Independent Living Specialists

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Independent Living Specialists is an Australian provider of assistive technology and medical/homecare equipment, offering mobility, physiotherapy and rehabilitation products through a network of retail showrooms and online.

Lane Cove, New South Wales, Australia
ilsau.com.au

About Independent Living Specialists

Independent Living Specialists (ILS) is an Australian healthcare and assistive technology provider specialising in mobility, rehabilitation, and homecare equipment. Operating retail showrooms across Australia and an online store at ilsau.com.au, ILS supplies products such as mobility scooters, wheelchairs, walkers, lift chairs, adjustable beds, bathroom and toilet aids, pressure care products, and daily living aids. They work with private customers, hospitals, aged care facilities, and NDIS/Home Care Package clients, and also offer equipment hire, delivery, installation, and maintenance services.

A charge from “INDEPENDENT LIVING SPECIALISTS”, “ILS”, or “ILS AU/ilsau.com.au” on your bank or card statement is usually linked to a purchase of medical or mobility equipment, an online order, an in-store EFTPOS payment, or a phone order processed through their payment system. You may also see charges for ongoing equipment hire (for example, rented hospital beds, wheelchairs, or mobility scooters), service or repair fees, or delivery and installation costs. Some customers will see recurring charges where a monthly or fortnightly rental has been set up, or where a payment plan is being processed at regular intervals. In some cases, you may see a temporary pre-authorisation hold when you place an order or arrange a hire bond; this should drop off once the final amount is captured.

If you’re unsure about an Independent Living Specialists charge, start by checking your recent receipts and email confirmations from ilsau.com.au, as well as any paperwork from showroom visits or equipment hire agreements. Look for order numbers, hire contracts, or service invoices that match the date and amount of the charge, and consider whether a family member may have ordered equipment for you or used your card for a purchase. If you still have questions, contact ILS directly via the contact details on ilsau.com.au or your invoice; have your full name, approximate transaction date, and the exact amount ready so they can locate the payment. Common issues—such as duplicate charges, cancelling ongoing hire, or updating payment details—are typically resolved by speaking with their customer service or the specific showroom that processed your order.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Independent Living Specialists.

  1. Independent Living Spe Lane Cove Wes AUS

Frequently Asked Questions

Why am I seeing a charge from Independent Living Specialists on my bank statement?

This charge is usually for a purchase or hire of assistive equipment such as a mobility scooter, walker, wheelchair, lift chair, adjustable bed, or bathroom aid from an ILS showroom or from ilsau.com.au. It may also relate to delivery and installation fees, servicing or repairs of existing equipment, or ongoing rental payments. Check your email for order confirmations or any hire agreements you’ve recently signed with ILS, as these typically show the amount and date that match your statement.

Does Independent Living Specialists have subscriptions or recurring payments?

ILS does not generally sell subscription services, but you may see recurring charges if you’ve entered a rental or hire agreement for equipment like hospital beds, wheelchairs, or mobility scooters. These hire fees are often billed weekly, fortnightly, or monthly, depending on your contract. If you receive government funding (such as NDIS or a Home Care Package) and use a personal card as a backup payment method, you might also see periodic top-up payments when the plan does not fully cover a cost.

What are common amounts I might see charged by Independent Living Specialists?

Amounts can vary widely depending on the type of equipment: smaller aids (such as bathroom or daily living aids) may appear as charges under AUD $100–$300, while larger items like lift chairs, scooters, or beds can appear as several hundred to several thousand dollars. Hire charges often appear as smaller regular amounts—for example, weekly or monthly fees for rented beds, wheelchairs, or other equipment. If an amount seems higher than you expect, it may include delivery, installation, or multiple items on the same invoice.

Why do I see two similar Independent Living Specialists charges or a small temporary amount?

You may see a small temporary pre-authorisation hold when placing an order, booking equipment hire, or updating your payment details. This hold is used to verify your card and should either disappear or be replaced by the final, exact charge within a few business days. If you see two full identical charges that do not drop off, contact ILS with your statement details so they can investigate a possible duplicate payment and arrange a correction or refund if needed.

How can I cancel or change an ongoing hire or recurring payment with Independent Living Specialists?

To cancel or modify an equipment hire agreement, contact the ILS showroom or branch that set up the hire, or use the contact details listed on your hire contract or invoice. You’ll typically need to arrange a pickup or return of the rented equipment, after which recurring billing will stop according to the terms of your agreement. Be aware that some hires may have a minimum hire period or notice requirements, so check your paperwork or confirm these details with customer service.

How do I request a refund or dispute a charge from Independent Living Specialists?

If you believe you’ve been incorrectly charged, first gather any receipts, order confirmations, and your bank statement showing the transaction. Then contact Independent Living Specialists via the phone number or email listed on ilsau.com.au or your invoice, provide the transaction date, amount, and name on the card, and explain the issue. Refunds and returns are handled in line with their returns and warranty policies—certain items (especially medical or hygiene-related products) may have restrictions, but billing errors and duplicate payments are typically corrected once confirmed.

How can I contact Independent Living Specialists about a charge on my account?

Visit ilsau.com.au and go to the Contact or Store Locator section to find the phone number and email address for your local showroom or for central customer service. You can also refer to any invoice or hire agreement, which usually lists a direct contact number and branch details. When you contact them, have your full name, mobile number, approximate transaction date, and the exact charge amount ready so they can quickly look up your record.

What if I don’t recognise the ILS charge but a family member uses mobility or homecare equipment?

Independent Living Specialists often supplies equipment on behalf of carers or family members, and purchases are sometimes made using a partner’s or relative’s card. Check with anyone in your household or anyone you support (such as an elderly parent or relative with a disability) to see if they recently visited an ILS showroom, ordered online, or signed a hire agreement. If no one recognises the transaction, contact ILS with the charge details so they can confirm whether the payment matches an order in their system and advise on next steps.

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