Who Gives A Crap is a social enterprise that sells environmentally friendly toilet paper, tissues, and paper towels, donating a large portion of profits to sanitation projects in developing countries. Products are primarily sold online via subscription and one-off orders.
Who Gives A Crap is a Melbourne-based social enterprise that sells environmentally friendly toilet paper, tissues, and paper towels, primarily made from 100% recycled paper or bamboo. Founded in 2012, the company is a certified B Corp and donates 50% of its profits to water, hygiene, and sanitation projects in developing countries. Products are mainly sold online through whogivesacrap.org and shipped in bulk boxes, with plastic-free packaging and fun, brightly printed wrappers designed to reduce waste and emissions compared to conventional supermarket brands.
A Who Gives A Crap charge usually appears on your bank or card statement when you place an order for a box of toilet paper, tissues, or paper towels, or when a subscription renewal is processed. Customers can order one-off boxes or set up recurring deliveries (for example every 4, 8, or 12 weeks), and these subscriptions will automatically bill your saved payment method at the start of each renewal cycle. You might also see a charge after using a discount code on your first order, when updating your card details (due to a small verification hold), or if you’ve placed multiple orders for different products or addresses.
If you’re unsure about a Who Gives A Crap charge, start by logging into your account at whogivesacrap.org using the email address you may have used at checkout, and check your order history and subscription settings. Look for order confirmation emails or shipping notifications around the charge date, and consider whether a family member or housemate may have placed the order under a shared card. For further help, you can contact their support team via the Help/Support section on whogivesacrap.org or by emailing support@whogivesacrap.org with your full name, email, and the last four digits of the card used; they can locate your order, explain the charge, help adjust or cancel a subscription, or arrange replacements/refunds if there’s been a problem with your delivery.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Who Gives A Crap.
Why am I seeing a recurring charge from Who Gives A Crap on my card?
A recurring charge from Who Gives A Crap usually means you set up a subscription for toilet paper, tissues, or paper towels, and your latest renewal has processed. Subscriptions are billed automatically at the start of each delivery cycle (for example every 4, 8, or 12 weeks, depending on what you selected). Log into your account at whogivesacrap.org and go to the “Subscriptions” or “My Account” section to see your upcoming orders and billing dates.
What are typical prices for Who Gives A Crap subscriptions and one-off orders?
Pricing varies by region and product, but most customers purchase bulk boxes of 24 or 48 rolls of toilet paper, with totals commonly in the range of roughly US$40–US$80 (or equivalent) per box before discounts and shipping. Recycled toilet paper is usually the lowest-priced option, with bamboo and premium products costing a bit more. Subscriptions are generally priced the same as one-off orders but may occasionally come with promotional discounts or free shipping thresholds—current prices are always listed at checkout on whogivesacrap.org.
How do I cancel, pause, or change my Who Gives A Crap subscription so I stop being charged?
To cancel or pause your subscription, log into your account at whogivesacrap.org, go to “My Account” or “Subscriptions,” and select the subscription you want to manage. From there, you can skip your next delivery, change the delivery frequency, update the products or quantities, or cancel the subscription entirely. Changes need to be made before your next renewal date to avoid being charged for the upcoming shipment; your account page will show that date clearly.
Why is there a small $0–$2 pending charge from Who Gives A Crap on my statement?
A small pending amount (often between $0 and $2) is usually an authorization hold used to verify your card details when you place an order or update your payment method. This is not an actual charge and should automatically disappear or be reversed by your bank within a few business days. If the small amount remains as a posted charge after a week, contact your bank and then reach out to Who Gives A Crap support with a screenshot of the transaction so they can investigate.
How can I get a refund or replacement for a Who Gives A Crap order I’m not happy with?
Who Gives A Crap offers a satisfaction-focused policy and will usually work with you to replace or refund items if your order arrives damaged, incomplete, or not as expected. Contact support via the Help section on whogivesacrap.org or email support@whogivesacrap.org with your order number, photos (if applicable), and a description of the issue. They can arrange a replacement box, partial refund, or full refund depending on the situation and local consumer laws.
Why was I charged by Who Gives A Crap after I thought I cancelled my subscription?
If you cancelled your subscription after a renewal had already processed, you may still be charged for and receive that final shipment, with your cancellation applying to future cycles only. Check the timestamp of your cancellation email or your account’s “Subscriptions” page against the billing date shown on your bank statement. If you believe you were billed after cancellation, contact support with your cancellation confirmation so they can review your account and, where appropriate, adjust or refund the charge.
Can Who Gives A Crap be under a different name on my bank statement?
Most statements will show the merchant as “Who Gives A Crap,” “WhoGivesACrap.org,” or a similar variation, but some banks may abbreviate or truncate the name. If you see a toilet paper or household subscription-type description with an amount that matches a recent household supplies purchase, it’s likely related to your Who Gives A Crap order. Log into your account or search your email for “Who Gives A Crap” around the transaction date to confirm.
How do I contact Who Gives A Crap about an unknown or duplicate charge?
You can contact Who Gives A Crap by visiting whogivesacrap.org and clicking on the Help or Support link, where you’ll find a contact form and self-service articles. You can also email support@whogivesacrap.org with your full name, email address used at checkout, shipping address, and the date and amount of the charge, along with the last four digits of the card. Their team can look up any orders associated with your details, explain whether the charge is a subscription renewal, one-off order, or duplicate, and help resolve billing errors.