areas, and event spaces. Guests and visitors typically come for short-stay accommodation, casual and bistro dining, drinks, live sport on screens, and nightlife, including live music and DJ events. Accommodation is usually booked per room, per night, and food and beverage purchases are charged separately.

A “HOTEL STEYNE” charge on your bank or card statement is most commonly related to a room booking, bar or restaurant spend, a function or event tab, or a security/incident charge after your visit. If you stayed overnight, the charge will usually match your nightly room rate plus any extras (such as meals charged to your room, minibar, or late checkout). If you visited only the venue’s bars or dining areas, you might see smaller same-day charges for food and drinks, or a larger amount if you opened a bar tab. The hotel may also place a temporary pre-authorisation hold on your card at check-in or when opening a tab; this typically appears as a pending charge and is released once your final payment is processed.

If you’re unsure about a Hotel Steyne charge, first check your recent travel dates, bar visits, or any online bookings made through hotelsteyne.com.au or third-party booking sites. Compare the date and amount with your email booking confirmation, EFTPOS receipts, or bar tab dockets. To resolve questions, contact the venue using the details on their official website, and provide the last four digits of the card, the exact amount, and the transaction date so staff can look up the bill. For bookings made via platforms like Booking.com, Expedia, or similar, you may need to manage changes and refunds through that platform’s account or support. If you suspect fraud, contact your bank or card issuer promptly to dispute the charge and request a card replacement if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotel Steyne.

  1. STEYNE HOTEL OPERATION MANLY AUS

Frequently Asked Questions

Why do I have a charge from Hotel Steyne on my card if I don’t remember staying there?

Hotel Steyne operates both as a hotel and a busy beachfront pub with multiple bars and dining areas, so the charge may be from drinks, a meal, or an event rather than accommodation. Check whether you or anyone using your card visited Manly and stopped at the venue for food, drinks, or nightlife around the transaction date. If you opened a bar tab, the final bill may have been closed out at the end of the night, resulting in a single consolidated charge. If none of this sounds familiar, contact Hotel Steyne via hotelsteyne.com.au with the transaction details for clarification, and speak to your bank if you still suspect unauthorised use.

What are typical amounts I might see from Hotel Steyne on my statement?

Accommodation charges usually appear as per-night room rates, which can commonly range from roughly AUD $150–$400 per night depending on room type, day of the week, and season, sometimes plus a separate line for incidentals. Bar and restaurant charges may range from small amounts (e.g., $20–$60 for a drink and a meal) to larger sums for group tabs or events. If you hosted a function or pre-booked a package, you might see a larger one-off charge that matches your event invoice. Always compare the amount on your statement to your booking confirmation, bar receipts, or event agreement.

Why do I see a pending or temporary hold from Hotel Steyne on my card?

Hotel Steyne may place a temporary pre-authorisation hold on your credit or debit card at check-in for accommodation or when opening a bar/tab account. This hold is to confirm that funds are available for your stay or tab and is not an actual completed charge. When your final bill is settled, the hotel will either capture the appropriate amount against that authorisation or process a separate charge and release the hold. Depending on your bank, the held amount may take several business days to disappear from your pending transactions.

How do I cancel or change a room booking at Hotel Steyne and avoid extra charges?

To cancel or amend a reservation, refer to the confirmation email or booking page where you originally made the booking—this might be directly through hotelsteyne.com.au or via a third-party site like Booking.com or Expedia. Each booking has its own cancellation policy, including deadlines for free changes and any applicable late-cancellation or no-show fees. If you booked directly, contact Hotel Steyne using the phone or email listed on their website, quoting your booking reference and dates. For third-party bookings, changes generally must be made through that platform’s account or customer support.

How can I request a refund or dispute a charge from Hotel Steyne?

Start by contacting Hotel Steyne directly using the contact details on hotelsteyne.com.au and provide your full name, stay or visit date, booking reference (if applicable), and a screenshot of the bank charge. Explain why you believe the amount is incorrect—for example, duplicate charges, incorrect bar total, or a cancellation that should not have been billed. The venue can review receipts, room folios, and bar tabs to confirm and, if warranted, process an adjustment or refund back to the original payment method. If you cannot resolve the issue with the hotel, contact your bank or card issuer to lodge a formal dispute.

I cancelled my Hotel Steyne booking—why was I still charged or not fully refunded?

Many Hotel Steyne bookings are subject to specific cancellation terms, which may include a non-refundable deposit, a minimum notice period, or full charges for late cancellation or no-shows, especially on busy weekends or event dates. If you cancelled after the free-cancellation window, you may still be charged a fee or the first night’s stay as per the policy shown at booking time. Review the cancellation policy in your confirmation email or booking portal to see what applies to your reservation. If you believe a policy was applied incorrectly, contact the hotel or the third-party platform you booked through to request a review.

How do I contact Hotel Steyne about an unfamiliar or incorrect charge?

Visit hotelsteyne.com.au and use the listed phone number or contact form/email to reach the hotel or venue management. When you contact them, provide the exact transaction amount, the date, the name on the card, and the last four digits of the card number so they can locate the transaction in their system. If the charge relates to a room booking, include your booking reference and stay dates; for bar or event charges, mention the specific night and area (e.g., rooftop bar, sports bar, function room) if you know it. Keeping copies of receipts, bar tabs, or booking confirmations will help speed up the investigation.

Can Hotel Steyne charges appear under a different name or through third-party booking sites?

If you booked a room through an online travel agency (OTA) like Booking.com, Expedia, or Hotels.com, the charge may appear under that company’s name rather than “Hotel Steyne.” In other cases, the descriptor may include variations such as “THE STEYNE HOTEL,” “HOTEL STEYNE MANLY,” or similar. Check your emails from both the OTA and Hotel Steyne for receipts that match the date and amount. If the billing descriptor is unclear, you can forward a screenshot of the statement line to Hotel Steyne or the OTA’s support team to confirm the origin of the charge.

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