Mejuri

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Mejuri is a direct-to-consumer jewelry brand that sells fine and demi-fine jewelry online and through select retail stores.

Toronto, Ontario, Canada
mejuri.com

About Mejuri

Mejuri is a modern, direct-to-consumer jewelry company known for its minimalist, everyday fine and demi-fine jewelry. The brand offers rings, necklaces, earrings, bracelets, and personalized pieces made from materials like 14k gold, gold vermeil, and sterling silver, often at price points lower than traditional luxury jewelers. Mejuri operates primarily online but also has a growing number of physical showrooms in major cities.

A Mejuri charge on your card statement typically comes from purchasing jewelry through mejuri.com or at one of its retail/showroom locations. Orders may include single items, bundles, or custom/personalized pieces, and may appear alongside shipping, duties, or taxes depending on your location. Some banks or processors may show a descriptor including “SP” (Shopify) or a phone number, but the underlying merchant is Mejuri.

If you don’t recognize a Mejuri charge, start by checking your email for order confirmations under any email addresses you use, and log into your Mejuri account to review order history. For questions about billing, refunds, or potential unauthorized use, you can contact Mejuri’s customer support through their website’s help/contact page. Having your order number, the last four digits of the card, and the exact charge date and amount will help resolve issues more quickly, including returns, exchanges, or disputes over unexpected charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mejuri.

  1. POS DEBIT SP MEJURI US +18554961110 NY

Frequently Asked Questions

Why do I see a charge from Mejuri on my statement with a phone number or “SP” in the descriptor?

Many Mejuri transactions are processed via e-commerce platforms or payment processors, so your statement may show a descriptor like “SP MEJURI” along with a phone number. The actual merchant is Mejuri, and the charge usually corresponds to an online jewelry order or an in-store purchase.

Does Mejuri have subscriptions or recurring charges?

Mejuri does not typically operate on a subscription model; most charges are one-time purchases for jewelry. If you see multiple charges, they usually relate to separate orders or split shipments. Review your Mejuri account order history and email confirmations to verify.

How can I cancel or change a Mejuri order after I’ve been charged?

Mejuri orders can sometimes be modified or cancelled shortly after placement, depending on fulfillment status. Log into your Mejuri account or use the order link from your confirmation email and contact customer support immediately. Once an order has been processed for shipping, you will generally need to go through the return or exchange process instead of cancellation.

How do I request a refund from Mejuri?

To request a refund, visit Mejuri’s website, go to the Returns or Help section, and initiate a return for eligible items within their stated return window. After your return is received and processed, the refund is issued back to the original payment method, which may take several business days to appear on your statement.

What are common charge amounts I might see from Mejuri?

Mejuri charges vary widely, typically ranging from around US$50–$150 for many pieces, up to several hundred dollars or more for solid gold or multiple items. Your total may also include taxes, shipping, and, in some regions, duties or import fees, which can make the final amount higher than the item list prices alone.

Why do I see a pending or duplicate Mejuri charge on my card?

Some banks show temporary authorization holds when you place an order, which may appear as duplicate or pending charges. Usually, the hold is released once the final charge is captured or if the order is cancelled. If a pending charge does not drop off after several business days, contact your bank and Mejuri support with the transaction details.

How can I verify that a Mejuri charge is legitimate?

Log into your Mejuri account and check your order history, search your email (including spam/junk) for messages from mejuri.com, and compare the billed amount and date to any recent orders. If you still don’t recognize the transaction, contact Mejuri support via their website and your bank to investigate potential unauthorized use.

How do I contact Mejuri about a billing or payment issue?

Go to mejuri.com and navigate to the Help or Contact section, where you can submit a support request or use available chat/email options. Provide your full name, email used at checkout, order number (if available), charge amount, and transaction date so Mejuri’s team can quickly look up and resolve your billing concern.

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