MyFlag

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MyFlag is an Australian online retailer specializing in national, state, novelty, and custom-style flags, bunting, and related accessories for individuals, schools, and businesses.

Brisbane, QLD, Australia
myflag.com.au

About MyFlag

MyFlag is an Australian online retailer based in Brisbane, QLD, that specialises in national, state, novelty, event, and custom-designed flags, along with bunting, flagpoles, and related accessories. Through their website at myflag.com.au, they serve individuals, schools, community groups, and businesses needing flags for classrooms, events, corporate branding, sports clubs, and public displays. They typically offer a wide range of standard designs (such as Australian national and state flags) as well as made-to-order custom flags where customers can upload or specify their own artwork.

A charge from “MYFLAG”, “MYFLAG BRISBANE”, or “MYFLAG.COM.AU” on your bank or card statement usually relates to a one-time online purchase of flags, bunting, or accessories through their website. In some cases, the charge may be associated with a repeat order you placed for ongoing events, or a bulk or custom order processed over the phone or via email and then invoiced/paid by card. MyFlag is not generally a subscription-based service, so recurring charges are less common, but you may see multiple charges if you placed several separate orders or if a failed/updated payment had to be retried. You might also see a temporary pending amount if your card was authorised before the order was confirmed, especially for larger or custom jobs.

If you’re unsure about a MyFlag charge, start by checking order confirmation emails from myflag.com.au and your online account (if you created one) for recent purchases. Look through your email inbox (and spam/junk folder) for receipts or invoices that match the date and amount of the charge. For questions or disputes, contact MyFlag using the details on the “Contact Us” page of their website—typically via email contact form or phone—providing your name, approximate transaction date, and the last four digits of the card used so they can locate your order. Common billing issues, like duplicate charges, incorrect amounts, or questions about custom-order pricing, are usually resolved by confirming your order history and, if needed, arranging an adjustment, replacement, or refund in line with their published returns and refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MyFlag.

  1. MYFLAG.COM.AU +610402209109 AUS

Frequently Asked Questions

Why did I get a charge from MYFLAG or MYFLAG.COM.AU on my bank statement?

This charge usually corresponds to an online purchase of flags, bunting, or related accessories made through myflag.com.au, or a card payment against a phone/email order. Check your email for a MyFlag order confirmation or tax invoice around the same date as the charge, and review any recent event, school, or business purchases you may have made. If someone else in your household or organisation places orders, confirm with them as well.

Does MyFlag have subscriptions or recurring billing for flag orders?

MyFlag primarily operates on a one-time purchase basis and does not typically offer consumer subscriptions like streaming or software services. If you’re seeing repeated charges, they are usually from separate orders placed at different times, or from a standing arrangement your organisation may have set up directly with MyFlag. Review your email history and any procurement or purchasing records to see whether multiple orders were placed.

What are common MyFlag charge amounts, and why might they vary?

MyFlag charge amounts vary based on the size, material, and type of flag or bunting ordered, as well as whether a design is standard or fully custom. Smaller hand flags and standard designs are generally lower-cost, while large outdoor flags, bulk quantities, or custom-printed items will be higher. Shipping costs and any additional hardware (such as poles, brackets, or bases) are also included in the final charge you see on your statement.

Can MyFlag place temporary authorisation holds or pending charges on my card?

Like many online retailers, MyFlag’s payment processor may place a temporary authorisation on your card when you submit an order, particularly for higher-value or custom jobs. This shows as a pending amount and is used to confirm that your card is valid and has sufficient funds. If the order is cancelled or not completed, this authorisation should drop off automatically within a few business days, depending on your bank’s policies.

How do I cancel or change a MyFlag order after I’ve been charged?

If you need to cancel or amend an order, contact MyFlag as soon as possible using the phone number or contact form on myflag.com.au and include your order number and details. For stock (non-custom) items that haven’t yet been dispatched, they may be able to cancel or adjust the order before shipping. Custom-printed items are often already in production shortly after payment, so cancellations or changes may be limited or subject to fees, depending on how far the job has progressed.

How do I request a refund or return for a MyFlag purchase?

To request a refund or return, review the returns and refund policy on myflag.com.au, then contact their customer service with your order number, photos (if the product is faulty or incorrect), and an explanation of the issue. Stock items may be returnable within a specified period if they are unused and in original condition, while custom-made products are generally only refunded or replaced if there is a manufacturing defect or error compared with your approved artwork. MyFlag will advise whether you should return the item and how any refund or replacement will be processed.

How can I contact MyFlag about a charge I don’t recognise?

Visit myflag.com.au and navigate to the “Contact Us” page to find their current contact details, such as phone number and email or contact form. When you reach out, provide the date and exact amount of the charge, the name on the card, and the last four digits of your card number so they can trace the transaction. They can then confirm what was ordered, who placed it, and whether any adjustments or refunds are appropriate.

I ordered for a school or business—why is the charge showing under a personal name or card?

If you ordered on behalf of a school, club, or business but paid with a personal or corporate card, the statement will usually show “MYFLAG” or “MYFLAG.COM.AU” rather than the organisation’s name. Check purchase orders, internal expense claims, or emails relating to flags for events, assemblies, or branding to match the charge with your records. If you still can’t identify it, contact MyFlag with your organisation’s name and approximate order date so they can help track it down.

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