Microsoft Company Store

E-commerce85% confidence

The Microsoft Company Store is Microsoft’s discounted retail channel for employees, alumni, and select friends and family, selling Microsoft software, subscriptions, devices, and branded merchandise through the msecompanystores.com platform.

Redmond, Washington, United States
msecompanystores.com
Owned by Microsoft Corporation

About Microsoft Company Store

The Microsoft Company Store is a specialized retail program operated by Microsoft that offers discounted Microsoft products to eligible groups such as current employees, alumni, and approved friends and family. Through the online portal at msecompanystores.com, customers can purchase Microsoft 365 subscriptions, Xbox games and services, Windows and other software, Surface devices and accessories, and Microsoft-branded merchandise, often at prices not available to the general public. The site is operated on a dedicated e‑commerce platform and is referenced in official Microsoft support channels as the new home for the Online Company Store after migration from earlier eCompanyStore URLs.([msecompanystores.com](https://www.msecompanystores.com/en-us/c/login-assistance/))

A charge with a descriptor like “MSE COMPANYSTORES USD” typically reflects a purchase or renewal processed through the Microsoft Company Store’s new platform, msecompanystores.com. These charges may include one‑time purchases (hardware, accessories, or software keys), discounted Microsoft 365 or other subscription renewals, or taxes and shipping fees applied to those orders. Some banks may initially show the charge as a pending authorization when you place an order or update a payment method; this can result in small temporary holds or duplicate-looking entries that later settle as a single final transaction.

If you’re unsure about a charge, first try signing in to the Microsoft Company Store site using the same Microsoft account (or corporate/alumni login) associated with your eligibility and review your recent orders and billing history. Order confirmation emails from the store will also list the exact amount charged and the last four digits of the payment card. If something looks wrong, you can contact the Online Store Support team via the contact details on msecompanystores.com, or Microsoft Support for subscription or technical billing issues, as indicated on the site’s login‑assistance and contact pages. When disputing a charge with your bank, having your order number, date, and any support correspondence from the Microsoft Company Store will help speed resolution.([msecompanystores.com](https://www.msecompanystores.com/en-us/c/login-assistance/))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Microsoft Company Store.

  1. MSE COMPANYSTORES USD 606-302-121 DE MSE COMPANYSTORES USD

Frequently Asked Questions

Why do I see a charge labeled “MSE COMPANYSTORES USD” on my card statement?

This descriptor is used for purchases processed through the Microsoft Company Store’s msecompanystores.com platform. It usually corresponds to a discounted Microsoft purchase such as Microsoft 365, Xbox content, Surface hardware, or branded merchandise bought through the employee, alumni, or friends-and-family store, billed in US dollars.

How can I confirm what I bought from the Microsoft Company Store for this charge?

Sign in to msecompanystores.com with the Microsoft or corporate/alumni account you use for the Company Store, then check your order history for the date and amount matching the bank charge. You can also search your email for recent order confirmations from the Company Store, which list the items purchased and the payment method used.

Can the Microsoft Company Store place temporary or duplicate-looking charges on my card?

Yes. When you submit an order or update a payment method, the store may place an authorization hold to verify your card. This can appear as a pending charge or a duplicate entry but should either drop off or be replaced by a single settled transaction within a few business days, depending on your bank’s policies.

How do I cancel or change a Microsoft 365 or other subscription I purchased through the Company Store?

Log in to the Microsoft account associated with the subscription and go to the Services & Subscriptions section on Microsoft’s main account site to manage renewal, cancellation, or payment methods. If the subscription was purchased via a Company Store offer and you can’t manage it, contact Microsoft Support or the Online Store Support team listed on msecompanystores.com for assistance.

What if I’m eligible for the Microsoft Company Store but can’t access msecompanystores.com to review my charge?

Access issues can sometimes be related to account eligibility, country restrictions, or network security settings. Try another browser or network, then use the contact information on the site’s login-assistance page to reach Online Store Support. They can verify your eligibility, help restore access, and look up orders associated with your email or employee/alumni status.([msecompanystores.com](https://www.msecompanystores.com/en-us/c/login-assistance/))

How do refunds work for Microsoft Company Store purchases?

Refunds depend on the product type and Microsoft’s return policies. Physical items like devices or accessories typically must be returned within a set window in original condition; once processed, the refund is issued back to the original payment method and may take several business days to appear. For digital products and subscriptions, refund eligibility is more limited and is handled through Microsoft Support or the Online Store Support team—contact them with your order number to request a review.

Can friends and family or alumni purchases also appear as “MSE COMPANYSTORES USD”?

Yes. Friends-and-family and alumni purchases made through the same Company Store platform can use the same “MSE COMPANYSTORES” or similar descriptor, even though the offers and eligibility are different. If you used a friends-and-family or alumni invite to buy discounted Microsoft products, those orders may show up on your statement under this descriptor.

How can I contact support if I don’t recognize a Microsoft Company Store charge?

Go to msecompanystores.com and open the contact or login-assistance section, where you’ll find Online Store Support phone and messaging options. Provide your full name, billing email, approximate date and amount of the charge, and the last four digits of the card. If they can’t locate any matching order, contact your bank to dispute the transaction as potentially unauthorized.

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