Journi GmbH

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Journi GmbH is an Austrian company that offers apps and online services for creating and ordering printed photo books, photo products, and travel journals from your digital photos.

Vienna, Austria
journiapp.com

About Journi GmbH

Journi GmbH is the company behind the Journi apps and web platform, which let users automatically turn their digital photos into printed photo books, travel journals, calendars, and other personalized photo products. The service uses smart layout algorithms to arrange photos and captions, so customers can quickly design keepsakes from vacations, family events, or everyday memories and then have them printed and shipped worldwide.

A charge from Journi GmbH on your card statement typically relates to an order for a printed photo book or other photo product placed via the Journi app or the Journi website. Amounts can vary depending on the size of the book, number of pages, print quality, and shipping options selected. In some cases, you might see a pending authorization when you first place an order, which later converts into the final settled charge once the order is confirmed.

If you have questions about a Journi GmbH charge, first check your email for order confirmations from Journi and review your purchase history in the Journi app or on their website. Ensure you haven’t shared your account or payment details with family members who may have placed an order. For billing issues, incorrect amounts, or refund requests (for example, if you made a duplicate order), you can contact Journi’s customer support through their help center or in-app support; have your order number, charge amount, and transaction date ready to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Journi GmbH.

  1. 96322 PURCHASE 05/24 02:49 Journi GmbH Vienna AT 00000000 096322 333.88 R -333.88 5,522.95

Frequently Asked Questions

Why do I see a charge from Journi GmbH on my card statement?

A charge from Journi GmbH usually means that you or someone with access to your Journi account ordered a printed photo book, calendar, or other photo product through the Journi app or website. Check your email for an order confirmation from Journi and your order history in the app to match the amount and date.

What currency does Journi GmbH charge in, and why might the amount differ from what I expected?

Journi GmbH typically charges in the currency shown at checkout, but if your card is issued in a different currency, your bank may apply its own exchange rate and fees. This can cause the final amount on your statement to differ slightly from the amount displayed in the app or on the website.

Does Journi offer subscriptions, or are charges one-time only?

Journi’s core services for printed photo books and products are charged per order as one-time purchases, not as recurring subscriptions. If you see repeated charges, review your account for multiple orders placed over time or check if someone else with access to your device has been ordering products.

How can I cancel or modify a Journi photo book order after I’ve paid?

Once an order is sent to print, it is often processed quickly and may not be editable. If you need to cancel or change an order, contact Journi support immediately through their help center or in-app support with your order number. They can advise whether the order is still at a stage where changes or cancellation are possible.

How do I request a refund or replacement from Journi if there is a problem with my photo book?

If your product arrives damaged, printed incorrectly, or not as described, take clear photos of the issue and contact Journi’s customer support via their website or app. Provide your order number, a description of the problem, and photos of the defect. Journi typically reviews these cases and may offer a reprint or refund depending on the situation.

Why do I see a small or temporary ‘pending’ charge from Journi GmbH?

A pending or small temporary charge can appear when Journi’s payment processor verifies your card at checkout. This authorization is part of standard payment processing and should either convert to the final purchase amount once your order is confirmed or disappear from your statement within a few days if it was only an authorization.

How can I verify which Journi account placed the order that generated this charge?

Open the Journi app or log into journiapp.com with the email addresses you commonly use and check the ‘Orders’ or ‘My Books’ section for recent purchases. Each order shows the date and total amount, which you can match to your card statement. Also check your email inboxes (and spam folders) for order confirmations from Journi corresponding to the charge date.

How do I contact Journi GmbH about a billing or payment issue?

You can contact Journi by visiting journiapp.com and navigating to their help or support section, or by using the support/contact option within the Journi app. Include your full name, email used for the order, order number, transaction date, and the last four digits of the card used, but never send full card details via email.

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