Infinitus is a Chinese herbal health products company and direct-selling brand that develops, manufactures, and markets health supplements, skincare, personal care, and related wellness products based on traditional Chinese medicine principles.
Owned by Lee Kum Kee Health Products Group (part of the Lee Kum Kee Group)
About Infinitus
Infinitus is a Chinese herbal health products company and direct-selling brand founded in 1992 and headquartered in Guangzhou, Guangdong, China. It is part of LKK Health Products Group and focuses on the research, development, manufacturing, and sale of Chinese herbal health supplements, skincare, personal care, oral care (such as Phytocare/plant-based toothpastes), and wellness products built on traditional Chinese medicine (TCM) principles and modern R&D. The company operates through multiple regional entities (including Infinitus (China), Infinitus (Hong Kong), Infinitus International in markets like Canada, Malaysia, Singapore, Taiwan, and Kazakhstan) and sells more than 100 herbal health and beauty products across several series and brands via both online channels and a large network of independent distributors and exclusive stores.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
If you see an Infinitus charge on your bank or card statement, it is most likely related to a purchase of their health supplements, skincare, oral care, or wellness accessories either through a distributor or a regional Infinitus online shop (for example, ca.infinitus-int.com in Canada). Typical consumer purchases are one‑time orders of products such as Premium Nutrients (around CA$69.99), Vital Factor Authentic Herbal Mix (around CA$105.99), or oral care and skincare items that can range from about CA$10.99 for toothpaste or basic skincare to CA$129.99 for items like specialty health pillows; repeated monthly or quarterly orders may appear as recurring charges if you buy the same products regularly. In some cases, you might also see charges associated with joining as a distributor or purchasing a starter/business kit if you have enrolled in their direct‑selling opportunity, and temporary authorization holds may appear when you first place an order or update your payment method but should drop off once the payment is settled.([ca.infinitus-int.com](https://ca.infinitus-int.com/en/product-detail-qi-premium-nutrient-herbal-essence?utm_source=openai))
To verify or resolve questions about an Infinitus charge, start by checking recent orders or invoices from your local Infinitus website (such as ca.infinitus-int.com for Canadian customers) or any receipts/emails from an Infinitus distributor you’ve purchased from. If you created an online account, you can log in to review order history and billing details; if you ordered through a distributor, ask them for a copy of the sales receipt or their distributor ID to match the transaction. For further help, you can contact Infinitus’ global customer service at CS.Global@infinitus-int.com or reach out to the customer service team for your specific market using the contact details listed on its regional sites (for example, hotline and email on the Hong Kong or Malaysia “Contact Us” pages). If you still don’t recognize the charge after reviewing your orders and speaking with Infinitus, contact your bank or card issuer to dispute the transaction and request that any future unauthorized charges be blocked.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Infinitus.
What types of Infinitus purchases most commonly show up on bank or card statements?
Most consumer Infinitus charges come from buying Chinese herbal health supplements, oral care products like Phytocare/plant-based toothpaste, skincare lines such as Beautrio, and wellness items like the Benelife Health Care Pillow. On regional online shops (for example, the Canadian site), retail prices typically range from about CA$10.99 for toothpaste or basic skincare items up to roughly CA$129.99 for higher‑end products such as health pillows or advanced herbal formulas, so charges in this range usually correspond to one or more product orders.([ca.infinitus-int.com](https://ca.infinitus-int.com/en/product-detail-phytocare-toothpaste-twin-pack/?utm_source=openai))
Could this Infinitus charge be related to a subscription or autoship program?
Infinitus primarily sells through one‑time product orders placed either via independent distributors or through regional online shops, and its public sites emphasize individual purchases rather than a standardized global subscription or autoship program. However, some distributors or markets may encourage regular monthly ordering of the same products (for example, to maintain distributor status or personal consumption), so you may see repeating charges at similar amounts if you’ve agreed to recurring orders with a distributor or via your local Infinitus website. If you are unsure, log into your regional Infinitus account and check for any scheduled or standing orders, or ask your distributor whether they have set you up on an ongoing order plan.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
What are typical Infinitus price ranges so I can match them to the charge I see?
