About JustAnswer
JustAnswer is an online platform that connects users with vetted experts in a wide range of fields, including legal, medical, veterinary, home, automotive, and technology. The “JustAnswer/Tech” label specifically refers to their technology support category, where users can get help with computers, phones, software, connectivity, and other tech-related issues through chat or other online channels. The company operates primarily on a paid, membership-style model, sometimes with trial offers that roll into recurring subscriptions if not cancelled.
A charge labeled “TEC*JustAnswer/Tech” on your card statement typically relates to a subscription or one-time payment for technology help obtained through JustAnswer, such as a trial membership, monthly expert access fee, or a specific tech problem you requested help with. Many users sign up for a low-cost trial and are then billed the regular monthly fee after the trial period ends if they continue their membership. You may also see separate fees for individual services or add-ons, such as remote assistance.
If you don’t recognize the charge, start by checking your email for receipts or confirmation messages from JustAnswer, searching for “JustAnswer” or “JustAnswer Tech.” Log into your JustAnswer account (if you created one) at justanswer.com and review your membership, billing history, and active subscriptions. To resolve questions or dispute a charge, you can contact JustAnswer customer support through their website’s Help or Contact pages, where you can request refunds, cancel memberships, or clarify what specific charge was for. Having the date, amount, and descriptor from your statement handy will speed up the process.