NVA Internet

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NVA Internet is a Brazilian e‑commerce company behind the sexual wellness brand Pantynova, selling vibrators, lubricants, and related intimate products online and in select physical locations.

São Paulo, São Paulo, Brazil
pantynova.com

About NVA Internet

NVA Internet Comercio e Artigos de Vestuarios Ltda is a Brazilian company that operates primarily as an online retailer and manufacturer in the sexual wellness and intimate products space, trading to consumers under the brand Pantynova. The business develops and sells its own line of vibrators, lubricants, dildos, strap-ons, accessories, and related items, focused on promoting inclusive, body‑positive sexuality for a diverse audience. While its registered corporate headquarters are in Belo Horizonte, the consumer-facing brand Pantynova is based in São Paulo and sells mainly through its website and online channels.([basecnpj.com.br](https://basecnpj.com.br/empresa/nva-internet-comercio-e-artigos-de-vestuarios-ltda-30927969000173?utm_source=openai))

A charge labeled something like “EC *NVAINTERNET” or “EC NVAINTERNET” on a card statement is typically associated with an online purchase processed by NVA Internet for orders placed on Pantynova’s website (pantynova.com) or through its official online storefronts. Because the company combines manufacturing and retail, charges can range from small amounts for individual lubricants or accessories to higher values for premium vibrators or multi‑item orders. The “EC” prefix often indicates an e‑commerce transaction, and the descriptor may not mention Pantynova directly, which can make the charge look unfamiliar.([ondecomprei.com](https://www.ondecomprei.com/pt/estabelecimento/EC%20NVAINTERNET?utm_source=openai))

If you don’t recognize this charge, first check your email for order confirmations from Pantynova or pantynova.com, as well as any purchase receipts in your spam folder. Logging into your Pantynova account (if you created one) and reviewing order history can also help match dates and amounts. For questions, you can contact the company via the support details listed on pantynova.com or, in Brazil, by using the phone or email contacts associated with NVA Internet’s registered CNPJ records. If you still can’t identify the transaction, consider asking your bank for more details (such as the authorization descriptor, location, or any associated website) and, if necessary, dispute the charge as potentially unauthorized while the investigation is underway.([basecnpj.com.br](https://basecnpj.com.br/empresa/nva-internet-comercio-e-artigos-de-vestuarios-ltda-30927969000173?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NVA Internet.

  1. Ec *Nvainternet

Frequently Asked Questions

Why does my statement show a charge from “EC *NVAINTERNET” instead of Pantynova?

NVA Internet Comercio e Artigos de Vestuarios Ltda is the legal entity that operates the Pantynova brand. Some card processors use the legal company name rather than the public brand, so purchases made on pantynova.com or related online channels may appear as “EC *NVAINTERNET” or “EC NVAINTERNET” on your statement instead of “Pantynova.”([basecnpj.com.br](https://basecnpj.com.br/empresa/nva-internet-comercio-e-artigos-de-vestuarios-ltda-30927969000173?utm_source=openai))

What types of purchases typically generate an NVA Internet (NVAINTERNET) charge?

Most NVA Internet charges come from orders placed on Pantynova’s online store, including vibrators, lubricants, dildos, strap‑ons, and other sexual wellness accessories. The amount will usually match the order total from pantynova.com, including taxes and shipping, and may be in Brazilian reais (BRL) if processed in Brazil, which can result in a different final amount after currency conversion on international cards.([emis.com](https://www.emis.com/php/company-profile/BR/Nva_Internet_Comercio_e_Artigos_de_Vestuarios_Ltda_pt_13895881.html?utm_source=openai))

I don’t recognize this NVA Internet charge. How can I verify if it’s legitimate?

Start by searching your email (including spam) for receipts from Pantynova or pantynova.com on or around the transaction date, and check any Pantynova account you may have for order history. If you share your card with a family member or partner, ask if they placed an order. You can also contact Pantynova via the support details on pantynova.com and provide the date and amount so they can confirm whether an order was processed under your card.([econodata.com.br](https://www.econodata.com.br/consulta-empresa/30927969000254-nva-internet-comercio-e-artigos-de-vestuarios-ltda?utm_source=openai))

Does NVA Internet use any kind of trial, subscription, or recurring billing?

Pantynova generally sells products as one‑time purchases rather than ongoing subscriptions, so most NVA Internet charges should correspond to individual orders. If you see repeated charges, verify whether you placed multiple orders (for example, on promotions or different dates) or if a split shipment resulted in separate captures; if nothing matches, contact Pantynova support and your card issuer to investigate for possible fraud.([emis.com](https://www.emis.com/php/company-profile/BR/Nva_Internet_Comercio_e_Artigos_de_Vestuarios_Ltda_pt_13895881.html?utm_source=openai))

Can NVA Internet place small temporary or duplicate-looking charges on my card?

Like many online merchants, NVA Internet’s payment processor may place a small temporary authorization to verify your card before capturing the full order amount. These authorizations can look like duplicate or low‑value charges but should disappear or be reversed automatically within a few business days. If a low‑value NVAINTERNET amount remains posted and you don’t see a corresponding order, contact your bank or Pantynova’s support for clarification.([ondecomprei.com](https://www.ondecomprei.com/pt/estabelecimento/EC%20NVAINTERNET?utm_source=openai))

How do I request a refund for an order associated with an NVA Internet charge?

Refunds must be requested directly from the merchant. Locate your Pantynova order confirmation (email or account history), then follow the return or contact instructions provided on pantynova.com. Once Pantynova approves and processes a refund, it will be issued back through NVA Internet to your card, typically appearing as a reversal or credit within several business days depending on your bank.([emis.com](https://www.emis.com/php/company-profile/BR/Nva_Internet_Comercio_e_Artigos_de_Vestuarios_Ltda_pt_13895881.html?utm_source=openai))

How can I contact NVA Internet or Pantynova about a billing issue?

For consumer issues, the most direct route is through Pantynova’s official website, pantynova.com, where you can use the listed customer service email or contact form. In Brazil, corporate contact details for NVA Internet—such as phone numbers and emails—are also published in public CNPJ databases, which can be used if you need to reach the company about a charge that doesn’t match any known order.([emis.com](https://www.emis.com/php/company-profile/BR/Nva_Internet_Comercio_e_Artigos_de_Vestuarios_Ltda_pt_13895881.html?utm_source=openai))

Why is my NVA Internet charge amount slightly higher than my Pantynova order total?

If your card is issued outside Brazil, the final posted amount can differ from the Pantynova order total due to currency conversion from BRL to your card currency and any foreign transaction fees charged by your bank. Additionally, if shipping or taxes were added at checkout, the captured amount will reflect those costs, which may make it appear higher than the base product prices you remember.([emis.com](https://www.emis.com/php/company-profile/BR/Nva_Internet_Comercio_e_Artigos_de_Vestuarios_Ltda_pt_13895881.html?utm_source=openai))

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