Incorporate Psychology

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Incorporate Psychology is an Australian boutique psychology practice providing counselling, executive coaching, organisational psychology consulting, leadership programs and psychometric assessment services to individuals and organisations.

Fortitude Valley, Brisbane, Queensland, Australia
incorporatepsychology.com.au

About Incorporate Psychology

Incorporate Psychology is a boutique psychology practice based in Fortitude Valley, Brisbane, Queensland, Australia. The practice provides evidence-based counselling and clinical psychology services to individuals, as well as executive coaching, organisational psychology consulting, leadership development programs and psychometric assessment services for businesses. Their clients range from private individuals seeking support for mental health and wellbeing, to corporate and government organisations wanting to improve leadership capability, workplace culture and performance.

A charge from Incorporate Psychology may appear on your bank or card statement after you attend a counselling or coaching session, complete a psychological or psychometric assessment, or your organisation engages them for consulting or leadership programs. Depending on how your appointment was booked and paid, you might see the charge as “INCORPORATE PSYCHOLOGY”, “INCORPORATE PSYCH FORTITUDE VALLEY”, or a similar descriptor. Charges can be one‑off payments for individual sessions, prepaid packages for coaching or programs, or recurring billings where there is an ongoing coaching engagement, retainer, or regular organisational consulting arrangement. In some cases you may also see a temporary pre-authorisation or hold if your card details were taken to secure a booking or to apply a cancellation/no-show policy.

If you’re unsure about a charge from Incorporate Psychology, start by checking recent appointment confirmations, calendar entries, emails, and invoices from the practice or from your employer’s HR/EAP team (if it was organised through work). Log in to any booking portals you used (e.g. online booking links from their website) to view past appointments and payments, or contact the practice directly via the contact details and enquiry form on incorporatepsychology.com.au to request a copy of your invoice or to clarify the transaction. Common billing issues—such as double-bookings, late-cancellation fees, or confusion between Medicare/private health rebates and gap payments—can usually be resolved by providing the date, amount, and the last four digits of the card used so their team can locate and explain the charge.

Bank Statement Variations

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These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Incorporate Psychology.

  1. INCORPORATEPYSCHOLOGY CLAYFIELD AUS

Frequently Asked Questions

Why was I charged by Incorporate Psychology after my counselling or coaching session?

Incorporate Psychology typically processes payment on the day of your appointment for counselling, coaching, or assessment sessions. If you see a charge dated the same day (or the next business day) as your visit, it is most likely the consultation fee or a gap payment after any applicable Medicare or private health rebate has been applied. For corporate clients, the charge may relate to an executive coaching session or leadership program session you attended as part of your employment.

What are typical fees for Incorporate Psychology services and why do amounts vary?

Fees at Incorporate Psychology vary depending on the type of service (individual counselling, clinical psychology, executive coaching, organisational consulting, leadership programs, or psychometric assessments) and the length and complexity of the session. Individual psychology sessions are usually charged at a standard hourly rate, while executive coaching, leadership programs and organisational consulting are often billed as packages or project-based fees arranged with the organisation. If your GP has provided a Mental Health Treatment Plan or if you use private health insurance, you may see a different ‘gap’ amount on your statement than the full session fee.

Why do I see a charge from Incorporate Psychology when I didn’t attend the appointment?

Incorporate Psychology, like many healthcare practices, generally has a cancellation or no-show policy that may charge a fee if you cancel late or do not attend a booked session. If you see a charge on a day you did not attend, check your appointment confirmation and reminder emails for their stated cancellation timeframe (e.g. 24–48 hours). If you believe you were charged in error, contact the practice promptly with your appointment details to request a review.

Can Incorporate Psychology charges be recurring or appear monthly on my statement?

Yes, charges can be recurring if you are on an ongoing executive coaching program, a regular counselling schedule, or if your organisation has set up a structured series of sessions. In these cases, your card may be charged at agreed intervals (for example, after each session or at the conclusion of a block of sessions). Review any coaching or service agreements you signed, or ask the practice for a schedule of your past and upcoming charges if you’re unsure.

How do I cancel or reschedule an appointment to avoid future charges from Incorporate Psychology?

To cancel or reschedule, use the instructions provided in your original booking confirmation—this may include an online booking link or direct contact with the practice. You can also reach out via the contact form or contact details on incorporatepsychology.com.au to request changes to your appointment. Be sure to do this within the stated cancellation window to avoid late-cancellation or no-show fees.

How can I get a refund or dispute a charge from Incorporate Psychology?

If you believe you have been charged incorrectly (for example, charged twice for the same session or charged after a timely cancellation), contact Incorporate Psychology directly with the date, amount, and last four digits of your card. They can review your appointment history, billing records, and any Medicare or private health claims associated with the service. Refunds or adjustments are handled on a case-by-case basis in line with their practice policies, and any approved refund will be processed back to your original payment method.

Why do I see a small or pending card transaction from Incorporate Psychology?

A small or pending transaction may be a pre-authorisation hold used to secure your booking or verify your card details in their payment system. This is common when bookings are made online or when a card is kept on file for future sessions or cancellation policies. These authorisations usually drop off automatically within a few business days; if a pending amount converts into a settled charge and you do not recognise the related appointment, contact the practice for clarification.

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