Lateral City Ltd trades as Lateral City and focuses on luxury serviced apartments in Edinburgh, Scotland. They manage high-end properties that combine the space and facilities of an apartment (kitchen, living area, multiple bedrooms) with many hotel-style services such as housekeeping and concierge support. Their apartments are typically positioned for both leisure and business travelers looking for premium, self-contained accommodation in central Edinburgh.
A charge from Lateral City on your card statement is usually associated with a stay at one of their serviced apartments, a booking deposit, or a balance payment processed near check-in or check-out. In some cases, you may also see preauthorization holds for security deposits or incidental charges, which can appear as separate pending transactions before being released or adjusted to the final bill.
If you have questions about a charge, start by checking any booking confirmations, emails, or receipts from Lateral City or from the booking platform you used (such as an online travel agency). You can typically resolve billing questions by contacting Lateral City directly via the contact details on their website, providing your booking reference, dates of stay, and the last four digits of the card used. If the booking was made through a third-party site, verifying the reservation details and payment terms there can also clarify deposit amounts, cancellation fees, or security holds that might appear on your statement.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lateral City.
Why do I see a charge from Lateral City on my card statement?
A charge from Lateral City is usually related to a stay at one of their serviced apartments in Edinburgh, such as payment for your accommodation, a booking deposit, or a security deposit/incidentals authorization. Check your booking confirmation or emails for matching amounts and dates.
Does Lateral City place a security deposit or preauthorization hold on my card?
Yes, Lateral City may place a preauthorization hold on your card at or before check-in to cover security deposit and potential incidental charges. This appears as a pending transaction and is typically released after check-out, minus any applicable charges, depending on their policy and your bank’s processing times.
How can I get an invoice or receipt for my Lateral City stay?
You can usually obtain an invoice or receipt by checking the booking confirmation email or online portal you used to book. If it’s not available there, contact Lateral City directly via the email or phone number on their website with your name, dates of stay, and booking reference to request a copy.
How do I cancel or change a reservation with Lateral City?
If you booked directly with Lateral City, refer to your confirmation email for the cancellation and amendment policy and contact them via their listed customer service channels to request changes. If you booked through a third-party website, you must manage cancellations or changes through that platform, which will apply its own terms and any applicable fees.
Why was I charged by Lateral City after I checked out?
Post-check-out charges from Lateral City are often due to finalizing your bill, including any extras such as late check-out, damaged items, or minibar/extra services. Sometimes an earlier preauthorization is converted into a final charge. Review your final invoice and contact them if you believe something was added in error.
Can I get a refund from Lateral City if I cancelled my stay?
Refund eligibility depends on the rate and cancellation policy associated with your booking. Flexible rates may allow refunds if cancelled within the allowed timeframe, while non-refundable rates typically do not. Check your booking terms and contact Lateral City or the booking platform you used to request a refund or clarification.
What should I do if I don’t recognize a Lateral City charge?
First, confirm whether you or a family member booked accommodation in Edinburgh around the transaction date, including through sites like Booking.com, Expedia, or Airbnb-style platforms. If you still don’t recognize it, contact Lateral City with the transaction details, and if unresolved, reach out to your card issuer to dispute or investigate the charge.
How can I contact Lateral City about a billing issue?
Visit lateralcity.com and use the listed email address or phone number for reservations or general enquiries. Provide your full name, booking reference, dates of stay, property name, and a screenshot or description of the charge so they can quickly locate your reservation and assist with your billing question.