Newegg

E-commerce100% confidence

Newegg is an online retailer specializing in computer hardware, consumer electronics, gaming products, and other technology-related goods, operating a large marketplace that serves customers worldwide.

Diamond Bar, California, United States
newegg.com
Owned by Newegg Commerce, Inc. (majority-owned by Hangzhou New Century Information Technology Co., Ltd.)

About Newegg

Newegg is a large online retailer and marketplace based in Diamond Bar, California, focused on computer hardware, consumer electronics, gaming gear, and other tech products. They sell items such as laptops, graphics cards, PC components, networking equipment, monitors, smart home devices, and more, both directly and through third‑party sellers on the Newegg Marketplace. Customers typically shop via newegg.com (and regional versions of the site), where they can create an account to place orders, track shipments, manage returns (RMAs), and access customer support.

A Newegg charge usually appears on a bank or card statement after you place an order for physical products, digital downloads (like software keys), or related services such as extended protection plans or expedited shipping. Charges can occur for one‑time purchases, split shipments (where each shipment is billed separately), preorders (charged when the item is ready to ship), and taxes or duties where applicable. You may also see temporary authorization holds when you first place an order or update your payment method; these holds verify your card and typically drop off within a few business days if the order is not completed.

If you’re unsure about a Newegg charge, first log into your Newegg account at newegg.com and check “Order History” for recent or past purchases under the same card number and billing address. Compare the statement amount with your order total, including shipping, taxes, and any protection plans or digital items. If you still have questions, visit Newegg’s Help Center for live chat or submit a support ticket, or call Newegg customer service (listed under Contact Us on their site). Common billing issues—such as duplicate charges, unrecognized marketplace seller orders, or cancelled items that still appear pending—can usually be resolved by contacting Newegg support with your order number, screenshots of the charge, and the last four digits of the card that was billed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Newegg.

  1. NEWEGG INC CITY OF INDUS CA

Frequently Asked Questions

Why did I get a Newegg charge when I only remember browsing or placing items in my cart?

Newegg will not charge your card just for browsing or adding items to your cart; a completed order is required. However, if you checked out while logged into your account (or used a saved payment method with one‑click/express checkout), you may have placed an order you’ve forgotten about. Log into your Newegg account and check Account > Order History for any orders placed around the date of the charge. If you don’t see an order, contact Newegg support and provide the charge date and amount so they can search by card details.

Why is my Newegg charge split into multiple smaller amounts instead of one total?

Newegg may bill items separately as they ship, especially if your order contained multiple products from different warehouses or marketplace sellers. In that case, your statement can show several Newegg charges that together equal (or closely match) your full order total. You might also see separate charges for taxes, duties, or protection plans. Check your order invoice in Account > Order History to see how the total was broken down by item and shipment.

What are common Newegg charge amounts and why do they vary from my cart total?

Newegg charges will typically match your final order total, including product price, shipping, taxes, and any add‑ons like extended warranties or installation services. Commonly, larger tech purchases (e.g., $50–$3,000+) can include added sales tax or shipping fees that make the final amount slightly higher than the base product price you remember. If you applied promo codes, gift cards, or Newegg Store Credit, the billed amount may be lower than the original cart subtotal. Review your emailed invoice or the order details in your account to confirm exactly what was included.

Why do I see a small or temporary Newegg charge (like $1) on my statement?

Newegg may place a small authorization hold on your card to verify that the payment method is valid when you place an order or update your card details. These holds are not actual charges and usually appear as pending for a short period before disappearing or converting to the final order amount. If the order is cancelled or fails, the authorization should drop off automatically within a few business days. If a small amount remains posted instead of reversing, contact your bank and Newegg support with the transaction details.

How can I cancel a Newegg order and avoid being charged or shipped?

Many Newegg orders can be cancelled online for a short time after placement by going to Account > Order History, selecting the order, and clicking Cancel (if the option is still available). Once an order moves into “Packaging” or “Shipped” status, it generally can’t be cancelled and you may need to refuse delivery or start a return (RMA) after it arrives. Marketplace seller orders follow the seller’s cancellation policies, which you can access through the order details page. If you can’t cancel online, contact Newegg customer service immediately with your order number to see what options are available.

How do I request a refund for a Newegg charge I don’t recognize or for a product I no longer want?

For items you received but no longer want, log into your Newegg account, go to Order History, select the order, and click “Return” or “Refund” to start an RMA, subject to Newegg’s and the seller’s return policy (often 30 days, but it varies by product). Refund eligibility can be affected by product type, condition, packaging, and whether a restocking fee applies. For completely unrecognized or possibly fraudulent charges, contact your bank or card issuer first to secure your account, then reach out to Newegg support with the date, amount, and card details so they can investigate any unauthorized use. Refunds for approved returns generally post back to your original payment method within several business days after Newegg processes the return.

Does Newegg have recurring subscriptions that could cause monthly or repeated charges?

Newegg primarily operates on a per‑order basis and does not commonly bill customers through ongoing monthly subscriptions like streaming or software services. If you see repeated Newegg charges, it’s usually due to multiple separate orders (for example, frequent component purchases) or protection plans and services purchased with different orders, each billed at the time of purchase. Check your email for order confirmations and your Newegg Order History for multiple orders around those dates. If you see recurring charges without corresponding orders, contact Newegg support and your card issuer to rule out unauthorized use.

How can I contact Newegg about a billing issue or get a copy of my invoice?

To get help with a Newegg charge, sign into your account and go to the Help Center, where you can use live chat or submit a support request under “Order & Payment.” Phone support numbers and hours are listed under the “Contact Us” section on newegg.com, and having your order number and the last four digits of the charged card ready will speed things up. You can download or print invoices by going to Account > Order History, selecting the order, and choosing the invoice/print option, which shows the full billing breakdown, including taxes, shipping, and any discounts.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare Newegg

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you