Oakwood Premier Melbourne

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Oakwood Premier Melbourne is a luxury serviced apartment and hotel property in Melbourne’s Southbank district, operated under the Oakwood Premier brand and offering upscale extended-stay and short-stay accommodation.

Singapore
oakwood.com
Owned by The Ascott Limited

About Oakwood Premier Melbourne

Oakwood Premier Melbourne is a luxury serviced apartment and hotel residence located in Melbourne’s Southbank precinct, operated under the global Oakwood Premier brand (headquartered in Singapore). The property combines hotel-style services with fully furnished studios and apartments aimed at both short-term visitors and longer-stay corporate or relocation guests. Guests typically have access to amenities such as a 24-hour front desk, housekeeping, on-site dining or bar options, fitness facilities, meeting spaces, and concierge services, with bookings available directly via oakwood.com as well as through major travel agencies and booking platforms.

A charge from “Oakwood Premier Melbourne,” “Oakwood Melbourne,” “Oakwood Premier,” or a similar description on your bank or card statement usually relates to a hotel stay or serviced-apartment booking at this property. This can include room or apartment charges, security deposits, incidentals (such as dining, minibar, parking, laundry, or room service), and applicable taxes or service fees. You may also see pre-authorization holds for a deposit at check-in, adjustments after check-out (for example, adding late-posted charges), or charges processed through a third-party booking site where Oakwood Premier Melbourne is the underlying merchant. For longer stays, recurring monthly or weekly billing can also appear as multiple similar charges over time.

If you’re unsure about a charge, first confirm whether you or an authorized user recently stayed at Oakwood Premier Melbourne, booked accommodation for someone else, or used your card to guarantee a reservation. Check confirmation emails or invoices from oakwood.com or any travel site you used, as well as folios provided at check-out. To resolve questions, contact the property directly via the contact details listed on the Oakwood Premier Melbourne page at oakwood.com, providing your full name, stay dates, and the last four digits of the card used so they can locate your booking and bill. Common billing issues—like duplicate charges, incidentals you don’t recognize, or unreturned deposit holds—are typically resolved by requesting a copy of your final folio and asking the front desk or billing department to review and adjust if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Oakwood Premier Melbourne.

  1. Oakwood Premier Melbou Southbank AU

Frequently Asked Questions

Why do I see a charge from Oakwood Premier Melbourne on my card when I only made a reservation?

Oakwood Premier Melbourne typically places a pre-authorization hold on your card to guarantee your booking and cover potential incidentals when you check in (and sometimes at the time of booking for certain rates). This appears as a pending charge or temporary hold, not a final sale, and the amount is usually released automatically by your bank within several business days after check-out if not used. Some advance purchase or non-refundable rates are charged in full at the time of booking, which would show as a completed charge rather than just a hold.

What are common amounts I might be charged by Oakwood Premier Melbourne?

Common charges include nightly room or apartment rates that vary by room type, season, and demand, plus taxes and potential service charges. You may also see additional amounts for parking, restaurant or bar tabs, room service, laundry, meeting room use, or other on-site services. A separate security deposit or higher pre-authorization (often covering one night’s room and tax plus an allowance for incidentals) may be visible as a larger pending transaction during your stay.

Why is there more than one Oakwood Premier Melbourne charge for the same stay?

Multiple charges can occur if your stay spanned more than one billing period, if the property billed room charges and incidentals separately, or if an advance deposit was taken before arrival and the balance was charged at check-out. You may also see the original pre-authorization hold plus the final actual charge, with the hold later released by your bank. To verify, request a detailed folio from Oakwood Premier Melbourne and compare the line items to your statement.

How can I get a copy of my invoice or folio from Oakwood Premier Melbourne?

You can request a copy of your invoice or folio directly from Oakwood Premier Melbourne’s front desk or reservations team. Visit oakwood.com, navigate to the Oakwood Premier Melbourne property page, and use the listed email or contact form to request your bill, including your name, stay dates, and booking reference. Many bookings made via online travel agencies also allow invoice downloads from your account on that platform, but the property can provide the most detailed, itemized folio.

How do I dispute a charge or request a refund from Oakwood Premier Melbourne?

Contact Oakwood Premier Melbourne’s billing or front office team first, as they can review your folio and correct any errors faster than going directly through your bank. Provide a screenshot or statement showing the charge, plus your reservation details, and explain which specific items you believe are incorrect (for example, minibar, parking, or duplicate room charges). Refunds for incorrect or duplicate charges are generally processed back to the original card, but timing for the credit to appear depends on your bank’s processing times.

Does Oakwood Premier Melbourne offer long-stay or monthly billing, and how does that appear on my statement?

Yes, as a serviced apartment residence, Oakwood Premier Melbourne often accommodates extended stays for business travelers, relocations, and long-term guests. For these bookings, charges may be processed on a weekly or monthly basis rather than as one lump sum, so you might see recurring charges from the property for the duration of your stay. These recurring amounts should match the payment schedule and rate outlined in your long-stay or corporate agreement and will be detailed on your invoices.

Why is a pending Oakwood Premier Melbourne charge still showing after I checked out?

Pending charges are usually pre-authorization holds placed at check-in to secure your stay and potential incidentals. After check-out, the property sends a release for any unused portion of the hold, but your bank or card issuer may take several business days—sometimes up to a week or more—to remove it from your pending transactions. If a hold remains visible beyond that timeframe, contact both Oakwood Premier Melbourne and your bank to confirm that the hold was released and to check for any bank-side delays.

How can I contact Oakwood Premier Melbourne about a charge I don’t recognize?

Go to oakwood.com and search for Oakwood Premier Melbourne to find the property’s direct phone number and email address listed on its contact or overview page. When you call or write, provide your full name, any confirmation number you may have, approximate transaction date and amount, and the last four digits of the card used so the team can locate the transaction. They can confirm whether the charge relates to a stay, a no-show fee, or a deposit, and provide supporting documentation if needed.

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