Ledger

Electronics90% confidence

Ledger is a French technology company that develops hardware cryptocurrency wallets and related software to help individuals and institutions securely buy, store, and manage digital assets.

Paris, France
ledger.com

About Ledger

Ledger is a French technology company based in Paris that specializes in hardware cryptocurrency wallets and companion software. Its flagship products include the Ledger Nano S Plus, Ledger Nano X, and Ledger Stax devices, which securely store private keys for cryptocurrencies like Bitcoin, Ethereum, and many other digital assets. Ledger’s software platform, Ledger Live (available on desktop and mobile), lets users buy, sell, swap, stake, and monitor their crypto while keeping keys on their Ledger hardware wallet. Purchases made on ledger.com may include hardware devices, accessories (such as cables or protective cases), extended warranty or care plans, and certain security-related services.

A Ledger charge may appear on your bank or card statement when you buy a Ledger hardware wallet or accessory through ledger.com, or pay for a Ledger service such as Ledger Recover (a subscription-based key recovery service available in certain regions). You might also see Ledger as the descriptor for shipping fees, taxes/VAT, or add-ons purchased at checkout. In some cases, small temporary authorization holds may appear when you place an order, update your payment method, or if your bank verifies your card—these typically drop off within a few days. Recurring monthly charges are most commonly linked to subscription services like Ledger Recover or similar paid options you’ve enabled via Ledger’s official channels.

If you’re unsure about a Ledger charge, first sign in to your Ledger account or open the Ledger Live app and review your purchase or service history, then check your email for order confirmations from ledger.com. Match the amount, date, and currency on your statement with any orders, subscriptions, or renewals; keep in mind that amounts can differ slightly due to exchange rates or bank fees. For billing questions or refund requests, go to support.ledger.com and submit a support ticket, or use the help widget from ledger.com—Ledger does not provide standard phone-based billing support. If you suspect unauthorized use, immediately contact both your bank/card issuer and Ledger Support, change your account password, and ensure you only download Ledger software from ledger.com or official app stores.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ledger.

  1. PAYPAL *LEDGER Sydney AUS

Frequently Asked Questions

What kinds of purchases from Ledger typically show up on my bank or card statement?

Most Ledger charges are for hardware wallets (such as Ledger Nano S Plus, Ledger Nano X, or Ledger Stax), accessories (cables, cases), or shipping and taxes when you order from ledger.com. You may also see charges related to subscription services like Ledger Recover, or extended warranty/coverage plans purchased at checkout. The statement descriptor often includes “LEDGER” or “LEDGER.COM,” sometimes followed by the city or country (e.g., Paris, France).

What are the usual price ranges for Ledger products that might match the charge I see?

Ledger hardware wallets commonly fall in roughly these ranges: Nano S Plus often around USD $80, Nano X around USD $150, and Ledger Stax (where available) higher than Nano X, with exact prices varying by region, taxes, and promotions. Your total charge can be higher if you added accessories, shipping, or duties/VAT at checkout. To see the exact amount for your order, search your email for a receipt from ledger.com or log into your Ledger account and check your order history.

Why am I seeing a recurring monthly Ledger charge on my statement?

A recurring monthly charge from Ledger is most likely linked to a subscription service such as Ledger Recover or another paid service you activated via Ledger Live or the Ledger website. These subscriptions automatically renew each billing period until you cancel them, and pricing can vary by region and currency. You can review and manage active subscriptions by opening Ledger Live or signing into your Ledger account on ledger.com, then navigating to the relevant service or billing section.

How do I cancel a Ledger subscription like Ledger Recover to stop future charges?

To cancel a Ledger Recover or similar Ledger subscription, open Ledger Live or sign in to your account on ledger.com and go to the section for Services or Subscriptions. Locate the specific subscription and follow the prompts to manage or cancel it; you’ll typically retain access until the end of the current billing period. After cancellation, no new renewal charges should appear, although your bank may still show any already-processed transactions. If you can’t locate the subscription, contact Ledger Support through support.ledger.com for assistance.

How can I request a refund or return for a Ledger hardware wallet order?

If you purchased directly from ledger.com, you may be eligible for a return and refund within a limited period (commonly 14 days in many regions) as long as the device is unused, unopened, and in its original packaging. Go to support.ledger.com and search for “Return” or “Refund” to access the official return request form and detailed conditions, including regional rules and shipping instructions. Once Ledger receives and approves your return, the refund is issued to your original payment method, but your bank may take several business days to post it. Orders from third-party retailers must be handled through that retailer’s own return and refund policy.

Why do I see a small or duplicate Ledger charge, or a pending amount that later disappears?

Small or duplicate-looking Ledger charges are often temporary authorization holds your bank places when you submit an order or update payment details. These holds verify that your card is valid and have no final sale attached; they typically disappear within a few business days, depending on your bank. You should only see one final settled charge per completed order from Ledger. If a pending or duplicate charge remains for more than a week, contact your bank and then reach out to Ledger Support with screenshots and your order number.

How do I contact Ledger about an unknown or incorrect charge?

To get help with an unexplained Ledger charge, visit support.ledger.com and click through to submit a ticket, providing the last four digits of the card used, the exact amount, currency, date of the charge, and any reference numbers from your statement. You can also access support via the Help/Support link on ledger.com or through the Help section in Ledger Live. Ledger primarily offers web-based and email support and does not typically handle billing issues by phone, so keep an eye on your email for their response. If you suspect fraud, contact your bank immediately in addition to opening a ticket with Ledger.

What if I don’t recognize the Ledger charge because someone else in my household used my card?

Ledger products are often purchased by one family member for shared or personal crypto use, so it’s worth first asking authorized card users (spouse, partner, children) if they ordered a device or subscribed to a Ledger service. Compare the charge date and amount to any recent deliveries or confirmation emails in shared inboxes. If no one recognizes the transaction and you can’t find a corresponding Ledger order, treat it as potentially unauthorized and contact both your bank and Ledger Support with details so they can investigate.

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