About Navan
Navan (formerly TripActions) is a corporate travel and expense management platform used by companies to book and manage business trips in one place. Based in Palo Alto, California, Navan combines online booking for flights, hotels, trains, and car rentals with corporate cards, expense reporting, and policy controls. Employees typically access Navan through their employer’s account, using either a Navan-issued corporate card or a personal card that is later reimbursed, while the company pays Navan’s service and platform fees.
A Navan charge may appear on your bank or card statement when you book business travel (airfare, hotel, rental car, rail, or other trip-related services) through the Navan platform or when a Navan corporate card is used for a work purchase. You might also see charges under legacy descriptors like “TRIPACTIONS,” “NAVAN TRAVEL,” “LIQUID BY NAVAN,” or similar. Common scenarios include one-time trip purchases, hotel stays where the final amount posts after check-out, recurring company platform or service fees billed monthly to a corporate card, refunds or partial credits after itinerary changes, and temporary authorization holds for hotels, cars, or card verification that later drop off or are adjusted.
If you’re unsure about a Navan charge, first log into your Navan account (or your company’s travel/expense portal) to review your recent trips, hotel folios, and card transactions; each booking will show dates, suppliers, and final amounts. Compare the statement date and amount with your trip confirmation emails or in-app receipts. For unresolved questions, use Navan’s 24/7 in-app chat or phone support, or contact your company’s travel/expense administrator, who can access detailed invoices and resolve billing discrepancies. For refunds, cancellations, or no-show fees, Navan generally follows the airline/hotel/car provider’s policies, so it may take several business days for adjustments to appear on your statement.