About Musement
Musement is a digital travel and activities platform that allows users to book tickets, tours, excursions, museum entries, and other experiences in destinations worldwide. Founded in Milan, it partners with local operators, museums, and attractions to offer everything from skip-the-line tickets to major landmarks to guided tours, day trips, and unique local experiences. Purchases are made online through their website or app, and confirmations are typically delivered via email and/or in-app vouchers.
A charge from Musement.com on a bank or credit card statement usually corresponds to the purchase of one or more travel experiences, attraction tickets, or tours, often made in advance of a trip. The descriptor may include “MILANO” because the company is headquartered in Milan, Italy, even if the experience you booked is in another city or country. Charges can be one-time for a specific booking, and in most cases Musement does not operate on a subscription model; instead, each booking is charged individually at the time of purchase or shortly thereafter.
If you have questions about a Musement charge, start by searching your email (including spam/junk folders) for confirmation emails from Musement using the email address you used to book. You can also log in to your Musement account or the Musement app to review your bookings and receipts. For issues such as unknown charges, refunds, changes, or cancellations, contact Musement customer support via their help center or support email listed on their website and in your booking confirmation. Having your booking reference, date of charge, and the last four digits of the card used will help them locate and resolve billing questions more quickly.