HPA Group Pty Ltd

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HPA Group Pty Ltd (Hygiene Products Australia) is an Australian family‑owned company that directly imports and distributes European hand dryers, washroom accessories, and cleaning and hygiene supplies, selling primarily through online brands such as Multi Range and Velo Hand Dryers to businesses across Australia.

Milperra, New South Wales, Australia
multirange.com.au

About HPA Group Pty Ltd

HPA Group Pty Ltd, trading through online brands such as Multi Range (multirange.com.au) and Velo Hand Dryers, is an Australian family‑owned importer and distributor of commercial hygiene products. Based in Milperra, New South Wales, they supply European hand dryers, washroom accessories, cleaning chemicals, paper products, dispensers, bins, and other janitorial supplies to businesses, facilities managers, and cleaning contractors across Australia. Most orders are placed online or over the phone and are fulfilled from Australian warehouses, with tax invoices issued in AUD and including GST for local customers.

A charge from HPA Group Pty Ltd, Multi Range, or Velo Hand Dryers may appear on your bank or card statement after you (or your business) purchased cleaning or hygiene supplies, hand dryers, or washroom accessories online. Charges can relate to one‑off product orders, bulk or pallet orders, replacement parts, shipping fees, or GST. In some cases, you might see a charge following a phone order paid by card, a quote that was converted into an invoice and then paid, or a repeat purchase arranged with their sales team (for example, regular supply of consumables). You may also see a temporary authorization or “pending” amount if your card details were used to confirm stock or shipping.

To verify this charge, first search your email (including your work email) for order confirmations or tax invoices from “Multi Range”, “Velo Hand Dryers”, or “HPA Group Pty Ltd”, and check whether anyone else in your business or household placed an order. Compare the statement amount with invoices in your online account at multirange.com.au if you have one. If you still don’t recognize the transaction, contact HPA Group via the contact details on multirange.com.au (phone and email) with your full name, business name, approximate date, and amount of the charge so they can look up the order. They can re‑send invoices, clarify what was purchased, correct billing errors, or advise you on returns and refunds where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HPA Group Pty Ltd.

  1. HPA Group Pty Ltd Milperra AUS

Frequently Asked Questions

Why do I see a charge from HPA Group Pty Ltd or Multi Range on my bank statement?

This charge is usually related to a purchase of cleaning, washroom, or hygiene products made via multirange.com.au, veloHandDryers.com.au, or over the phone with HPA Group. The transaction name may show as “HPA Group Pty Ltd”, “HPA Group Milperra NSW”, “Multi Range”, or “Velo Hand Dryers” depending on your bank. Check any recent online or phone orders your business or household placed for hand dryers, cleaning chemicals, paper towels, or other consumables.

What are typical amounts I might be charged by HPA Group / Multi Range?

Amounts vary widely depending on what you ordered: small orders of cleaning chemicals or paper products might be under $100 AUD, while bulk orders, hand dryers, and dispensers can range from a few hundred to several thousand dollars, often plus shipping and GST. Your final charge usually matches the total shown on your tax invoice, including freight. If your statement amount doesn’t match any invoice you can find, contact HPA Group to confirm the breakdown of the charge.

Does HPA Group offer subscriptions or automatic repeat orders?

HPA Group mainly operates on standard one‑time orders, but some business customers may arrange regular or repeat supply of consumables (for example, monthly deliveries of cleaning products or paper goods) through their sales team. In those cases, your card may be charged on each agreed dispatch, and the statement description will still refer to HPA Group or Multi Range. If you’re unsure whether a repeat order was set up, ask your company’s purchasing or cleaning department and then contact HPA Group to check your account.

How can I cancel a repeat order or stop future charges from HPA Group?

If your business has arranged regular deliveries or repeat orders, you’ll need to contact HPA Group’s customer service to change or cancel that arrangement. Use the phone number or contact form listed on multirange.com.au and provide your business name, recent invoice numbers, and a clear request to cancel or pause further shipments. They can update your account so no further orders are processed on your stored payment method.

How do I request a refund or return for a purchase from HPA Group / Multi Range?

Refunds and returns are handled under HPA Group’s returns and warranty policies, which are outlined on multirange.com.au. In general, you should contact them promptly with your invoice number, product details, and reason for the return (for example, damaged goods, incorrect item supplied, or warranty claim). They will advise whether the item is eligible for return, any restocking fees, and how to arrange collection or shipment back before a credit or refund is processed.

Why do I see a small or temporary ‘pending’ charge from HPA Group on my card?

A small or temporary pending charge can occur when HPA Group’s payment gateway verifies your card details before completing an order, or when an order is adjusted (for example, freight recalculated or items back‑ordered). These authorizations typically drop off automatically within a few business days and are not final charges. If a pending hold remains for an extended period or converts to a posted transaction you don’t recognize, contact both your bank and HPA Group with the transaction details.

How can I get a copy of my HPA Group or Multi Range invoice or check what was purchased?

You can usually find your invoices by logging into your customer account at multirange.com.au and checking your order history, or by searching your email for tax invoices from Multi Range, Velo Hand Dryers, or HPA Group Pty Ltd. If you can’t locate the documents, contact their support team with the date and amount of the charge, your business or contact name, and any purchase order you may have used. They can resend invoices and itemized order details so you can reconcile the charge with your records.

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