Question 1

Why do I see a charge from ITCave on my statement when I don’t remember buying anything?

Accepted Answer

Most ITCave charges come from one-time purchases of computer components, gaming accessories, or peripherals bought in-store or through itcave.com.au. Check whether you, a family member, or someone else with access to your card recently bought PC parts, a headset, keyboard, mouse, or similar item. Also review your email (including spam/junk folders) for any ITCave order confirmations or tax invoices around the transaction date. If you still don’t recognise the charge, contact ITCave via their website with the exact amount and date so they can look it up.

Question 2

Does ITCave offer subscriptions or recurring charges?

Accepted Answer

ITCave primarily operates as a retail electronics store, so most charges are one-off payments for hardware and accessories rather than ongoing subscriptions. You should not normally see monthly or recurring ITCave fees like a streaming or software service. If your statement shows repeated ITCave charges, it may be due to multiple separate orders, repeated click-and-collect purchases, or split shipments for a large order. Contact ITCave with your order details if you suspect you are being billed multiple times in error.

Question 3

Why is there a pending or small authorization charge from ITCave on my card?

Accepted Answer

When you place an order at itcave.com.au, your bank may show a pending or temporary authorization from ITCave to confirm your card is valid and has sufficient funds. This can appear as a full order amount or occasionally as a small test transaction, which is usually reversed automatically. If the order is cancelled or not completed, the pending charge should drop off within a few business days, depending on your bank. If a pending ITCave transaction remains on your account for more than a week, contact your bank and share any order confirmation or cancellation emails you have from ITCave.

Question 4

What are typical ITCave charge amounts and why might my total be higher than expected?

Accepted Answer

ITCave sells a wide range of computer components and gaming gear, so charges can vary from small accessory purchases (e.g., a mouse pad or cable) to high-value items such as graphics cards or full upgrade bundles. Your total may appear higher than the sticker price if it includes GST, shipping or delivery fees, and any optional extras such as extended warranty or assembly services (if selected at checkout). If your amount seems off, compare the charge to the detailed invoice in your ITCave account or email receipt. For discrepancies such as incorrect pricing or duplicate items, contact ITCave support with your invoice number for clarification or correction.

Question 5

How can I cancel or change an ITCave order after I’ve been charged?

Accepted Answer

If you need to cancel or modify an order placed on itcave.com.au, you should contact ITCave as soon as possible using the contact details on their website, quoting your order or invoice number. Orders that have not yet been packed or shipped may be cancelled or changed more easily, while dispatched orders might need to be returned under their returns policy instead. In-store purchases are usually processed immediately and can’t be ‘cancelled’ after payment, but you may still be able to request a return or exchange subject to ITCave’s policy and Australian Consumer Law. Always wait for written confirmation from ITCave about any approved cancellation or adjustment before expecting a refund to appear on your card.

Question 6

How do refunds from ITCave work and how long do they take to show on my statement?

Accepted Answer

Approved refunds from ITCave are normally processed back to the original payment method used for the purchase (such as your credit/debit card or EFTPOS). After ITCave issues the refund, it can take a few business days—often 3–10 days, depending on your bank—before the credit appears on your statement. You should receive an email or receipt from ITCave confirming the refund amount and items covered, which you can match to the credit on your account. If you don’t see the refund after the indicated timeframe, contact both ITCave (with your refund confirmation) and your bank to investigate.

Question 7

How can I contact ITCave about a mystery or incorrect charge?

Accepted Answer

Go to itcave.com.au and use the contact or support page to reach ITCave, typically via an online form or the listed email address and store phone number. Include your full name, the last four digits of the card used, the exact amount, currency (AUD), and the date/time of the charge, as well as any screenshots of your statement. If you have an order number or invoice from ITCave, include that too—it greatly speeds up locating the transaction. For in-store purchases, having your physical receipt or the date and approximate time of your visit will help staff identify the sale in their system.

Question 8

What should I do if I suspect an ITCave charge is fraudulent or my card was used without permission?

Accepted Answer

First, confirm that no one in your household or workplace used your card legitimately to buy ITCave products and that you don’t have any unremembered orders or click-and-collect purchases. If you still suspect the transaction is unauthorised, immediately contact your bank or card issuer to report possible fraud and request a card block or replacement if necessary. You can also reach out to ITCave with the transaction details so they can check whether an order exists under your card and, if needed, flag it at their end. Your bank will guide you through their chargeback or dispute process in line with your card’s protections and Australian Consumer Law.

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