Question 1

Why does my statement show a charge from “SP NINETIES MONTORNES DEL ES”?

Accepted Answer

This descriptor typically corresponds to a purchase from Nineties Arcade processed through Shopify (“SP”), with the back-office address in Montornès del Vallès, Spain. If you recently ordered a Retro Console 90s or similar retro gaming device from ninetiesarcade.com, this is likely that transaction. ([ninetiesarcade.com](https://www.ninetiesarcade.com/))

Question 2

What types of products does Nineties Arcade usually charge for and in what price range?

Accepted Answer

Nineties Arcade mainly sells plug-and-play retro gaming consoles like the Retro Console 90s, offered in versions that include thousands of classic games. Typical prices listed on the site range roughly from the mid-$30s to just under $50 USD depending on the chosen game library size and any promotions. ([ninetiesarcade.com](https://www.ninetiesarcade.com/))

Question 3

Does Nineties Arcade use authorization holds or show multiple pending charges?

Accepted Answer

Like many online retailers, Nineties Arcade may place an initial authorization on your card to confirm funds. This hold can appear as a pending charge and later fall off once the final transaction is captured for the exact purchase amount. If you see duplicates in pending status, they usually resolve automatically within a few business days; only posted (completed) charges will actually be collected. (This is inferred from standard card processing behavior; their policies don’t explicitly describe holds.)

Question 4

How can I track my Nineties Arcade order if I don’t recognize the charge amount?

Accepted Answer

Go to ninetiesarcade.com and use the “Track your Order” option in the navigation menu. Enter the email address and any order or tracking details from your confirmation email to see shipping status and items purchased, then compare these with the charge on your card. ([ninetiesarcade.com](https://www.ninetiesarcade.com/))

Question 5

How do I request a refund or return from Nineties Arcade?

Accepted Answer

Nineties Arcade’s refund policy allows returns within 30 days if items are unused and in original packaging. To request a refund, you must first email their support (as listed on the site) and, if approved, send the product back to their Montornès del Vallès address; shipping costs for returns are generally your responsibility. Refunds are issued back to the original payment method after the return is received and inspected. ([ninetiesarcade.com](https://www.ninetiesarcade.com/pages/refund-policy?utm_source=openai))

Question 6

Can I cancel my Nineties Arcade order after it’s been placed?

Accepted Answer

Nineties Arcade does not publish a detailed cancellation window, but as with most Shopify-based stores, you’ll need to contact them as soon as possible via the “Contact” page or support email. If the order has not yet been shipped or fulfilled, they may be able to cancel and refund it; once shipped, you would generally need to follow the return process instead. ([ninetiesarcade.com](https://www.ninetiesarcade.com/))

Question 7

What should I do if I don’t recognize a Nineties Arcade charge at all?

Accepted Answer

First, search your email (and any family members’ accounts who might use your card) for receipts or shipping confirmations from ninetiesarcade.com. If you find no matching order and no one with access to your card authorized the purchase, contact your card issuer to report the transaction as potentially fraudulent and ask whether they have additional descriptor or merchant details on file. You can also email Nineties Arcade’s support with the transaction date and amount to see if they can locate and clarify the order. ([ninetiesarcade.com](https://www.ninetiesarcade.com/pages/politica-de-privacidad?utm_source=openai))

Question 8

How can I contact Nineties Arcade about a billing question?

Accepted Answer

You can reach Nineties Arcade through the “Contact” link on ninetiesarcade.com, which provides an online contact form and support email address. When contacting them, include your full name, order number, purchase date, and the last four digits of the card used so they can quickly locate your transaction and assist with billing questions or disputes. ([ninetiesarcade.com](https://www.ninetiesarcade.com/))

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