Lumi is an AI-powered personal styling service that provides outfit recommendations and shoppable looks through its app, with optional paid membership and styling programs.
Lumi is a digital personal styling platform that combines AI with human stylist input to help users discover outfits and shop clothing online. Through the Lumi app and website, customers complete a style quiz, share their size, preferences, occasions, and budget, and then receive curated outfit recommendations and links to purchase items from partner retailers. The service positions itself as an ongoing style companion rather than a one‑time purchase, encouraging users to return regularly for new looks and styling sessions.([lumi-app.co](https://lumi-app.co/?utm_source=openai))
A charge referencing **tailored-box.com** with the phone number 844‑701‑1660 is very likely tied to Lumi because the same phone number and company information (Evertech Inc / Lumi) appear on Lumi’s official help and contact pages, and a subdomain `lumi.tailored-box.com` is publicly associated with the tailored-box.com domain.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai)) These charges typically come from membership or subscription fees, paid styling programs, or possibly outfit orders processed through Lumi’s payment system. In many cases, the descriptor reflects the payment gateway domain (tailored-box.com) rather than the consumer‑facing brand name (Lumi), which is why it can look unfamiliar on a bank statement.
If you’re unsure about a Lumi / tailored-box.com charge, start by signing into your Lumi account (via the app or website) and reviewing your billing or order history, as well as any active subscriptions or memberships. Check your email for order confirmations or subscription notices from a Lumi or lumi‑app.co / lumi.place address. For further help or to dispute a charge, you can contact Lumi customer support using the phone number on the descriptor (+1‑844‑701‑1660) or the support email listed in the help center. If you still cannot match the transaction to any account or activity, consider requesting your bank to block further charges and initiate a dispute, as third‑party reports have raised trust and scam‑risk concerns around tailored-box.com infrastructure.([scam-detector.com](https://www.scam-detector.com/validator/tailored-box-com-review/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lumi.
Why does my statement show a charge from tailored-box.com instead of Lumi?
Lumi appears to use the tailored-box.com domain as part of its billing or payment infrastructure, and the card descriptor can display that domain (for example, “V*tailored-box.com 844-7011660”) instead of the Lumi brand name. Because the same support phone number and company details are listed on Lumi’s official help and contact pages, a tailored-box.com charge with this number is very likely a Lumi membership or styling-related payment.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
What types of Lumi purchases typically result in a tailored-box.com charge?
Most legitimate Lumi-related charges will come from a paid membership or subscription, paid access to styling programs or virtual stylist sessions, or clothing and outfit orders you placed through Lumi’s app or website. Review your Lumi account’s billing section and your email for recent membership activations, renewals, or purchase confirmations around the date of the charge.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
How can I verify whether this tailored-box.com / Lumi charge is legitimate?
First, log into your Lumi account and check your subscription status, recent invoices, and order history. Then compare the transaction date and amount on your card statement with any Lumi emails you received (order confirmations, renewal notices, or receipts). If you still cannot match the charge, contact Lumi support using the 844‑701‑1660 number or the help center email and ask them to search by the last 4 digits of your card and the transaction date.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
How do I cancel my Lumi subscription to prevent future tailored-box.com charges?
To cancel, go to the Lumi app or website, open your account or subscription settings, and follow the prompts to manage or cancel your membership as outlined in the Subscription Terms or Membership Policy sections of the help center. After cancelling, you should receive an email confirmation; keep it for your records and monitor your card for at least one full billing cycle to ensure no further charges occur.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
Can I get a refund for a Lumi / tailored-box.com charge I didn’t intend or don’t recognize?
Refund eligibility depends on Lumi’s current money‑back or subscription policies, which are detailed on their site under terms such as “Money-back policy,” “Shopping policy,” or “Subscription terms.” Start by contacting Lumi support as soon as possible with the transaction date, amount, and the last four digits of your card to request a review and potential refund. If Lumi denies the request and you believe the charge is unauthorized, contact your bank or card issuer to file a dispute.([lumi.place](https://lumi.place/stylists?utm_source=openai))
Why do I see multiple small Lumi / tailored-box.com charges close together?
Multiple charges may occur if you have more than one active Lumi subscription, if a payment was retried after an initial failure, or if you placed more than one order or styling session around the same time. In uncommon cases, duplicate or fraudulent billing can also cause repeated charges. Compare each amount and date with your Lumi account; if anything looks off, contact Lumi support and your bank immediately.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
How can I contact Lumi about a tailored-box.com charge if I don’t have the app installed?
You can reach Lumi customer support through the contact details listed on their help center and contact pages, which reference Evertech Inc and provide the phone number +1‑844‑701‑1660 and support email addresses such as customer.care@lumi-app.co or customer.care@lumi.place. Provide them with your full name, email address you may have used with Lumi, the last four digits of your card, and the transaction details from your statement.([lumi-app.co](https://lumi-app.co/help-center?utm_source=openai))
Is tailored-box.com safe, and what should I do if I suspect fraud?
Independent scam‑analysis sites currently give tailored-box.com and its Lumi subdomain a very low trust score and flag them as high‑risk, so treat any unexpected charge with caution.([scam-detector.com](https://www.scam-detector.com/validator/tailored-box-com-review/?utm_source=openai)) If you suspect fraud, immediately contact Lumi support, lock or replace your card through your bank, and file a dispute for any transactions you did not authorize. Continue monitoring your statements closely for additional activity.