On The Line Pte Ltd

Healthcare70% confidence

On The Line Pte Ltd is a Singapore-based healthcare company operating in the physiotherapy and sports rehabilitation space. It appears to provide treatment and support services related to physical function, sports activity and injury recovery.

Singapore, Singapore

About On The Line Pte Ltd

On The Line Pte Ltd is a privately held healthcare business incorporated in Singapore that operates in the physiotherapy and sports and recreation sector. Public business listings describe it as working in physiotherapy and sports-related activities, suggesting a focus on physical rehabilitation, pain management and performance support for active individuals and athletes.([bizapore.com](https://www.bizapore.com/en/on-the-line-pte-ltd-6524-0442?utm_source=openai)) Services at such clinics typically include assessment of musculoskeletal issues, guided exercise therapy, and tailored rehabilitation plans to help clients return to daily activities or sports.

A charge from “ON THE LINE-SUNSHINE SINGAPORE” on a card statement is likely linked to an in-person consultation, treatment session, package purchase, or related health or sports service provided by On The Line Pte Ltd. Depending on how they bill, this could be a one-off visit, a prepaid bundle of sessions, or follow‑up charges for ongoing therapy. Clinics sometimes process payments on the day of treatment, at the time of booking, or when confirming multi‑session packages, so the transaction date may not perfectly align with the date of service.

If you have questions about this charge, the best first step is to check any recent appointment confirmations, invoices or receipts from physiotherapy or sports-therapy providers in Singapore. You can also cross‑check the clinic name and amount with calendar entries or messages about appointments. To resolve billing issues, contact the clinic directly using the phone number listed for On The Line Pte Ltd in Singapore business directories, and ask them to confirm the date, amount and purpose of the transaction. If you still do not recognize the charge after speaking with them, contact your card issuer to dispute or block the transaction and to review any other unfamiliar activity.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to On The Line Pte Ltd.

  1. ON THE LINE-SUNSHINE SINGAPORE

Frequently Asked Questions

Why do I see a charge from “ON THE LINE-SUNSHINE SINGAPORE” on my card statement?

This descriptor most likely refers to a payment made to On The Line Pte Ltd in Singapore for physiotherapy, sports rehabilitation or a related health service. Review any recent appointments or treatment packages you booked with a physiotherapy or sports-therapy provider in Singapore to see if the date and amount match.

Could this On The Line charge be for a package of physiotherapy sessions rather than a single visit?

Yes. Many physiotherapy clinics offer prepaid bundles of sessions at a discounted rate, and they charge the full package amount upfront. In that case, the statement may show one larger transaction even though the sessions are spread out over several weeks.

How can I confirm exactly what service I paid On The Line Pte Ltd for?

Check your email, SMS or messaging apps for appointment confirmations or invoices referencing On The Line. Then call the clinic using the contact number listed in Singapore business directories for On The Line Pte Ltd and ask them to look up your record by name, card last 4 digits and transaction date so they can confirm what was billed.([bizapore.com](https://www.bizapore.com/en/on-the-line-pte-ltd-6524-0442?utm_source=openai))

Does On The Line Pte Ltd offer refunds if I cancel a booked physiotherapy session or package?

Refund and cancellation policies vary by clinic, but physiotherapy providers commonly require advance notice (for example 24 hours) to avoid a late‑cancellation fee and may limit refunds on discounted packages. Contact On The Line directly and ask about their specific cancellation, rescheduling and refund terms before assuming a charge can be reversed.

Why is the merchant descriptor showing “ON THE LINE-SUNSHINE SINGAPORE” instead of a full clinic address?

Card processors often shorten merchant names to fit length limits and may append internal location or terminal labels such as “SUNSHINE” and the city name. This is normal and does not indicate a different company; it is still tied to On The Line Pte Ltd’s merchant account in Singapore.

How do I dispute a charge from On The Line if I believe it’s fraudulent or incorrect?

Start by contacting On The Line Pte Ltd at the phone number listed in Singapore business directories and ask them to verify the transaction. If they cannot find a matching record or you still believe the charge is unauthorized, immediately contact your bank or card issuer to dispute the transaction, request a chargeback if appropriate, and ask that your card be replaced if there are signs of fraud.

Can On The Line place small test or pre‑authorization charges on my card?

Some clinics and healthcare providers use pre‑authorization holds to secure bookings, especially for first‑time patients or online reservations. These may appear as pending charges and later drop off or be replaced by the final amount after your visit. If you see a small pending amount that later disappears, it was likely an authorization rather than a completed charge.

How can I get an itemized receipt for my On The Line physiotherapy session for insurance claims?

Contact On The Line Pte Ltd directly and request an itemized invoice showing the service date, type of treatment, duration, practitioner and total fee. Most physiotherapy clinics can provide this by email or printed copy, which you can then submit to your insurer or employer health plan.

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