IHG Hotels & Resorts

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IHG Hotels & Resorts is a global hotel company that operates brands such as Holiday Inn, InterContinental, Crowne Plaza, and many others. The 'IHG Points & Cash' descriptor refers to a booking where guests pay with a combination of IHG One Rewards points and cash.

Denham, Buckinghamshire, United Kingdom
ihg.com
Owned by InterContinental Hotels Group PLC

About IHG Hotels & Resorts

IHG Hotels & Resorts (InterContinental Hotels Group PLC) is a major global hotel company that operates and franchises a wide portfolio of brands, including InterContinental, Kimpton, Holiday Inn, Holiday Inn Express, Crowne Plaza, Hotel Indigo, Staybridge Suites, Candlewood Suites, and others. Through its IHG One Rewards loyalty program, guests can earn and redeem points for hotel stays, upgrades, and other travel-related benefits.

A charge labeled “IHG POINTS AND CASH” typically appears when you make a hotel reservation using the IHG One Rewards ‘Points & Cash’ option, where you redeem some of your loyalty points and pay the rest in cash using a credit or debit card. These charges may be processed centrally by IHG (often via a U.S. customer service or billing center, which is why you see a toll‑free phone number and a location like GA/Georgia), rather than by the individual hotel. You may see this as a one‑time booking charge, an advance purchase, or a prepayment associated with a future stay.

If you have questions about this charge, first log into your IHG One Rewards account at ihg.com or in the IHG mobile app to review your recent bookings and Points & Cash transactions. Compare the date and amount of the charge to your reservation confirmations. If something doesn’t match, contact IHG customer care using the phone number on your statement or via the “Contact Us” section on ihg.com, and have your reservation confirmation number and IHG One Rewards member number ready. For disputed or unrecognized charges, you can also contact your card issuer, but checking your IHG account history and email confirmations usually resolves most questions quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to IHG Hotels & Resorts.

  1. IHG POINTS AND CASH MOBI 888-2119874 GA

Frequently Asked Questions

What is an “IHG POINTS AND CASH” charge on my card statement?

An “IHG POINTS AND CASH” charge usually means you booked an IHG hotel stay using the Points & Cash feature of the IHG One Rewards program, where part of the cost is paid with points and the remainder is paid in cash via your credit or debit card.

Why was I charged by IHG for Points & Cash before my actual stay?

IHG typically processes Points & Cash bookings as advance purchase or prepaid transactions. This means the cash portion may be charged at the time of booking rather than at checkout, especially for discounted or non‑refundable rates.

How can I verify which hotel booking this IHG Points & Cash charge is linked to?

Log into your IHG One Rewards account on ihg.com or the IHG app, go to your ‘Upcoming Stays’ and ‘Past Stays,’ and check the confirmation emails. Match the booking date and amount of the cash co‑pay with the charge on your statement. The transaction details will usually show the same date as your booking or shortly after.

How do I cancel or change an IHG Points & Cash reservation?

To cancel or modify a Points & Cash booking, sign in to your IHG One Rewards account, open the reservation in your ‘Upcoming Stays,’ and review the cancellation policy shown. If the rate allows changes or cancellations, you can adjust it there. For non‑refundable Points & Cash bookings, changes may not be permitted and refunds may be limited or unavailable.

Can I get a refund for an IHG Points & Cash booking if I cancel?

Refund eligibility depends on the rate rules of your specific reservation. Flexible Points & Cash rates may allow refunds of the cash portion and reinstatement of points if cancelled within the allowed window, while advance purchase or non‑refundable rates typically do not. Always check the cancellation policy listed on your confirmation email or within your IHG account.

Why does the IHG Points & Cash charge show a U.S. phone number and ‘GA’ on my statement?

IHG often processes Points & Cash and centralized billing transactions through its North American or corporate billing centers, which is why a U.S. toll‑free number and a Georgia (GA) location can appear, even if the hotel you booked is in another country.

How can I contact IHG about a suspicious or incorrect Points & Cash charge?

Use the phone number printed next to the charge on your statement or visit ihg.com and go to the ‘Customer Care’ or ‘Contact Us’ section. Provide your full name, IHG One Rewards number, and any reservation confirmation numbers so they can quickly locate the transaction.

Why do I see multiple IHG charges for the same stay, including a Points & Cash entry?

For some stays, you may see one charge for the Points & Cash prepayment and separate charges from the hotel for incidentals such as parking, food and beverage, or taxes and fees. Reviewing your folio at checkout and comparing it to your card statement can help you match each charge to specific items from your stay.

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