Question 1

Why is Leishman Associates charging my card for a conference or event?

Accepted Answer

Leishman Associates acts as the professional conference organiser for many associations, societies and organisations, and processes registration and related payments on their behalf. If you see this charge, it is usually for a conference registration, workshop, social event ticket, exhibition or sponsorship linked to an event you (or your organisation) booked. The descriptor on your statement may show either the conference name, “Leishman Associates”, or a combination of both. Check your recent conference registrations and related confirmation emails to match the amount and date of the charge.

Question 2

What are common amounts I might see from Leishman Associates on my statement?

Accepted Answer

Common Leishman Associates charges correspond to full conference registrations, day registrations, workshop tickets, social function tickets, or exhibitor/sponsorship fees. For many professional and academic conferences, registration fees can range from a few hundred to several thousand Australian dollars depending on delegate type (member/non‑member, student, day vs full registration) and any add‑ons selected. You might also see smaller additional charges if you later added a workshop, dinner ticket, or changed your booking. To see the exact breakdown for your event, refer to the fees page on the event website or your tax invoice/receipt issued at the time of booking.

Question 3

Can Leishman Associates charge me on a recurring or instalment basis?

Accepted Answer

Most Leishman Associates charges are one‑off payments for conference registrations or event services rather than ongoing subscriptions. However, some organisations or sponsors may arrange staged or split payments, in which case you could see more than one charge over an agreed schedule. These arrangements are typically documented in your registration confirmation, sponsorship agreement or invoice. If you’re seeing multiple charges and are unsure why, contact the conference secretariat (listed on the event website) with your name and organisation to confirm your payment plan.

Question 4

How do I change, cancel, or get a refund for a registration managed by Leishman Associates?

Accepted Answer

Changes and cancellations are governed by the specific conference or event’s terms and conditions, which are set by the host organisation and displayed on the event website and registration form. In most cases, cancellations before a certain date may receive a partial refund minus an administration fee, while later cancellations may be non‑refundable but allow name substitutions. To request a change or cancellation, contact the conference secretariat via the contact details on the event website and include your registration confirmation number, full name, and details of your request. Refunds, if approved under the event policy, are usually processed back to the original payment method and may take several business days to appear on your statement.

Question 5

Why do I see a pending or small test charge from Leishman Associates?

Accepted Answer

When you complete an online registration or update your payment details, the payment gateway used by Leishman Associates may place a temporary pre‑authorisation on your card to verify that it is valid and has sufficient funds. This can sometimes appear as a small or pending amount that does not actually settle. These authorisation holds are automatically reversed by your bank, usually within a few business days. If a pending amount has not cleared after a week, contact your bank first, and then the conference secretariat if further clarification is needed.

Question 6

How do I get a copy of my invoice or receipt for a Leishman Associates charge?

Accepted Answer

Invoices and receipts are normally emailed automatically to the address you used during registration, and can often be re‑downloaded by logging into the event’s registration portal via the conference website. If you cannot find the email, check your spam or junk folder for messages from either the conference name or from Leishman Associates. For assistance, contact the event’s conference secretariat and provide your full name, organisation, approximate date of payment, and the amount charged so they can locate your record and resend the documentation.

Question 7

How can I contact Leishman Associates about a charge I don’t recognise?

Accepted Answer

Start by visiting the website of the specific conference or event you think the charge may relate to, and look for the ‘Contact’ or ‘Conference Secretariat’ section—these details connect you directly with the Leishman Associates team managing that event. If you are unsure which event it relates to, go to leishman-associates.com.au and use the contact options provided there, including web forms or listed email addresses. Include a clear description of the charge (date, amount, and the name that appears on your statement) along with your full name, email address and any possible events you may have registered for so they can investigate efficiently.

Question 8

The Leishman Associates charge is on my card, but my employer or another person was meant to pay. What should I do?

Accepted Answer

In many conferences, delegates can be registered by an employer, colleague, or family member, but payment details may be entered incorrectly or default to a stored card. If you see an unexpected charge, first check internally with your organisation’s finance or events team to confirm who registered you and how payment was arranged. If the wrong card has been charged, contact the conference secretariat; in some cases they can adjust the payer details or arrange a refund and re‑charge to the correct card, subject to the event’s policies and timing. Be ready to provide your registration confirmation, the last 4 digits of the card that was charged, and alternative billing details if a correction is needed.

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