Livestream

Electronics88% confidence

Australian company (trading as The Streaming Guys) that provides live video streaming production services and sells streaming, video and broadcasting equipment online.

Wagga Wagga, New South Wales, Australia
thestreamingguys.com.au

About Livestream

Livestream (trading as “The Streaming Guys”) is an Australian company based in Wagga Wagga, New South Wales, that specialises in live video streaming solutions. They both **produce live streams** for events (conferences, sports, churches, education, corporate launches, etc.) and **sell professional streaming, video and broadcasting equipment** online via thestreamingguys.com.au. Their store typically carries encoders, capture devices, PTZ cameras, mixers/switchers, audio interfaces, cabling, accessories and related hardware from well‑known broadcast and AV brands. They work with individuals, schools, production companies and businesses that need reliable live streaming setups or end‑to‑end production services.

A charge from Livestream or The Streaming Guys may appear on your bank or card statement when you buy equipment from their online store, pay a deposit or balance for production services, purchase a support/installation package, or settle an invoice they have processed by card. Many of these are **one‑time purchases**, but you might also see charges for **project milestones**, **hire/rental fees**, **shipping and insurance**, or **extended warranties and support agreements**. In some cases, your bank may show a **temporary authorization hold** if you placed an order, edited your order, or they verified your card before dispatching high‑value equipment; this usually drops off automatically once the payment is fully processed or the order is cancelled.

If you’re unsure about a Livestream / The Streaming Guys charge, start by checking your email for order confirmations, tax invoices or event‑production quotes from thestreamingguys.com.au around the date of the transaction. Compare the billed amount to recent equipment purchases, event bookings or deposits for streaming services, and look for statement descriptors like **“LIVESTREAM”**, **“THE STREAMING GUYS”**, or **“THESTREAMINGGUYS.COM.AU WAGGA WAGGA”**. To resolve questions, contact them through the contact form on their website or via the phone/email details listed there, providing your full name, business name (if applicable), approximate charge date and amount so they can locate your order or invoice; they can then resend receipts, clarify what was purchased, adjust billing errors, or guide you through warranty, returns or cancellation options.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Livestream.

  1. LIVESTREAM AUSTRALIA P WAGGA WAGGA AUS

Frequently Asked Questions

Why did I get a charge from Livestream / The Streaming Guys on my card?

Most people see a Livestream (The Streaming Guys) charge after purchasing streaming or video equipment from thestreamingguys.com.au or paying for live streaming production services. This could be for items like cameras, encoders, switchers, capture cards, or for an event‑streaming package, installation, or training. Check any recent quotes or invoices you accepted, as they often take payment via card for deposits and balances.

What are typical amounts I might see from The Streaming Guys on my statement?

Amounts vary widely because they sell both small accessories and high‑end broadcast gear, as well as complete production packages. Common one‑off charges can range from under **A$100** for smaller items to **several thousand Australian dollars** for full streaming kits, multi‑camera setups or major event‑production services. If you see a rounded amount that matches a quote or invoice you approved, it’s likely the final payment for that job or order.

Does The Streaming Guys offer subscriptions or recurring billing for services?

The Streaming Guys primarily process **one‑off payments** for equipment and project‑based production services, so most customers will not see a traditional monthly subscription. In some cases they may arrange **ongoing service or support agreements, or multi‑event contracts**, which can be billed on a recurring schedule (for example, monthly or per event) according to your signed proposal. If you’re seeing repeated charges, check any service agreement or retainer you may have set up with them and review the billing schedule noted on your quote or contract.

Why do I see two similar or a small temporary charge from Livestream / The Streaming Guys?

When you place a high‑value order or update your card details, your bank may show a **temporary authorization hold** to verify funds, sometimes for a small test amount or for the order total. The final captured payment will appear as a completed transaction, while the initial hold should automatically disappear within a few business days, depending on your bank. If a hold remains for more than a week, contact your bank first, then reach out to The Streaming Guys with your order details for clarification.

How can I get a copy of my invoice or receipt from The Streaming Guys?

Invoices and receipts are usually emailed automatically to the address you provided when ordering or booking services. Search your inbox (and junk folder) for “The Streaming Guys” or “thestreamingguys.com.au” around the date of the charge. If you can’t find it, contact them via the support or contact page on their website with your name, approximate charge date and amount, and they can resend the tax invoice or payment receipt.

How do I cancel or change an order I placed with The Streaming Guys?

If you’ve just placed an order and need to cancel or modify it, contact The Streaming Guys as soon as possible using the phone or contact form on thestreamingguys.com.au, quoting your order number. Orders that have not yet shipped or gone into final processing may be changeable, but once equipment has been dispatched or custom work has begun, cancellation may incur fees or be limited to their returns policy. Always wait for written confirmation of any cancellation or change and keep it for your records.

What is The Streaming Guys’ policy on refunds and returns?

Refunds and returns depend on the **type of product or service** and the condition of the goods. Many new, unopened items can be returned within a specified period in line with Australian consumer law and the store’s published returns policy, but custom orders, software licences, or heavily used gear may be excluded or subject to restocking fees. For event production, deposits and paid work are typically non‑refundable once planning or delivery has begun; contact them directly with your invoice number to discuss your situation.

What should I do if I don’t recognise a Livestream / The Streaming Guys charge?

First, check with colleagues or family members who may have ordered equipment, booked a live stream, or used a shared business card for a project. Then review emails, quotes and invoices from The Streaming Guys and compare the amount and date to your statement. If you still can’t match the transaction, contact The Streaming Guys with the exact amount, date, and the name on the card so they can look up the payment; if they confirm no related order exists or you suspect fraud, immediately report it to your bank or card issuer to dispute the charge.

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