MARLO

Healthcare90% confidence

MARLO is Alcon’s digital eye-care and contact lens ordering platform that connects patients with their eye care professionals for convenient, online purchases and delivery of Alcon contact lenses and related eye-care products.

Fort Worth, Texas, United States
meetmarlo.com
Owned by Alcon Inc.

About MARLO

MARLO is a digital platform and mobile app developed and powered by Alcon that streamlines how patients order Alcon contact lenses and select eye‑care products through their own eye care professional. Originally launched in the U.S. in 2020, MARLO lets practices set up a branded online ordering experience so patients can reorder lenses 24/7, track shipments, receive exam reminders, and access eye‑care information tied to their doctor’s recommendations.([alcon.com](https://www.alcon.com/media-release/marlo-achieves-milestone-1-million-patients-enrolled/?utm_source=openai))

A charge from “Aplpay Marlo Contactfort Worth” is likely an Apple Pay transaction for a MARLO order, such as a supply of Alcon contact lenses or eye‑care products purchased through your eye doctor’s MARLO storefront, with processing tied back to Alcon’s Fort Worth operations. Because MARLO handles direct‑to‑patient shipments and billing on behalf of participating practices, the descriptor may reference MARLO or Alcon rather than the name of your local optometry office, and may include wallet indicators like Apple Pay.([alcon.com](https://www.alcon.com/media-release/marlo-achieves-milestone-1-million-patients-enrolled/?utm_source=openai))

If you have questions about a MARLO charge, the best first step is to log into your MARLO account (or the email/text link you received when ordering) to review recent orders, order numbers, and receipts. You can also contact your eye care professional’s office, since MARLO operates as an independent service of Alcon that your practice uses to fulfill and ship your lenses. For additional help, MARLO support is available via the contact details listed in the app and on meetmarlo.com (including the help@meetmarlo.com email), where you can inquire about specific transactions, shipment issues, refunds, or duplicate charges.([home.meetmarlo.com](https://home.meetmarlo.com/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MARLO.

  1. Aplpay Marlo Contactfort Worth

Frequently Asked Questions

Why does my bank statement show a charge as “Aplpay Marlo Contactfort Worth”?

This descriptor likely refers to an Apple Pay transaction processed through MARLO for an order of Alcon contact lenses or eye‑care products shipped from Alcon’s Fort Worth–based operations. MARLO processes payments on behalf of your eye care professional’s practice, so the descriptor may show MARLO or Alcon instead of your doctor’s office name.

What types of purchases usually generate a MARLO charge?

Most MARLO charges are for contact lens orders (such as daily, bi‑weekly, or monthly lenses) and may also include compatible Alcon eye‑care products like solutions or eye drops added to the order. The amount should match the total you saw when you placed or confirmed the order through MARLO, including any shipping and taxes.([home.meetmarlo.com](https://home.meetmarlo.com/?utm_source=openai))

Does MARLO bill as a recurring subscription or only when I order lenses?

For patients, MARLO generally charges your card or wallet method only when you place or confirm an order or a scheduled reorder, rather than as a flat monthly subscription. Some practices may enable automatic reorders; in that case, you’ll see repeat charges at the interval you agreed to when setting up the plan.

How can I confirm what a specific MARLO charge is for?

Log into your MARLO account via meetmarlo.com or the MARLO app and check your order history for the date and amount of the charge. There you can see the exact products, quantities, and shipping details tied to the transaction. If something doesn’t match, contact your eye doctor’s office or MARLO support with the order number and the last four digits of the card used.([home.meetmarlo.com](https://home.meetmarlo.com/?utm_source=openai))

How do I get help, a refund, or a correction for a MARLO order?

Start by reviewing the order in your MARLO account and then contacting your eye care professional’s office, since they remain responsible for your prescription and pricing. For technical or account issues—such as trouble logging in, duplicate orders, or shipment tracking problems—you can also reach MARLO support using the help@meetmarlo.com address or the support contact within the MARLO app or website. Refunds or adjustments are typically coordinated between your doctor’s office and MARLO/Alcon.([home.meetmarlo.com](https://home.meetmarlo.com/?utm_source=openai))

Can I stop or change automatic reorders placed through MARLO?

Yes. If your practice has set up automatic reorders through MARLO, you can usually pause, cancel, or change quantities by logging into your MARLO account before the next scheduled shipment date. If you don’t see those options, call your eye doctor’s office and ask them to update or cancel the MARLO reorder settings on your behalf.

Why do I see a small or temporary MARLO charge that later disappears or changes?

Like many e‑commerce platforms, MARLO or your payment provider may place a temporary authorization hold to verify your card or digital wallet before finalizing shipping and tax calculations. This hold can appear as a pending charge and then drop off or be replaced by the final amount once your order ships.

Who should I contact if I don’t recognize a MARLO charge at all?

First, check with family members on your account (for example, a spouse or child who wears contacts) and review your MARLO account order history and emails for any recent orders. If nothing matches, contact MARLO support and your eye care professional to investigate, then reach out to your bank or card issuer to dispute the charge if it still appears unauthorized.

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