LVLY is an Australian online florist and gifting company offering same-day delivery of flowers and curated gift boxes across major Australian cities and next‑day delivery to many other locations nationwide.
LVLY is an Australian online florist and gifting company based in Melbourne, Victoria, specialising in fresh flowers and curated gift boxes. They focus on modern, personalised gifting – think flower jars, bundles with candles, snacks, baby gifts, pamper products and more – all styled in their distinctive LVLY packaging. LVLY offers same‑day delivery across major Australian cities (including Melbourne, Sydney, Brisbane, Adelaide and others) and next‑day delivery to many regional and interstate locations, with orders placed through their website at lvly.com.au.
A charge from LVLY on your bank or card statement usually relates to an online order for flowers or a gift box, either as a one‑off purchase or a scheduled delivery for a specific date (such as a birthday, anniversary or new baby). The descriptor may appear as “LVLY”, “LVLY MELBOURNE”, “LVLY.COM.AU” or similar, depending on your bank. You might also see a pending or temporary authorisation when you first place the order or update your payment details; this is typically converted to a final charge once LVLY confirms and processes the order. In some cases, the person placing the order is different from the recipient, so you may see an LVLY charge if a friend or relative used your card to send a gift.
If you’re unsure about an LVLY charge, start by checking your email for order confirmations or delivery notifications from lvly.com.au around the date of the charge, including any shared or family email accounts. Log into your LVLY account (if you created one) to review your order history and invoices. For further clarification, contact LVLY through the support or “Contact” section on their website, providing the exact charge amount, date, and the last four digits of the card used so they can locate the transaction. Common issues – such as duplicate orders, delivery‑date changes, address errors or cancellations before dispatch – are usually resolved by LVLY’s customer service team through order adjustments, redelivery, or partial/full refunds in line with their published policies.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to LVLY.
Why do I see a charge from LVLY on my bank or card statement?
Most LVLY charges are for online orders of flowers or gift boxes placed through lvly.com.au for same‑day or future‑dated delivery. The charge may correspond to a gift you ordered for someone else, or a gift someone arranged using your card. Check recent occasions (birthdays, Mother’s Day, anniversaries, new baby, sympathy gifts) around the date of the charge and search your email for an LVLY order confirmation.
What are typical amounts I might be charged by LVLY?
LVLY orders commonly range from about AUD $50 to $70 for standard flower jars, and AUD $70 to $150+ for larger arrangements or curated gift boxes, depending on the contents and delivery location. Delivery fees are added on top, and can vary by city, time slot (standard vs express), and whether it’s same‑day or next‑day delivery. If your statement shows an LVLY charge slightly higher than the gift’s advertised price, it often includes delivery, add‑ons (like extra treats or upgraded flowers), or a weekend/peak surcharge.
Why do I see a pending or small temporary LVLY charge?
When you place an order, LVLY’s payment processor may create a pending authorisation on your card to confirm funds are available. This can appear as a temporary hold or as a slightly different amount before it settles to the final total. If an order is cancelled or fails, the authorisation is usually released automatically by your bank within a few business days, and no final LVLY transaction should remain.
Does LVLY have subscriptions or recurring charges?
LVLY primarily processes one‑off payments for individual orders rather than ongoing subscriptions, so most people will see a single charge per order. However, if you scheduled multiple future deliveries in one booking (for example, separate dates for different occasions), you may see more than one LVLY charge over time. If you’re seeing repeated LVLY charges you didn’t expect, contact their support team via lvly.com.au with your transaction details so they can check for multiple or duplicate orders.
How can I change, cancel, or pause an LVLY order to stop a charge?
Because LVLY offers same‑day and time‑sensitive delivery, changes and cancellations are usually only possible before your order is prepared or dispatched. If you need to cancel or edit an order (such as changing the address, delivery date, or card used), reach out to LVLY as soon as possible using the contact options on lvly.com.au and provide your order number. If your order has not yet entered production or been handed to a courier, they may be able to cancel it and prevent or reverse the charge in line with their policies.
How do I request a refund or resolve a billing issue with LVLY?
First, locate your order confirmation email or log into your LVLY account to confirm the order details, amount, and delivery status. If there was a problem (such as non‑delivery, significant damage, or a duplicate charge), contact LVLY through their website support form, live chat, or listed customer service number, attaching photos where relevant and providing your order number and transaction details. LVLY reviews issues case‑by‑case and may offer a redelivery, partial credit, or refund according to their satisfaction and refund policies.
How can I contact LVLY about a charge I don’t recognise?
Go to lvly.com.au and navigate to the Help, Support, or Contact section, where you can usually reach them via online form, email, or phone. Include the date and exact amount of the charge, the name on the card, and the last four digits of your card so they can locate the payment in their system. If the charge was made as a gift for you by someone else, LVLY may be able to confirm that a delivery to your address matches the transaction, without disclosing the sender’s full payment details.
Why is my LVLY charge higher than the price I saw online?
The final LVLY charge can be higher than the base product price because it includes delivery fees, optional extras (such as additional flowers, treats, or custom gift items), and any location‑based or same‑day surcharges. If you placed your order close to cut‑off times or selected premium delivery windows, these can also increase the total. Review the itemised breakdown in your LVLY order confirmation email or account dashboard to see how the final amount was calculated.