Hotel X

Hotel96% confidence

Hotel X is a five-star lifestyle hotel in Brisbane’s Fortitude Valley, featuring 146 rooms and suites, rooftop pool and bar, French brasserie, fitness centre, and event spaces. It operates as part of IHG Hotels & Resorts’ Vignette Collection brand.

Brisbane, Queensland, Australia
hotelx.com.au
Owned by IHG Hotels & Resorts

About Hotel X

Hotel X is a five-star lifestyle hotel located in Brisbane’s Fortitude Valley, and is part of IHG Hotels & Resorts’ Vignette Collection. The property features 146 boutique-style rooms and suites, a rooftop pool and bar with city views, a French-inspired brasserie, a fitness centre, and versatile meeting and event spaces. Guests can book directly via hotelx.com.au, through the IHG booking platform, or via third-party travel sites and corporate travel programs.

A “HOTEL X”, “HOTEL X BRISBANE”, “IHG”, or similar descriptor on your bank or card statement usually relates to a hotel stay or associated services at this property. Common charges include room nights, taxes, security deposits, restaurant and bar bills, rooftop bar or poolside purchases, minibar use, valet or self-parking, in-room dining, or event and function charges. You may also see pre-authorization holds for incidentals at check-in, advance purchase or pre-paid rates charged before arrival, no-show or late-cancellation fees, or recurring charges if your card was used to guarantee multiple bookings.

To verify the charge, start by checking recent and past bookings at Hotel X or any stays made under your name, company, or family members’ names. Compare the transaction date and amount with your hotel invoice, confirmation email, or IHG app/online account; restaurant and bar receipts may be billed to your room and appear as a single hotel charge at check-out. If you still have questions, contact Hotel X directly using the phone or email listed on hotelx.com.au or in your confirmation, and have your statement, stay dates, and any booking references ready. Ask for a detailed folio showing all room, tax, and incidental charges so you can dispute any errors or request adjustments if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotel X.

  1. Hotel X OPI FORTITUDE VA AU

Frequently Asked Questions

Why did I get a charge from Hotel X after I checked out?

It’s common for Hotel X to finalize your bill after check-out by posting all room, tax, and incidental charges (minibar, restaurant, bar, parking, etc.) in one transaction. In some cases, a temporary pre-authorization taken at check-in is released and replaced by the final charge, which can look like a second transaction. Check your folio or final invoice for the breakdown, and contact the hotel if any items look unfamiliar.

Why is there a higher amount from Hotel X than my nightly room rate?

The amount on your statement usually includes room charges, taxes, and any extras you used during your stay, such as the French brasserie, rooftop bar, minibar items, late check-out, or parking. If multiple nights were booked, Hotel X may charge the full stay as a single transaction rather than nightly charges. Review the detailed folio you received at check-out or log into your IHG account to see a line-by-line breakdown.

What is the pending or ‘pre-authorisation’ charge from Hotel X on my card?

At check-in, Hotel X typically places a pre-authorization (hold) on your card to cover your stay plus an additional amount for incidentals. This is not a completed charge and the funds are usually released by your bank a few days after check-out, once the final payment is processed. If you see both a hold and a completed charge, the hold should drop off automatically; if it doesn’t, contact your bank or card issuer for release timeframes.

Can Hotel X charge me if I cancelled my booking?

Depending on the rate and cancellation policy you chose, Hotel X may apply a fee if you cancelled after the free cancellation deadline or did not arrive (no-show). Advance Purchase or non-refundable rates are often fully charged even if you cancel, while flexible rates usually allow changes up to a specified time before arrival. Check your original confirmation email or IHG account for the exact policy applied to your booking.

How do I dispute a charge or request a refund from Hotel X?

First, review your invoice or folio and highlight the specific items you believe are incorrect (for example, bar charges, minibar items, or extra nights). Then contact Hotel X directly using the contact details on hotelx.com.au or your confirmation email, providing your full name, stay dates, booking reference, and a copy or screenshot of the charge. The hotel can investigate, issue an adjusted folio, and process a partial or full refund if an error is confirmed; refund posting times depend on your bank.

How can I get a copy of my Hotel X invoice or folio for this charge?

You can usually retrieve a copy of your folio by logging into your IHG One Rewards account and viewing past stays, or by contacting Hotel X’s front desk or reservations team. Provide your name, approximate stay dates, and the email used for the booking so they can locate your reservation. They can email you a detailed invoice showing all room, tax, and incidental charges tied to the payment on your card.

Could this Hotel X charge be from a restaurant or bar even if I didn’t stay overnight?

Yes. If you visited the French brasserie, rooftop bar, or attended an event or function at Hotel X, the transaction may appear under the hotel’s merchant name instead of the outlet’s name. Some event deposits, group bookings, or bar tabs are processed centrally through the hotel’s billing system. Check your calendar and email for event confirmations or dining reservations around the transaction date to confirm.

How do I contact Hotel X about an unfamiliar charge on my statement?

Visit hotelx.com.au to find the most up-to-date phone number and email address for the front desk or reservations team, or refer to the contact details in any confirmation emails you’ve received. When you call or write, include your full name, the last four digits of the card, the exact charge amount, and the transaction date shown on your statement. The hotel can search their system to determine whether the charge relates to a room stay, restaurant visit, event, or another service and provide supporting documentation.

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