My Jewellery Story

E-commerce96% confidence

My Jewellery Story (MYJS) is an Australian-based online jewellery retailer offering affordable fashion jewellery, lab-grown diamonds, and personalised pieces designed for everyday wear.

Sydney, Australia
myjs.com

About My Jewellery Story

My Jewellery Story (often branded as MYJS) is an online jewellery brand that designs and sells fashion jewellery, lab-grown diamond pieces, and personalised collections, including earrings, necklaces, bracelets, rings, and bridal accessories. Their products focus on being hypoallergenic and comfortable, using nickel-free and skin-friendly materials, with an emphasis on stylish, everyday wear at accessible prices. Operating primarily online through their own websites and marketplaces, they serve customers in Australia, the United States, the United Kingdom, and other regions.([myjs.com](https://www.myjs.com/?___from_store=myjsauview&___store=myjsusview&utm_source=openai))

A charge from “SQ *MYJS” typically reflects a purchase made from My Jewellery Story using Square as the payment processor—often for jewellery ordered via their online store or at a pop-up/market using a Square terminal. Transactions may be one-time purchases (e.g., earrings, bracelets, personalised name necklaces, bridal jewellery) or promotional bundle offers. Because the brand sells globally and runs online promotions, customers might see a variety of amounts corresponding to sales, multi-item orders, or shipping added at checkout.([myjs.com](https://www.myjs.com/?___from_store=myjsauview&___store=myjsusview&utm_source=openai))

To verify or resolve questions about this charge, customers should first check email for an order confirmation from My Jewellery Story or MYJS and review their account order history if they created an account on the site. The company provides a dedicated "Contact Us" page and FAQ section on its website, as well as a 100-day returns policy for online orders, which can help in cases of incorrect items or unwanted purchases. If the charge is not recognised, cardholders should confirm that no family member placed the order, then contact My Jewellery Story support with the transaction date and amount; if it still appears suspicious, they should dispute the charge with their card issuer.([myjs.com](https://www.myjs.com/about-myjs-my-jewellery-story-our-story.html))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to My Jewellery Story.

  1. SQ *MYJS

Frequently Asked Questions

Why do I see a charge from “SQ *MYJS” on my card statement?

The descriptor “SQ *MYJS” indicates a purchase processed via Square for My Jewellery Story (MYJS), an online jewellery retailer. This usually corresponds to an order you placed for jewellery—such as earrings, necklaces, or personalised pieces—either on their website or at an in-person event where MYJS used a Square card reader.

Does My Jewellery Story offer subscriptions, or are charges usually one‑time purchases?

My Jewellery Story primarily sells jewellery as one‑time purchases rather than subscription services. If you see multiple charges, they are most likely separate orders (for example, during different promotions or sales) rather than an automatic recurring subscription. Check your email and MYJS account order history to confirm each transaction.

What are typical order amounts for My Jewellery Story purchases?

MYJS focuses on affordable jewellery, with many items like earrings and rings starting under approximately $20–$40, while more elaborate pieces, sets, or lab‑grown diamond jewellery can be higher. A single transaction might range from a small impulse purchase to a larger multi‑item or bridal order, which can explain higher totals on your statement.([myjs.com](https://www.myjs.com/gifts.html?utm_source=openai))

How can I cancel or change an order I placed with My Jewellery Story?

Because MYJS processes and ships orders quickly, cancellation or changes are only sometimes possible after the order is placed. If you need to modify or cancel an order, contact My Jewellery Story immediately through the Contact Us form on their website, providing your order number and details. If the order has already shipped, you may need to use their returns process instead.([myjs.com](https://www.myjs.com/about-myjs-my-jewellery-story-our-story.html))

What is My Jewellery Story’s return and refund policy if I’m unhappy with my purchase?

My Jewellery Story offers a 100‑day returns policy for online orders, allowing you to return eligible items for a refund, exchange, or store credit if you’re not satisfied. To request a refund, follow the instructions on their Returns & Exchanges page or contact their support team; you will typically need your order number, the items you’re returning, and proof of purchase.([myjs.com](https://www.myjs.com/about-myjs-my-jewellery-story-our-story.html))

Why do I see a small or duplicate pending charge from MYJS on my account?

Occasionally, your bank may show a temporary authorisation hold or a duplicated pending amount when you place an order with MYJS, especially if you attempted payment more than once or changed cards during checkout. These holds are initiated by the payment processor (such as Square) to verify your card and should drop off automatically within a few business days, leaving only the final settled charge.

How can I contact My Jewellery Story about a billing or charge issue?

You can contact My Jewellery Story through the "Contact Us" page on their website, where they provide an online form and support details. Include your full name, email, order number (if available), and the date and amount of the charge so they can quickly locate your transaction and assist with refunds, replacements, or general billing questions.([myjs.com](https://www.myjs.com/about-myjs-my-jewellery-story-our-story.html))

How do I confirm that a charge from MYJS is legitimate and associated with my account?

To confirm legitimacy, search your email inbox (including spam/junk) for order confirmations from My Jewellery Story or MYJS around the transaction date and log into your MYJS account to review recent orders. Also check with family members who might have used your card for a gift purchase. If you cannot match the charge to any order and MYJS support cannot locate a transaction under your details, contact your bank or card issuer to report and investigate the charge.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare My Jewellery Story

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you