North Country Community Mental Health

Healthcare75% confidence

North Country Community Mental Health (NCCMH) is a public community mental health authority in northern Michigan that provides behavioral health, developmental disability, and substance use disorder services to residents of several counties.

Petoskey, Michigan, United States
norcocmh.org

About North Country Community Mental Health

North Country Community Mental Health (NCCMH) is a community mental health authority serving residents of Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego Counties in northern Michigan. It offers a wide range of services including outpatient therapy, psychiatric evaluation and medication management, crisis intervention, case management, home- and community-based supports, and services for individuals with intellectual and developmental disabilities. NCCMH operates under the Michigan Mental Health Code and focuses on recovery-oriented, evidence‑based care.

A charge from this organization would typically appear if you or a family member received covered behavioral health or developmental disability services through NCCMH, such as outpatient counseling, psychiatric visits, crisis stabilization, or community support services. Depending on your insurance and eligibility, you may see copays, deductibles, sliding‑fee payments, or self‑pay charges processed to your card. Because credit card descriptors have strict character limits, the transaction may show up under an abbreviated code such as “CSHEV” with their toll‑free number attached, rather than the full agency name.

If you have questions about a charge that may be from North Country Community Mental Health, first compare the transaction date and amount with recent appointments, crisis contacts, or services you or a dependent received through NCCMH. You can call their Customer Services or Access Center lines to ask them to look up the charge using your name and date of birth, and request a copy of the statement or receipt. If the charge still does not match any known services, contact your card issuer promptly to dispute or report potential fraud, while also asking NCCMH if an account may have been created in error under your information.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to North Country Community Mental Health.

  1. CSHEV *877*470*4669
  2. Cshev 877 470 4669

Frequently Asked Questions

Why do I see a charge with an abbreviated name like “CSHEV” and a phone number similar to 877‑470‑4669 on my statement?

Community mental health authorities often use shortened billing descriptors due to character limits imposed by card networks. A descriptor such as “CSHEV 877 470 4669” likely refers to North Country Community Mental Health and includes their crisis or support line. The code is internal, but the phone number can be used to reach the agency or verify the transaction.

What kinds of services from North Country Community Mental Health could result in a credit or debit card charge?

Charges typically stem from behavioral health or developmental disability services such as outpatient therapy visits, psychiatric appointments, crisis intervention, case management, or home‑ and community‑based supports. Depending on your coverage, you may be billed for copays, deductibles, or sliding‑scale fees if services are not fully covered by Medicaid, Medicare, or private insurance.

How can I confirm whether a charge from NCCMH is legitimate?

Match the transaction date and amount to recent or past services you or a dependent received through NCCMH—appointments, crisis services, or ongoing programs. Then call NCCMH’s Access Center or Customer Services lines listed on their website and ask them to look up any balances or card payments associated with your account. They can confirm the date, amount, and type of service tied to the charge and provide a copy of your billing statement.

What should I do if I don’t recognize the North Country Community Mental Health charge or have never used their services?

If the descriptor or phone number points to NCCMH but you have never received services, contact them directly and ask if any account exists under your name, date of birth, or card information. If they have no record, immediately call your card issuer to report the transaction as unauthorized so they can investigate, reverse the charge when appropriate, and issue a new card number to prevent further misuse.

How does North Country Community Mental Health handle billing, copays, and sliding‑scale fees?

NCCMH typically bills available insurance first (Medicaid, Medicare, or private plans) and then applies any applicable copays, deductibles, or cost‑sharing amounts to the client. For individuals who qualify, they offer a discounted sliding‑fee schedule based on income and family size, and they state that services will not be denied solely due to inability to pay. You can contact Customer Services or the billing office to review your specific financial responsibility and request an itemized statement.

Can I get a refund or correction if I was billed incorrectly by NCCMH?

Yes. If you believe you were billed in error—for example, for a cancelled appointment, duplicate transaction, or insurance that should have covered more—you should call NCCMH’s Customer Services or billing department with your statement and card transaction details. They can re‑bill insurance if appropriate, correct coding mistakes, or process a refund or adjustment back to your card when an overpayment is confirmed.

How do I stop future automatic payments to North Country Community Mental Health from my card?

If you previously authorized NCCMH to keep your card on file for copays or recurring payments, contact their billing office and request that they remove your card information and stop any automatic charges. Ask for written or emailed confirmation of the change. You may also contact your card issuer to block or monitor future charges from the same merchant descriptor if you no longer wish to pay that way.

What information should I have ready when I call NCCMH about a suspicious or confusing charge?

Have your bank or card statement showing the charge (including the date, amount, and descriptor), the last four digits of the card used, and your full name, date of birth, and address. If the charge might relate to a dependent, have their identifying information as well. Providing this information allows NCCMH’s staff to quickly search their billing system, verify whether the transaction is tied to an account, and explain what service or adjustment generated the charge.

This merchant is in the Healthcare category

Browse all

Related Merchants

Solantra Health
Dr Shivram Nadkarni
Shoaib and Shazia Pty Ltd
Nepean Hospital
St John of God Murdoch Hospital

Compare North Country Community Mental Health

vsSolantra HealthvsDr Shivram NadkarnivsShoaib and Shazia Pty Ltd

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you