Lia Health, Inc.

Healthcare90% confidence

Lia Health, Inc. is a healthcare technology company that provides AI-powered tools to extract and structure laboratory results from PDFs for clinicians and healthcare organizations.

Los Altos, California, United States
dralia.app

About Lia Health, Inc.

Lia Health, Inc. is a health-tech company focused on transforming unstructured laboratory exam PDFs into structured, longitudinal medical data. Its Lia Health platform uses optical character recognition (OCR) and AI to parse lab result documents, normalize test values and reference ranges, and present them as interactive timelines and visualizations that support clinical decision-making. The company positions itself as a telemedicine/data infrastructure provider that helps modernize how practices handle lab data and patient records, allowing clinicians to review historical trends and identify anomalies far more efficiently than with paper or static PDFs. ([dralia.app](https://dralia.app/?utm_source=openai))

A charge from “LIA HEALTH, INC LOS ALTOS CA” on a card statement is typically related to use of Lia Health’s services—such as a subscription or usage-based fee for their lab-data platform, a paid plan like "Lia Plus," or a charge processed through an app store on behalf of Lia Health. In many cases, these fees may be associated with a medical practice or provider account rather than an individual patient, so the descriptor may look unfamiliar to patients who only see it indirectly (for example, if a practice is passing through software costs). The company may also place recurring charges tied to monthly or annual subscriptions, and smaller test or pilot charges if a clinic is trialing paid features. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

To verify a Lia Health charge, users should first log into the Lia Health web or mobile app (or their practice’s account portal) and check the billing or subscriptions area for recent invoices and payment history. If the charge went through an app store (Apple App Store or Google Play), the corresponding receipt will appear in the store’s purchase history. If there is still uncertainty, cardholders can contact Lia Health via the support contact listed in the app or on the Lia Health website, providing the last four digits of the card, transaction date, and amount so support can locate the transaction. As with any unfamiliar charge, you can also ask your medical practice administrator or billing department whether they use Lia Health for lab management and whether the fee is being passed through to you; if the charge appears unauthorized, you should dispute it promptly with your card issuer after attempting to confirm it with Lia Health support. ([dralia.app](https://dralia.app/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lia Health, Inc..

  1. LIA HEALTH, INC LOS ALTOS CA

Frequently Asked Questions

Why do I see a charge from “LIA HEALTH, INC LOS ALTOS CA” on my card statement?

This descriptor typically corresponds to a payment for Lia Health’s lab-data and telemedicine software services. The charge may be for a clinician or practice subscription, a paid plan like Lia Plus, or a usage-based or app-store managed subscription linked to a Lia Health account.

Is Lia Health a medical provider or a software service?

Lia Health is primarily a healthcare technology and telemedicine-support platform that converts lab PDFs into structured data and visualizations for clinicians. It does not replace medical diagnosis or emergency care but supports providers by making lab information more accessible and actionable. ([dralia.app](https://dralia.app/?utm_source=openai))

How can I confirm what specific plan or service I’m being billed for by Lia Health?

Log into your Lia Health account and go to the billing or subscriptions section to see your current plan, renewal date, and recent invoices. If your account is managed through an app store, check your Apple App Store or Google Play purchase history for the Lia Health subscription details and pricing. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

How do I cancel or pause my Lia Health subscription to stop future charges?

If you subscribed directly through Lia Health, sign into the web or mobile app, navigate to Account or Billing, and select the option to cancel or downgrade your plan; your access usually continues until the end of the billing period. If you subscribed via Apple or Google, you must cancel through your device’s subscriptions settings to prevent further renewals. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

What are common billing amounts I might see from Lia Health?

Common Lia Health charges are monthly or annual subscription fees for clinician or practice plans, sometimes labeled as a named plan (like Lia Plus) at a flat recurring rate. During beta or pilot phases you may also see smaller test or discounted charges tied to limited-time or introductory programs; exact pricing is displayed in-app at checkout. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

Does Lia Health place temporary authorization holds on my card?

Lia Health, or the app store processing payments on its behalf, may place a small temporary authorization hold when you add or update a payment method. These holds verify the card and should automatically drop off your statement or convert into a finalized charge within a few days, depending on your bank’s policies. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

How do I request a refund or dispute an incorrect Lia Health charge?

First, review your Lia Health account or app-store purchase history to confirm the charge. If it appears incorrect, contact Lia Health support using the email or contact form provided on their website and include the transaction date, amount, and the email tied to your account. If the charge was processed through Apple or Google, you may need to request the refund through the respective store’s refund process; if you still believe the charge is unauthorized, contact your card issuer to file a dispute. ([dralia.app](https://dralia.app/terms/?utm_source=openai))

Can my medical practice be billed by Lia Health even if I, as a patient, don’t have a Lia account?

Yes. Many Lia Health customers are clinics and telemedicine providers that use the platform to manage lab results. In such cases, Lia Health bills the practice directly, and any cost sharing or pass-through to patients will typically be handled via the clinic’s own billing system. If you see a Lia Health-related fee on a medical invoice, ask your provider’s billing office to explain how the software charge is being applied.

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