MySimpleMed

Healthcare95% confidence

MySimpleMed is a U.S.-based telehealth platform that connects patients with licensed physicians for virtual consultations and ships prescribed medications and wellness treatments directly to their homes.

Sarasota, Florida, United States
mysimplemed.com
Owned by MySimpleMed.com LLC

About MySimpleMed

MySimpleMed is an online healthcare and telemedicine platform that offers virtual medical consultations and prescription treatments for a range of conditions, including weight management (GLP‑1 programs), testosterone replacement therapy (TRT), erectile dysfunction, skincare, hair loss, birth control, smoking cessation, and general wellness. Patients complete a secure online questionnaire, have their case reviewed by a U.S.-licensed physician, and, when appropriate, receive prescriptions that are filled by accredited partner pharmacies and shipped discreetly to their door with fast, often two‑day, delivery.([mysimplemed.com](https://mysimplemed.com/?utm_source=openai))

A charge from “CP*MYSIMPLEMED” on a card statement is typically associated with a consultation fee, a one‑time treatment purchase, or an ongoing treatment plan billed when medication is dispensed and shipped, according to the plan selected in the customer’s account. MySimpleMed notes that patients are billed when medication is shipped, and many therapies may be set up on recurring refill cycles, which can lead to periodic or subscription-like charges that may be months apart depending on the treatment.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

To verify or resolve questions about a MySimpleMed charge, cardholders should log into their MySimpleMed account at mysimplemed.com to review active therapies, order history, and upcoming refills. The company directs users with billing or account problems to use the “Contact us” form or email support, where tickets are reviewed by their team; support details and corporate address are published on their site. If a charge is still not recognized after checking past orders, subscriptions, and household members’ accounts, the next steps are to contact MySimpleMed support and, if necessary, dispute the transaction with the card issuer, especially if there are signs of fraud or unauthorized use of the card.([mysimplemed.com](https://mysimplemed.com/contact-us/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MySimpleMed.

  1. CP*MYSIMPLEMED

Frequently Asked Questions

Why do I see a charge from CP*MYSIMPLEMED on my card statement?

This descriptor typically indicates a purchase or consultation processed by MySimpleMed through a payment processor, covering either a telehealth visit, a medication order, or an ongoing treatment plan that has just been shipped. Log into your MySimpleMed account to confirm recent orders, refills, or active therapies that match the date and amount of the charge.([mysimplemed.com](https://mysimplemed.com/?utm_source=openai))

When does MySimpleMed actually charge my card for medications or treatments?

MySimpleMed states that you are billed for your medication when the medication is shipped, based on the treatment plan you selected. For ongoing therapies, this can mean charges occur on a recurring schedule aligned with refill and shipment dates rather than on the day you complete the online questionnaire.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

Does MySimpleMed offer subscriptions or recurring billing for treatments?

Yes. Many therapies, such as weight‑loss programs, TRT, or erectile dysfunction treatments, can be configured as ongoing plans with periodic refills. In those cases, MySimpleMed will notify you before refilling and then bill your card when the next shipment is processed, so you may see repeated charges at regular intervals. You can manage or cancel refills from within your online account.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

How can I update or change the credit card MySimpleMed uses for billing?

To change your payment method, sign in to your MySimpleMed account at mysimplemed.com and follow the prompts to update your card details. Their FAQ notes that payment information can be changed at any time, and future charges and refills will use the updated card.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

How do I cancel a MySimpleMed treatment plan or stop future charges?

You can cancel or stop future refills by logging into your MySimpleMed account and managing your therapy settings; their FAQ explains that you can reorder or cancel at any time from your account dashboard. If you are close to a scheduled refill date, contact support through the “Contact us” page or email support@mysimplemed.com to ensure the upcoming shipment and associated charge are stopped.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

What is MySimpleMed’s refund or return policy for medications?

MySimpleMed states that, due to federal and state law, medications generally cannot be returned, so all sales are considered final. If you have a specific concern about a shipment or believe there was an error, they instruct customers to open a ticket via the “Contact us” section so their team can review the situation and determine if any accommodation is possible.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

How can I contact MySimpleMed if I don’t recognize a charge?

If you don’t recognize a MySimpleMed charge, first log into your account to review orders and subscriptions. If the charge is still unclear, you can contact them via the contact form on their website, email support@mysimplemed.com, or use the phone number listed on their contact page for assistance; their published business address is in Sarasota, Florida.([mysimplemed.com](https://mysimplemed.com/contact-us/?utm_source=openai))

Can I use health insurance with MySimpleMed, and could that affect what I’m charged?

MySimpleMed does not accept insurance and instead prices consultations and medications directly through its platform, often advertising prices that can be competitive with or lower than local pharmacies. Because insurance is not involved, the full cost of your chosen therapy is billed to your card according to the plan you select, so any charges you see should correspond directly to those posted prices and shipping of your medications.([mysimplemed.com](https://mysimplemed.com/faq/?utm_source=openai))

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