Merkury Smart

Electronics95% confidence

Merkury Smart is a smart‑home brand from Merkury Innovations that sells Wi‑Fi–connected cameras, light bulbs, plugs, LED strips, and related accessories managed through the Merkury Smart mobile app.

New York, NY, United States
merkurysmart.com
Owned by Merkury Innovations LLC

About Merkury Smart

Merkury Smart is the consumer smart‑home brand of Merkury Innovations LLC, offering affordable Wi‑Fi–enabled products such as indoor and outdoor security cameras, video doorbells, floodlight cameras, smart plugs, color‑changing light bulbs, LED light strips, and outlet extenders. These devices are designed to be controlled through the Merkury Smart mobile app on iOS and Android, allowing users to monitor their homes, automate lighting, and control plugged‑in devices from anywhere.([play.google.com](https://play.google.com/store/apps/details/Merkury_Smart?hl=es&id=com.merkury.geeni&utm_source=openai))

A charge from "support@merkurysmart.com" on a card statement is typically related to a purchase of Merkury Smart hardware (for example, a camera, bulb, or plug bought online or at a retailer but billed through Merkury), or to in‑app services such as premium cloud storage or subscription plans associated with camera recordings and additional features in the Merkury Smart app. The app’s store listings and privacy details indicate that it can process payment information and support subscriptions, which can generate recurring charges until cancelled.([apps.apple.com](https://apps.apple.com/us/app/merkury-smart/id6444498218?l=zh-Hans-CN&platform=ipad&utm_source=openai))

If you don’t recognize a Merkury Smart charge, start by checking the Merkury Smart app for any active subscriptions or payment history, and review recent purchases of smart‑home devices in your household that may have been registered to your card. You can search your email for receipts from Merkury Smart or Merkury Innovations and contact their support team via the help center on merkurysmart.com or by using the support email address printed in the app store listing or support pages. If you still can’t identify the transaction, consider changing your app password, disabling saved payment methods, and then contacting your card issuer to dispute or block further charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Merkury Smart.

  1. support@merkurysmart.com

Frequently Asked Questions

Why do I see a charge associated with support@merkurysmart.com on my card statement?

This descriptor usually indicates a purchase related to Merkury Smart products or services, such as buying a camera, bulb, or plug, or paying for a Merkury Smart cloud or premium subscription through the app or website. Check your Merkury Smart app account and recent email receipts to see which device or service was billed.

Does Merkury Smart charge a monthly subscription, or are products one‑time purchases?

Most Merkury Smart devices are one‑time hardware purchases, but certain features—such as extended cloud recording or premium camera plans—may be billed on a recurring monthly or annual basis through the Merkury Smart app. Review the Subscription or Premium section within the app to see if you have any active plans and their billing frequency.

How can I cancel a Merkury Smart premium or cloud recording subscription?

Open the Merkury Smart app and go to your account or subscription settings (often under Account, Premium, or Cloud Services). From there, you can view active plans and follow the prompts to cancel. If you subscribed via the Apple App Store or Google Play, you must cancel from your Apple ID or Google Play subscriptions page for the cancellation to take effect.([support.merkurysmart.com](https://support.merkurysmart.com/hc/en-us/articles/15553461400091-How-do-I-get-the-Merkury-Smart-app?utm_source=openai))

I returned my Merkury Smart camera, so why am I still being charged?

Returning the hardware does not automatically cancel any associated app subscriptions. If you had activated a premium or cloud recording plan, you must cancel that subscription separately in the Merkury Smart app or in your Apple/Google subscription settings. After cancelling, verify that you receive a confirmation email and monitor your next statement to ensure billing has stopped.

How can I request a refund for a Merkury Smart charge I don’t recognize or no longer want?

First identify whether the charge came through the Apple App Store, Google Play, or was billed directly by Merkury Smart. For in‑app purchases through Apple or Google, request a refund via their respective refund portals. For purchases made directly through Merkury Smart or Merkury Innovations, contact customer support via the help center on merkurysmart.com or by emailing their listed support address with your order details, timestamps, and the last four digits of the card charged.([play.google.com](https://play.google.com/store/apps/details/Merkury_Smart?hl=es&id=com.merkury.geeni&utm_source=openai))

Are small $1–$3 Merkury Smart charges or pending amounts normal?

You may see a small temporary authorization hold when adding or updating a payment method or starting a trial in the Merkury Smart app. These are used to verify your card and should automatically disappear or be reversed within a few business days. If the amount posts and does not drop off, contact support and your card issuer for clarification.

How can I verify which Merkury Smart account is using my card?

Log into the Merkury Smart app on each device where you or family members might have signed in and check the account email and subscription section. Compare the billing dates and amounts shown there with your card statement. If you have multiple accounts, you may need to sign out and back in with each email address to find the one linked to your payment method.

How do I contact Merkury Smart about a billing or account issue?

Go to the support section or help center linked from merkurysmart.com or from within the Merkury Smart app. There you’ll find contact options such as submitting a support ticket or emailing their support address (including support@merkurysmart.com and addresses listed in the app store developer information). Provide screenshots of the charge, your device type, and the email on your Merkury Smart account to speed up resolution.([play.google.com](https://play.google.com/store/apps/details/Merkury_Smart?hl=es&id=com.merkury.geeni&utm_source=openai))

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