On Infinitus’ Canadian online shop, many core herbal supplement products retail between about CA$44.99 and CA$105.99—for example, Premium Nutrients at around CA$69.99, Vital Factor Authentic Herbal Mix at about CA$105.99, and various teas or functional beverages in the CA$40–CA$90 range. Oral care and facial skincare products are generally lower‑priced (for instance, Phytocare/plant-based toothpaste twin packs around CA$10.99 and individual Beautrio skincare items between roughly CA$29.99 and CA$65.99), while specialty wellness items such as the Benelife Health Care Pillow are at the high end near CA$129.99. Comparing your statement amount to these ranges can help you identify which combination of products likely led to the charge, noting that prices and currencies vary by country.([ca.infinitus-int.com](https://ca.infinitus-int.com/en/product-detail-qi-premium-nutrient-herbal-essence?utm_source=openai))
How do I cancel ongoing Infinitus orders or stop recurring charges?
If your Infinitus purchases are made through a regional online shop, sign in to your account on that site (for example, ca.infinitus-int.com in Canada) and review your order history or any "scheduled" or "repeating" orders; you can usually cancel pending orders before they ship by adjusting your account settings or contacting customer service. If your orders are placed through an independent distributor, ask them directly to stop any standing orders or autoship arrangements and request confirmation in writing (email or text). In all cases, keep screenshots of your cancellation request and watch your next one or two billing cycles to ensure no further Infinitus charges appear; if they do, contact both Infinitus customer service and your card issuer promptly.([ca.infinitus-int.com](https://ca.infinitus-int.com/zh-cn/products/?utm_source=openai))
How can I request a refund or return for an Infinitus purchase?
Refund and return policies are set at the market level, so you’ll need to follow the rules for your specific region (for example, Canada, Hong Kong, or Malaysia). Typically, you must contact either your independent distributor or the local Infinitus office or online shop’s customer service within a defined period, provide your order number and proof of purchase, and return any unopened products in saleable condition according to their instructions. Start by finding your region’s Infinitus website (such as ca.infinitus-int.com, infinitus.my, or infinitus.com.hk), check the Returns or Customer Service section, and if information is unclear, email or call the listed support contacts to confirm eligibility, time limits, and whether shipping costs are refundable.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
What should I do if I don’t recognize an Infinitus charge at all?
First, confirm that no one in your household has purchased Infinitus products through a distributor, Asian grocery/online market, or an Infinitus regional website using your card; Infinitus items such as herbal supplements or Zhiya/Phytocare toothpaste are also sold via some third‑party retailers and marketplaces. If no one recognizes the transaction, contact Infinitus support with the transaction date and amount (and any descriptor text your bank provides) so they can check for an order tied to your card details or email, then immediately notify your bank or card issuer that you suspect an unauthorized charge. Your bank can block the card, investigate, and, if appropriate, reverse the transaction while Infinitus helps identify whether the order was genuine or fraudulent.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
How can I contact Infinitus about a billing or account issue?
Infinitus lists a global customer service email, CS.Global@infinitus-int.com, which you can use for international or general inquiries about orders and accounts. In addition, each regional entity provides local contact details—for example, Infinitus (Hong Kong) publishes a service hotline and email on its “Contact Us” page, and the Canada and Malaysia entities list local phone numbers, emails, and office addresses. For the fastest help, use the contact page of the specific regional Infinitus site where you ordered, include your full name, order number, purchase date, charge amount, and screenshots of the bank statement line showing the Infinitus descriptor.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))
Why do I see a small or duplicated Infinitus amount listed as pending on my card?
When you place an Infinitus order or update your payment method, your bank or card network may create an authorization hold—a temporary pending transaction—to verify that your card is valid and has sufficient funds. This can look like a small amount or a duplication of the final charge, but only the completed, posted transaction should ultimately be collected, and authorization holds normally drop off after a few business days. If a small or duplicated Infinitus amount remains pending for longer than your bank’s typical timeframe or posts as a second completed charge, contact both Infinitus customer service and your bank with details so they can release the hold or refund any mistaken duplicate.([infinitusglobal.webnode.it](https://infinitusglobal.webnode.it/infinitus-china-company-ltd/?utm_source=openai))