Monster Reservations Group is a U.S.-based travel company that markets and books discounted vacation packages, resort stays, and multi-destination travel offers. It operates as a reservations and marketing agency for vacation properties and promotional travel deals.
Monster Reservations Group is a family-owned and operated travel reservations and marketing company founded in 2006. Based in South Carolina, it focuses on arranging discounted vacation packages, including resort weeks, domestic and international getaways, and promotional “multi‑vacation” offers. The company partners with resorts and travel brands to fill inventory, particularly in popular U.S. tourist destinations such as Orlando and Myrtle Beach, as well as select international locations like Mexico and the Caribbean.([linkedin.com](https://www.linkedin.com/company/monster-reservations-group?utm_source=openai))
A charge from “Monster Reservations G” or “Monster Reservations Group” typically appears when a customer activates a promotional vacation package, pays required cleaning/processing fees for a weeklong stay, or books a discounted trip through one of the company’s vacation offers. Many of their packages require an upfront, non‑refundable payment for fees (such as cleaning, service, or processing) at the time of reservation, with resort taxes and incidentals due upon arrival at the destination. In some cases, customers may also see charges tied to additional upsells such as insurance, cruise add‑ons, or membership‑style “vacation club” benefits.([myweek.monsterrg.com](https://myweek.monsterrg.com/?utm_source=openai))
If you see this charge and do not recognize it, first check your email (including spam/junk folders) for confirmation messages from Monster Reservations Group or from a related vacation promotion you may have responded to by phone, online, or at a promotional event. Compare the charge amount and date to any package paperwork or confirmation numbers you were given. For billing questions or refund/chargeback disputes, you can contact Monster Reservations Group directly using the phone number or support email listed on their official website, or look up their contact details via their Better Business Bureau or Trustpilot profiles. If you still cannot match the transaction to an authorized purchase, consider contacting your card issuer to dispute the charge and monitor for additional unauthorized activity.([trustpilot.com](https://www.trustpilot.com/review/monsterrg.com?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Monster Reservations Group.
Why do I see a charge from “Monster Reservations G” or “Monster Reservations Group” on my card?
This charge usually corresponds to activating a promotional vacation package, paying a required cleaning/processing fee for a 5–7 night stay, or confirming travel dates through Monster Reservations Group. Many of their offers collect non‑refundable service fees at the time of booking, with resort taxes and incidentals due at check‑in. Review any recent vacation offers, phone calls, or online forms you completed to see if they match the charge.([myweek.monsterrg.com](https://myweek.monsterrg.com/?utm_source=openai))
What typical amounts does Monster Reservations Group charge for vacation offers?
Amounts vary by promotion, but common charges include relatively low “activation” fees (for example around $49) to hold a package, as well as larger non‑refundable cleaning or processing fees for weeklong stays. Some packages may also involve additional fees for taxes, resort charges, or optional add‑ons like cruise or insurance products, which can appear as separate transactions. Always review the specific terms on the offer page or confirmation email for an exact breakdown.([myweek.monsterrg.com](https://myweek.monsterrg.com/?utm_source=openai))
Is the Monster Reservations Group fee refundable if I change my mind or don’t travel?
In many offers, the upfront cleaning or processing fee is explicitly non‑refundable once you make a reservation, even if you later cancel or fail to travel. Some promotions may allow date changes within a defined window, but not fee refunds. To know what applies to your purchase, carefully read the terms and conditions linked in your confirmation email or on the offer page; if anything is unclear, contact Monster Reservations Group support and ask specifically about your package’s refund and cancellation policy.([myweek.monsterrg.com](https://myweek.monsterrg.com/?utm_source=openai))
How can I cancel or reschedule a vacation booked through Monster Reservations Group?
To cancel or reschedule, you generally need to call Monster Reservations Group’s customer service number listed on your confirmation or on their website and reference your reservation or package ID. Some offers require a certain amount of advance notice (for example, their “90 Day Priority Booking Notice”) to guarantee specific dates or to avoid additional penalties. Be aware that even if dates can be changed, initial activation or processing fees may remain non‑refundable under the terms you accepted.([monsterrg.com](https://monsterrg.com/about-us/?utm_source=openai))
How do I request a refund or dispute a charge from Monster Reservations Group?
Start by contacting Monster Reservations Group directly via the phone number or email on their official site and provide your full name, card’s last four digits, charge date, and amount. Ask for an explanation of the charge and whether any portion is refundable under your agreement. If you believe you were misled or did not authorize the transaction and cannot resolve it with the company, you can then contact your card issuer to initiate a dispute, and you may also file complaints with consumer agencies such as the Better Business Bureau or your state Attorney General.([trustpilot.com](https://www.trustpilot.com/review/monsterrg.com?utm_source=openai))
Does Monster Reservations Group place temporary authorization holds on my card?
Like many travel and booking companies, Monster Reservations Group or partnered resorts may place temporary holds when verifying your payment method or at hotel check‑in to cover estimated taxes and incidentals. These holds should either drop off automatically or convert to a finalized charge reflecting your actual costs after your stay. If a pending amount remains for more than a few business days, contact the resort and Monster Reservations Group for clarification, then follow up with your card issuer if necessary.([myweek.monsterrg.com](https://myweek.monsterrg.com/?utm_source=openai))
I don’t recognize ever signing up with Monster Reservations Group—how can I confirm if this is legitimate?
Monster Reservations Group often sells packages through partner promotions, online ads, and phone campaigns, so your package may have initially been marketed under a different brand name and later fulfilled by Monster. Search your email for terms like “Monster Reservations,” “Monsterrg,” or the destination you intended to book, and check any paperwork from vacation presentations or sales calls you’ve attended. If you still cannot connect the charge to a known transaction, contact Monster Reservations Group with the transaction details; if they cannot verify a matching reservation in your name, treat the charge as potentially unauthorized and work with your card issuer to investigate.([trustpilot.com](https://www.trustpilot.com/review/monsterrg.com?utm_source=openai))
How can I contact Monster Reservations Group about a billing or reservation issue?
You can reach Monster Reservations Group using the customer service phone numbers and support email listed on their official website, and their contact information is also published on third‑party profiles such as Trustpilot and the Better Business Bureau. Have your reservation ID, travel dates, and the last four digits of the card used ready before calling. Keeping notes of who you spoke with and when can be helpful if you later need to escalate a dispute with your bank or a consumer protection agency.([trustpilot.com](https://www.trustpilot.com/review/monsterrg.com?utm_source=openai))