OnePass

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OnePass is an Australian subscription program offering members free or discounted shipping and other benefits across participating retailers such as Kmart, Target, Catch and Bunnings.

Hawthorn East, Victoria, Australia
onepass.com.au
Owned by Wesfarmers Limited

About OnePass

OnePass is an Australian membership program that offers free or discounted delivery, faster shipping options and other perks across participating retailers including Kmart, Target, Catch and Bunnings. Members typically pay a low monthly or annual fee (commonly around AU$4/month or AU$40/year, subject to change) in exchange for benefits such as free delivery over certain spend thresholds, special member offers and extended return windows. OnePass is operated in Australia and is headquartered in Hawthorn East, Victoria, and all membership management is handled via their website at onepass.com.au.

A OnePass charge may appear on your bank or card statement when you sign up for a membership, renew an existing subscription, move from a free trial to a paid plan, or change from monthly to annual billing. You might also see a charge if you reactivated a previously cancelled membership or if your introductory offer period ended. The description on your statement may look like “ONEPASS”, “ONEPASS.COM.AU” or reference Hawthorn East, VIC. In some cases, you may see a small temporary authorisation (often AU$1 or similar) when you add or update a card, which should drop off automatically.

If you’re not sure why you were charged by OnePass, start by logging into your account at onepass.com.au and checking the Membership or Billing section for your current plan, renewal date and payment history. Look for confirmation emails from OnePass around the date of the charge, which often include invoice details. If you still have questions, you can contact OnePass support through the Help/Contact section on their website, where you can submit a request or access live support (when available). Common issues like cancelling auto-renew, updating payment details, or disputing an unexpected renewal are usually resolved by adjusting your membership settings and, if needed, reaching out to OnePass support with your full name, email used for the account and a screenshot of the charge from your statement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to OnePass.

  1. ONEPASS MEMBERSHIP +61130002671 AU

Frequently Asked Questions

Why do I see a charge from OnePass on my bank or card statement?

You’re seeing a OnePass charge because a membership fee was processed on your account—either for a new sign‑up, a renewal of your existing subscription or the end of a free trial that converted to paid. The charge is usually for a monthly or annual membership and may appear with a descriptor such as “ONEPASS”, “ONEPASS.COM.AU” or show Hawthorn East, VIC. Check your OnePass account billing history at onepass.com.au to match the date and amount of the charge.

How much does a OnePass membership cost and how often am I billed?

OnePass typically offers two main billing options: a monthly plan (around AU$4 per month) and an annual plan (around AU$40 per year), though prices and offers can change over time. You’re billed automatically at the start of each billing period using the payment method saved to your account. Your renewal date and exact price are shown in the Membership or Billing section when you log in at onepass.com.au.

Why was I charged after a free trial with OnePass?

When you start a OnePass free trial, you’re required to enter a valid payment method, and the membership is set to automatically continue as a paid subscription at the end of the trial. If you do not cancel before the trial end date, the first paid period (monthly or annual, depending on what you selected) is automatically charged. You can see your trial end date and plan type in your OnePass account, and you’ll usually receive an email confirming when your paid membership begins.

How do I cancel or pause my OnePass membership to stop future charges?

To cancel your OnePass membership, log in at onepass.com.au and go to your Account or Membership settings, then select the option to cancel or turn off auto‑renew. Once cancelled, your membership generally remains active until the end of the current paid period, and you won’t be charged again unless you reactivate. If you don’t see a cancellation option or your account access is limited, contact OnePass support through the Help or Contact section on the website for assistance.

Can I get a refund for a OnePass charge I didn’t mean to make or forgot about?

OnePass membership fees are typically non‑refundable once a billing period has started, as you retain access to benefits until that period ends. However, if you believe you were charged in error—for example, you didn’t intend to renew or have multiple accounts—you should contact OnePass support as soon as possible with details of the transaction. In some cases, particularly if the membership hasn’t been used during the new billing period, they may review your situation and advise whether a goodwill or partial refund is possible.

Why do I see a small AU$0 or AU$1 OnePass charge or a pending transaction?

When you add or update your card on OnePass, your bank may show a small temporary authorisation (often AU$1 or a similar small amount) to verify that the card is valid. This is not an actual fee and usually disappears or adjusts back to AU$0 within a few business days, depending on your bank. Only confirmed membership fees listed in your OnePass billing history represent real charges.

How can I check which purchases or retailers are linked to my OnePass membership?

Your OnePass fee is for the membership itself, not for individual purchases at Kmart, Target, Catch or Bunnings, so those store purchases will appear as separate charges on your statement. To see how you’ve used your benefits, log into onepass.com.au and review your account for linked retailer accounts, benefits used and membership activity. For questions about a specific order (like an online purchase from Kmart or Catch), check your order confirmation email or your account on that retailer’s website, as delivery fees and product charges are managed there.

How do I contact OnePass about a charge I don’t recognise?

Go to onepass.com.au and navigate to the Help or Contact section, where you can submit a support request or access other support options. Include the date, exact amount and last 4 digits of the card that was charged, plus a screenshot of the statement entry if possible. Providing the email address you may have used to sign up will help OnePass locate your account more quickly and resolve any billing concerns.

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