Lake Kawana General Practice is a large family medical clinic providing general practice, preventive health, and allied healthcare services for patients of all ages in the Sunshine Coast region of Queensland, Australia.
Lake Kawana General Practice is a comprehensive family medical clinic located in Birtinya on the Sunshine Coast, Queensland, Australia. The clinic provides general practice services for patients of all ages, including routine check-ups, chronic disease management, women’s and men’s health, childhood immunisations, skin checks, mental health care plans, and travel medicine. They also work alongside allied health providers (such as nurses and visiting specialists) and use modern, appointment-based care with electronic records and Medicare-linked claiming where eligible.
A charge from Lake Kawana General Practice may appear on your bank or card statement when you pay for a consultation, procedure, treatment, or related health service at the clinic. This can include standard GP appointments, long consultations, telehealth or phone consultations, care plan reviews, minor procedures (e.g. skin lesion removal, dressings), vaccination consults, or pre-employment/insurance medicals. You may also see a charge if a gap payment was required on top of a Medicare rebate, if you paid for a family member’s appointment, or if your card details were used for a late‑cancellation fee or to settle an outstanding balance from a previous visit.
If you’re unsure about a Lake Kawana General Practice charge, start by checking your SMS reminders, email confirmations, and any receipts provided at the time of your visit, as well as recent appointments for yourself or family members. Compare the transaction date and amount with the date and type of your consultation, and review your Medicare claims history via myGov to see what portion was rebated. For specific billing questions, contact the clinic directly using the details on lkgp.com.au or your appointment reminder; the reception team can look up your account, explain item numbers and fees, reissue receipts, and help correct billing errors or duplicate payments where necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lake Kawana General Practice.
Why was I charged by Lake Kawana General Practice when I already have Medicare?
Medicare often covers part or most of a GP consultation, but many clinics charge a ‘gap’ fee on top of the Medicare rebate. The charge on your bank statement is usually the full clinic fee you paid at reception, not just the portion Medicare covers. You can confirm your rebate and out-of-pocket costs by checking your Medicare claims history via myGov or asking reception for an itemised invoice that lists the Medicare item numbers and benefits claimed.
What types of services can result in a Lake Kawana General Practice charge on my statement?
Charges can appear for standard GP consultations, long or complex consultations, telehealth/phone appointments, chronic disease care plans, skin checks and procedures, dressings, iron infusions, vaccinations, and pre-employment or driving medicals. Some procedures or specialised services may attract higher fees than a standard consult. If multiple services were performed in one visit, you may see a single combined payment for that date.
Does Lake Kawana General Practice offer bulk billing, and why might I still see a payment charge?
Some patients and appointment types may be bulk billed (for example, certain concession card holders, children, or specific Medicare-funded services), while others attract a private fee with a gap. Even if you are bulk billed for part of your care, you may still need to pay a separate out-of-pocket fee for procedures, dressings, consumables, forms, or services not covered by Medicare. The reception team can confirm whether your appointment was fully bulk billed or partially privately billed and explain any remaining charges.
I see a Lake Kawana General Practice charge but I don’t remember an appointment—could this be for a family member?
Yes. If you are the cardholder and pay on behalf of a partner, child, or other family member, the transaction will appear under Lake Kawana General Practice with your card details, not the patient’s name. Check recent appointment reminders, school absence or medical forms, and vaccination visits for anyone linked to your payment card. If you’re still unsure, contact the clinic and they can confirm which patient file the payment was allocated to once you verify your identity.
Why is the amount I was charged different from the fee I saw advertised or expected?
Final charges can vary depending on the length and complexity of your consultation, extra services performed (such as procedures, cryotherapy, ECGs, or dressings), and whether it was a weekend or after-hours visit. The advertised or standard consultation fee usually covers a basic appointment; additional Medicare item numbers or practice fees may be added if more was done on the day. You can request an itemised account from reception that outlines each service, the total fee, Medicare benefit (if any), and your exact out-of-pocket cost.
Can Lake Kawana General Practice charge a cancellation or non-attendance fee, and how would it appear on my statement?
Many Australian medical practices apply a fee if you cancel late or do not attend an appointment, especially for long or complex bookings. If Lake Kawana General Practice has taken your card details to secure a booking, a late cancellation or no-show fee may be charged to that card and will appear as a transaction from the clinic on your statement. The practice’s cancellation policy, including notice periods and fee amounts, is usually explained in your booking confirmation or on lkgp.com.au, and reception can clarify or review charges in special circumstances.
How can I get a copy of my receipt or an itemised invoice for a Lake Kawana General Practice charge?
You can request an invoice or receipt directly from the clinic, either in person, by phone, or via the contact details on lkgp.com.au. Ask for an itemised account that lists the date of service, practitioner, Medicare item numbers, total fee, Medicare benefit, and your out-of-pocket amount. This documentation can be used for private health insurance claims, tax, or to verify any mystery charges on your bank statement.
What should I do if I think a Lake Kawana General Practice charge is incorrect or fraudulent?
First, contact Lake Kawana General Practice using the phone number or email listed on lkgp.com.au and provide the date, amount, and last four digits of the card used so they can search their billing records. They can confirm whether the payment matches a consultation or account in your name or your family’s and correct any duplicate or misallocated transactions. If the clinic cannot find a matching record or you still suspect unauthorised use, contact your bank or card issuer promptly to dispute the transaction and request further investigation.