IAG Loyalty Retail Limited

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IAG Loyalty Retail Limited is part of IAG Loyalty, the company behind the Avios currency for airlines such as British Airways, Iberia and Aer Lingus, handling paid points purchases and some retail-related Avios transactions.

London, United Kingdom
iagloyalty.com
Owned by International Airlines Group (IAG)

About IAG Loyalty Retail Limited

IAG Loyalty Retail Limited is a subsidiary within IAG Loyalty, the business that manages the Avios loyalty currency used by airlines such as British Airways, Iberia, Aer Lingus and others in the International Airlines Group (IAG). It is involved in the commercial and retail side of the Avios ecosystem, including selling Avios to customers and partners and processing certain paid Avios transactions, such as buying, gifting or transferring points, and sometimes specific retail or eStore-related operations.

A charge from “IAG LOYALTY RETAIL LIMI” on your card statement typically relates to a transaction involving Avios, such as purchasing Avios, topping up your balance to complete a flight redemption, gifting Avios to another member, or transferring Avios between accounts. It can also be used for some partner or retail-related Avios transactions processed by IAG Loyalty, even if you initiated the transaction through an airline’s loyalty programme (e.g., British Airways Executive Club) or an Avios-branded website.

If you do not immediately recognize the charge, first check your recent activity in your airline loyalty accounts (such as British Airways Executive Club, Iberia Plus, or Aer Lingus AerClub) and any Avios purchase confirmation emails. You can usually find billing details and reference numbers in those emails or in your online account. If the charge still seems unfamiliar, contact the relevant loyalty programme’s customer service or IAG Loyalty via the contact options on avios.com or your airline’s loyalty website, providing the date, amount, and any reference from your statement so they can locate and explain the transaction or help with refunds or disputes where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to IAG Loyalty Retail Limited.

  1. IAG LOYALTY RETAIL LIMI HARMONDSWORTH

Frequently Asked Questions

Why do I see a charge from IAG Loyalty Retail Limited on my card?

This usually indicates you completed a paid Avios-related transaction, such as buying Avios, topping up your Avios balance for a redemption, gifting Avios to another person, or transferring points between accounts through an airline loyalty programme (e.g., British Airways Executive Club, Iberia Plus) or an Avios website.

I bought Avios through British Airways – why does my statement show IAG LOYALTY RETAIL LIMI instead of British Airways?

While you may have initiated the purchase on the British Airways website, Avios purchases and some related paid transactions are processed by IAG Loyalty Retail Limited, which appears as the merchant name on your card statement. This is normal and linked to your Avios transaction.

How can I confirm which Avios transaction corresponds to this IAG Loyalty Retail charge?

Log in to the loyalty account where you hold Avios (e.g., British Airways Executive Club, Iberia Plus, AerClub) and review your recent account activity and emails. Look for entries such as “Buy Avios,” “Gift Avios,” or “Transfer Avios,” and match the date and amount with the card charge. Your confirmation email will often list the exact billed amount and date.

How do I request a refund for an Avios purchase processed by IAG Loyalty Retail Limited?

Refund eligibility for Avios purchases is limited and depends on the terms of the specific programme through which you bought them. Check the terms and conditions on the airline or Avios website where you made the purchase, then contact that programme’s customer service with your purchase confirmation. They can liaise with IAG Loyalty Retail Limited if a refund or correction is possible.

Can I cancel an Avios purchase or transfer after I see the IAG Loyalty Retail charge?

In most cases, Avios purchases, gifts, and transfers are non‑refundable once completed, as stated in the programme’s terms and conditions. If you made an error, contact the loyalty programme’s support as quickly as possible with full details; they can advise if any exception or correction is possible.

Are there common amounts or patterns for IAG Loyalty Retail Limited charges?

Yes. Charges often correspond to round-number purchases of Avios (for example, purchasing 1,000, 5,000, or 10,000+ Avios), which may include promotional discounts or taxes. The currency and exact amount will match what you saw at checkout when you confirmed the Avios transaction on your airline or Avios site.

Why do I see a pending or small temporary charge from IAG Loyalty Retail Limited?

When you attempt to buy Avios, a temporary authorization may be placed on your card to verify the payment method. If the transaction fails or is abandoned, the authorization may appear briefly as a pending charge and then drop off automatically within a few days, without becoming a final debit.

How can I contact someone about an unrecognized IAG Loyalty Retail Limited transaction?

Start by contacting the loyalty programme where you hold Avios (for example, British Airways Executive Club, Iberia Plus, or Aer Lingus AerClub) using the support or contact-us details on their website. Provide your name, loyalty number if available, the transaction date, amount, and the descriptor “IAG LOYALTY RETAIL LIMI HARMONDSWORTH” from your statement so they can look up the specific charge and assist you.

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