Modern Health

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Modern Health is a global workplace mental health platform that provides employees with access to digital tools, coaching, and licensed therapists to support emotional and overall well-being.

San Francisco, CA
modernhealth.com

About Modern Health

Modern Health is a global workplace mental health platform headquartered in San Francisco, CA, that partners with employers to provide mental health and well-being benefits to their employees. Through the Modern Health app and web platform, eligible employees (and often their dependents) can access self-guided digital programs, 1:1 coaching, therapy with licensed clinicians, group sessions, and other tools that support emotional, professional, and overall well-being. Most access to Modern Health is arranged and paid for by an employer or organization rather than purchased directly by individual consumers.

A Modern Health charge may appear on your bank or card statement if you booked a paid service that isn’t fully covered by your employer’s plan (such as self-pay therapy or coaching sessions, or sessions beyond your covered allotment), incurred a late-cancellation or no-show fee, or used a personal payment method for services offered outside your employer benefit. In some cases, you may see a pending or temporary authorization when you add or update a payment method in the app; this is used to verify your card and is typically reversed within a few business days. Because Modern Health works primarily with employers on custom plans, the exact billing pattern and amounts can vary based on how your company’s benefit is set up.

If you’re unsure why you were charged by Modern Health, first log into your Modern Health account (via the app or modernhealth.com) and review your ‘Sessions,’ ‘Billing,’ or ‘Payment’ section for recent appointments and receipts. Check emails from Modern Health for booking confirmations, cancellation notices, and payment receipts tied to specific dates and amounts. For further help, contact Modern Health support through the in-app help/support section or via the contact form at modernhealth.com, and provide the date, exact amount, and last 4 digits of the card that was charged (but never your full card number). Common issues—such as being billed after missing a session, confusion about employer-covered vs. self-pay visits, or duplicate-looking pending charges—can usually be clarified and, when appropriate, adjusted or refunded by their support team after they review your account and benefit details.

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1 known variations

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  1. MODERN HEALTH INC SAN FRANCISCO CA

Frequently Asked Questions

Why am I seeing a Modern Health charge if my employer said it’s free?

Many employers fully cover a set number or type of services (for example, a certain number of therapy or coaching sessions). If you exceed those limits, book a service that isn’t included in your benefit, or incur a late-cancellation/no-show fee, you may be asked to pay out of pocket and see Modern Health on your bank or card statement. Log into your Modern Health account and check your plan details and recent sessions to see which appointment or fee the charge is tied to.

What are typical Modern Health charge amounts I might see on my statement?

Because Modern Health primarily works with employers, there is no single public price list; fees for self-pay sessions can vary by region, provider type, and your employer’s agreement. Common consumer-facing charges are for individual therapy or coaching sessions, which may appear as a flat amount per session, and for late-cancellation or no-show fees when applicable. The exact price you’ll be charged is always shown in the app or during booking before you confirm the appointment, and you’ll usually receive an email receipt with the final amount.

Why do I see a small or pending Modern Health charge that later disappears?

When you add or update a card in Modern Health, the system may place a small temporary authorization (often a low dollar amount) to verify that your payment method is valid. This is not an actual charge and should automatically fall off or be reversed by your bank within a few business days. If a pending amount doesn’t clear after several days, contact your bank first, then reach out to Modern Health support with a screenshot of the pending transaction if needed.

How can I cancel a Modern Health session to avoid being charged a fee?

To cancel or reschedule an upcoming session, log into the Modern Health app or web portal, go to your ‘Sessions’ or ‘Appointments’ section, and follow the prompts to change or cancel the booking. Most providers and employers have a cancellation window (for example, 24 hours before the appointment) after which a late-cancellation or no-show fee may be applied. The exact policy and any applicable fee amount are usually displayed when you book the session and in your confirmation email.

How do I stop future Modern Health charges or turn off self-pay options?

If your charges are tied to self-pay sessions, you can prevent future billing by canceling any upcoming paid appointments and avoiding booking services that are not covered under your employer plan. To remove or update your payment method, go to the ‘Billing’ or ‘Payment’ section in the app or web portal, where you can edit stored cards. If you believe you’ve been enrolled in a payment arrangement you didn’t intend, contact Modern Health support so they can review and adjust your account settings.

How do I request a refund or dispute a Modern Health charge?

Start by reviewing your appointment history and benefit details in your Modern Health account to identify which session or fee the charge relates to. If you still believe the charge is incorrect—such as a fee applied despite canceling within the allowed window—contact Modern Health support through the in-app help center or the contact page at modernhealth.com, and provide the date, amount, and any confirmation emails. Their team can investigate with the provider and, when appropriate under their policies and your employer’s agreement, issue an adjustment or refund. Avoid filing a bank dispute before contacting them, as that can slow down resolution.

Can Modern Health charge me directly for a subscription or membership?

Modern Health typically does not sell direct-to-consumer subscriptions; access is usually provided through an employer, university, or organization. In most cases, you will not see a recurring ‘membership’ fee from Modern Health unless you have explicitly agreed to ongoing self-pay services under a specific arrangement. If you notice repeated monthly or regular charges, check your Modern Health account for recurring bookings and contact support to confirm what those payments represent.

How can I get a receipt or documentation for my Modern Health charges (for HSA/FSA or insurance)?

You can usually download or request receipts and visit summaries from the ‘Billing,’ ‘Payments,’ or ‘Sessions’ section in your Modern Health account, which may include the provider name, date of service, and amount paid. These documents can often be used for HSA/FSA reimbursement, depending on your plan’s rules. If you need a more detailed statement (for example, a superbill), contact Modern Health support or your provider through the platform and specify what information your HSA/FSA or insurer requires.

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