Question 1

Why do I see a charge labeled “SIG TRYKOVA” or similar on my statement?

Accepted Answer

This descriptor most likely corresponds to a Kova GLP-1 weight loss plan operated by LifeTech Apps Inc, billed under the trykova.com domain. These charges are associated with your paid subscription period, which includes clinician evaluation (if approved), medication fulfillment, and access to the Kova companion app. Check your Kova account or email for invoices issued around the same date as the charge.

Question 2

How much does Kova typically charge for its GLP-1 weight loss program?

Accepted Answer

Kova currently offers several plans with an introductory first month at a reduced price and higher renewal pricing for continued medication and care. For example, the one‑month plan has a special intro rate for the first 4 weeks, then renews every 4 weeks at a higher amount; three‑ and six‑month options spread renewal payments over 12 or 24 weeks at a lower per‑4‑week cost. Exact pricing can change over time, so you should confirm current rates and your specific plan details in your Kova account billing section.([trykova.com](https://trykova.com/?utm_source=openai))

Question 3

Is medication included in my Kova subscription charge or is that billed separately?

Accepted Answer

According to Kova, the subscription fee is designed to be all‑inclusive for approved patients, covering the clinical evaluation, medication fulfillment coordination, delivery, and ongoing support via the companion app. There is not a separate retail pharmacy charge in most cases; instead, your program payment includes the GLP‑1 medication itself when prescribed and available. Always verify your enrollment documents and receipts to see what’s included in your specific plan.([trykova.com](https://trykova.com/?utm_source=openai))

Question 4

How can I cancel or pause my Kova GLP-1 plan to stop future charges?

Accepted Answer

You can cancel by going to your account or patient portal (linked from trykova.com or the Kova app) and navigating to the subscription or billing section, where you’ll find cancellation options. Kova notes that you can cancel at any time, but you keep access until the end of the already‑paid period, meaning future renewals will stop but the current cycle is not typically refunded. If you have trouble locating cancellation controls, email their support team at the address listed on the website or in the app and request written confirmation that auto‑renew has been disabled.([trykova.com](https://trykova.com/?utm_source=openai))

Question 5

Why was I charged by Kova if I thought my treatment application was still under review?

Accepted Answer

Kova’s policy is that you are only charged if a licensed provider approves you for treatment; however, timing differences between approval, notification emails, and banking updates can make it seem like a charge occurred unexpectedly. Log into your patient portal to see whether a clinician has already approved your case and a plan was activated around the date of the charge. If you believe you were billed in error before approval, contact Kova support with your full name, email used during signup, and a screenshot of the transaction so they can review and, if appropriate, adjust or refund the payment.([trykova.com](https://trykova.com/?utm_source=openai))

Question 6

Does Kova place temporary authorization holds or small test charges on my card?

Accepted Answer

Like many subscription health services, Kova or its payment processor may place temporary authorization holds to verify your card or confirm that future subscription renewals can be collected. These holds may appear as pending charges and then drop off without capturing funds. If you see a small or duplicate pending amount that later disappears, it is likely an authorization hold; if it posts and does not reverse, contact Kova support or your bank to clarify whether it was captured as a real payment.

Question 7

How can I get a refund for a Kova charge I don’t recognize or no longer want?

Accepted Answer

Kova’s program fees typically cover clinical services, medication coordination, and digital tools, so refunds may be limited once medication has been ordered or shipped. If you believe you were mischarged or did not intend to continue after a trial or prior period, reach out to Kova support as soon as possible with your account details and transaction information. They can explain what portion of the fee is refundable, if any, and may offer options such as cancelling future renewals or adjusting your plan depending on your situation and timing relative to shipment and provider services.([trykova.com](https://trykova.com/?utm_source=openai))

Question 8

How do I contact Kova about a billing or account issue with my weight-loss program?

Accepted Answer

You can contact Kova by using the support email addresses listed on trykova.com and in the Kova app, or by using the secure messaging features within your patient portal. When you reach out, include the last four digits of the card charged, the billing date and amount, and the email or phone associated with your Kova account so their team can quickly locate your profile and respond with specific information about the charge.([trykova.com](https://trykova.com/?utm_source=openai))

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