Question 1

Why was I charged by Kogan.com when I only remember browsing or adding items to my cart?

Accepted Answer

Kogan.com will only charge your card once you complete checkout and receive an order confirmation email. However, you may see a small temporary authorization hold when you attempt payment, even if the order fails or you abandon checkout. These holds (often a small amount) are used by your bank to verify the card and normally disappear within a few business days. Check your Kogan account’s Order History and your email for confirmation messages to see if an order was successfully placed.

Question 2

What are common Kogan.com charge amounts and how can I match them to an order?

Accepted Answer

Kogan.com charges will typically match the total of an order placed on kogan.com, including product cost, shipping, and any discounts or vouchers applied. Smaller recurring amounts (for example, under $20–$40) may be related to Kogan First membership, mobile recharges, or other subscription services, while larger once-off amounts are usually for electronics, appliances, or multi-item orders. Log in to your Kogan account and compare the statement amount and date with the totals shown in your Order History or your Kogan Mobile/Internet/Travel bookings.

Question 3

Why do I see a Kogan.com charge for Kogan First and how do I cancel it?

Accepted Answer

Kogan First is Kogan’s membership program that offers benefits like free or discounted shipping and member-only deals, and it renews automatically at the end of each billing period. If you signed up for a trial or paid membership, you’ll see recurring charges under names such as "Kogan First" or "Kogan.com" on your statement. To cancel, log into your Kogan account, go to your Kogan First settings under ‘My Account’ and turn off auto-renew or cancel the membership; you will generally retain benefits until the end of the current paid period. Make sure you cancel before the next renewal date to avoid further charges.

Question 4

How do I cancel a Kogan Mobile, Internet, or other Kogan subscription to stop future charges?

Accepted Answer

For Kogan Mobile, log into your Kogan Mobile account (or the relevant app/portal) and check if you’ve enabled auto-recharge; you can switch this off to stop recurring top-ups. For Kogan Internet and other ongoing services, log in to your Kogan account, navigate to the specific service under ‘My Account’ or ‘Services’ and follow the cancellation instructions provided for that product. Some services require notice periods or final billing cycles, so review the terms for your plan before cancelling. Once cancelled, future automatic payments should stop after the end of the current paid period.

Question 5

How can I request a refund or dispute a Kogan.com charge I don’t recognize or I believe is incorrect?

Accepted Answer

First, verify whether any household member placed a Kogan order, signed up for Kogan First, or purchased a mobile/internet/top-up on the date of the charge. If the charge still looks incorrect, log into your Kogan account, open the relevant order or service, and use the ‘Contact Support’ or ‘Resolve an issue’ options to request a refund or clarification. Kogan’s refund and returns policies vary by product type (for example, change of mind vs faulty goods vs digital or travel services), so review the specific policy on the product page or Help Centre. If you cannot find an account or order that matches the charge, you can contact Kogan via the Help Centre with your statement details, and, if needed, also speak to your bank about disputing an unauthorized transaction.

Question 6

Why do I see multiple or duplicate Kogan.com charges for the same amount on my statement?

Accepted Answer

Multiple Kogan.com entries can occur if you made several orders close together, if a payment was declined and retried, or if your bank shows both the temporary authorization and the final captured payment. One of the lines may be a pending authorization that will drop off automatically after a few days. Check your Kogan Order History to see how many payments actually succeeded and compare to your statement after all pending transactions have settled. If you still see genuine duplicates after a few business days, contact Kogan support with screenshots of your statement and order list.

Question 7

Why is there a Kogan.com charge when I bought from a different brand or seller on the Kogan Marketplace?

Accepted Answer

On the Kogan Marketplace, third-party sellers list and sell products, but the payment is usually processed by Kogan.com, so your statement will often show "Kogan.com" rather than the individual seller’s name. The amount should match the total order confirmation email you received at checkout, even if the product branding is different. You can see which marketplace seller fulfilled your order by checking the order details in your Kogan account. If the charge doesn’t match any marketplace order in your account, contact Kogan support through the Help Centre for investigation.

Question 8

How can I contact Kogan.com to verify a charge or get billing support?

Accepted Answer

Kogan.com primarily provides support online through its Help Centre at help.kogan.com and through the ‘Help’ or ‘Contact Support’ links in your logged-in Kogan account. From there you can lodge a request, attach screenshots of your bank statement (hiding full card numbers), and track responses. For service-specific issues (such as Kogan Mobile or Internet), you may be directed to dedicated support forms or chat options. Always include the charge date, exact amount, the name that appears on your statement, and the last 4 digits of the card so Kogan can locate the transaction quickly.

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